Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melanie Shepperson

Casper,WY

Summary

Dynamic sales professional with a proven track record at Grainger Industrial Supply, consistently exceeding sales targets through exceptional communication and strategic sales knowledge. Adept at leveraging POS systems and retail merchandising to enhance customer experiences, while fostering strong client relationships and driving revenue growth. A motivated team player dedicated to delivering results.

Professional sales specialist bringing strong ability to drive revenue growth through strategic planning, client relationship management, and effective communication. Skilled in identifying market opportunities, negotiating deals, and delivering compelling sales presentations. Consistently contributes to team success with focus on collaboration, adaptability, and achieving measurable results. Recognized for reliability and ability to thrive in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Sales Specialist

Grainger Industrial Supply
03.2023 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Increased sales revenue by developing and implementing strategic sales plans.

Rental Coordinator

Ahern Rentals/United Rentals
02.2022 - 03.2023
  • Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.
  • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
  • Placed sales calls and handled sales for incoming customer calls.
  • Implemented rental asset processes and cleanliness standards.
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
  • Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
  • Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.

Sales Associate

Motion & Flow Control Products Inc.
08.2019 - 02.2022
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Prepared cash deposits up to $2,000 with zero discrepancies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Recognized proper hose size and hydraulic fittings to make hoses according to customer specifications.

Sales Specialist

Grainger Industrial Supply
02.2004 - 05.2019
  • Maintained current knowledge of available products, and company offerings in order to maximize sales opportunities.
  • Listened to customer needs and proposed matching solutions.
  • Provided first-rate service to all customers and potential customers.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Followed merchandising guidelines to present visually appealing displays.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Successfully acquired customers creating unique value- WC/CO sales goal- YTD 14.2% increased by making sure customers walk out with product. Offering product by shuttle for fast ordering turn-around. Email capture rate 100% YTD. Protection Plan MTD- 3.17% and YTD-5.79% I achieved district leader board in number sold. I proactively worked on getting showroom up to standards eliminating discontinued products, setting new planogram, as a result getting the showroom to 91% out on display. Selling $368,183 of set planogram and $ 11,126 of flex walls. Hot buys $ 2,981. Ensure Effortless Customer Experience Salesforce adoption rate Leading the branch with MTD-96.52% YTD 95.99% Branch Quality Monitoring MTD 93.75% and YTD 92.50% Interaction Tracker survey customer scored me each time 10/10. Operational Excellence/reduce cost, I have become a go-to-person helping others with transaction questions, product and general account questions. Customers can depend on the sales and service I provide giving them confidence that I will deliver results and come through for them each and every time.

Education

Some College (No Degree) - Certification in Phlebotomy

Casper College
Casper, WY

High School Diploma -

Natrona County High School
Casper, WY
1995

Skills

  • Sales expertise
  • POS systems knowledge
  • MS Windows proficient
  • Retail merchandising experience
  • Strategic sales knowledge
  • Consistently meets sales goals
  • Exceptional communication skills
  • Strong conflict resolution skills
  • Motivated team player
  • Goal-oriented
  • Computer literate

Accomplishments

  • Promoted to Sales Associate-2006
  • Warranty Team Lead
  • Promoted to Sales Specialist-2016
  • Team Coach
  • Select Advantage Team
  • Back to Basics Sales Coach
  • Employee Badging Program-2025

Timeline

Sales Specialist

Grainger Industrial Supply
03.2023 - Current

Rental Coordinator

Ahern Rentals/United Rentals
02.2022 - 03.2023

Sales Associate

Motion & Flow Control Products Inc.
08.2019 - 02.2022

Sales Specialist

Grainger Industrial Supply
02.2004 - 05.2019

Some College (No Degree) - Certification in Phlebotomy

Casper College

High School Diploma -

Natrona County High School

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Melanie Shepperson