Christopher Smith
Oklahoma City,Oklahoma
Summary
Dynamic and results-driven professional with extensive experience in customer service and inventory management at Lowe's. Proven ability to enhance customer satisfaction through effective conflict resolution and efficient checkout processes. Skilled in cash handling and teamwork, consistently maintaining a clean and organized environment to support operational excellence.
Overview
17
17
years of professional experience
Work History
Cashier
Burlington
05.2023 - 07.2025
- Implemented improvements to checkout processes, reducing wait times and increasing customer satisfaction.
- Monitored inventory levels at the point of sale, ensuring availability of popular items for customers.
- Resolved customer complaints promptly, enhancing loyalty through effective conflict resolution strategies.
- Collaborated with management to develop promotional displays, driving sales and visibility of featured products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Fry Cook
Churches Chicken
06.2021 - 05.2023
- Operated deep fryers and grills to prepare high-quality menu items efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
- Trained new hires on safety protocols and cooking techniques to ensure consistent product quality.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages during peak hours.
- Ensured timely service by coordinating with front-of-house staff regarding order statuses and special requests.
- Resolved customer complaints promptly, contributing to positive dining experiences and repeat business.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
Customer Service Associate
The Children's Place
03.2020 - 06.2021
- Resolved customer inquiries, providing effective solutions and enhancing satisfaction levels.
- Assisted in managing inventory, ensuring organized stock levels and availability of products.
- Trained new associates on customer service protocols, fostering a knowledgeable team environment.
- Implemented process improvements to streamline checkout procedures, reducing wait times for customers.
- Collaborated with management to develop promotional strategies that boosted sales during peak seasons.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Lowe's
03.2016 - 03.2020
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience through excellent service.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for patrons.
- Trained new cashiers on register procedures and customer service best practices, fostering team development.
Processing Associate Customer Service
Under Armor
12.2013 - 03.2016
- Streamlined processing workflows to enhance operational efficiency and reduce turnaround times.
- Oversaw inventory management, ensuring optimal stock levels through accurate tracking and reporting.
- Trained new associates on standard operating procedures and best practices for processing tasks.
- Implemented process improvements that increased accuracy in order fulfillment and minimized errors.
- Collaborated with cross-functional teams to resolve processing issues and improve service delivery.
- Monitored compliance with safety standards and quality control measures within processing operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
Loader/Unloader
UPS
06.2012 - 12.2013
- Operated forklifts and pallet jacks to load and unload materials efficiently.
- Ensured compliance with safety protocols during loading operations.
- Collaborated with team members to optimize workflow and reduce delays.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
- Maintained organized work area to enhance efficiency and safety standards.
- Assisted in training new loaders on equipment operation and safety procedures.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
Store Clerk/Courtesy Clerk/Cashier Assistant
Dollar General
09.2010 - 06.2012
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Managed inventory levels, restocked shelves, and organized merchandise displays efficiently.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Maintained cleanliness and organization of store environment to promote safety and accessibility.
- Resolved customer complaints promptly, enhancing loyalty and retention rates within the community.
- Trained new employees on store policies, procedures, and customer service standards effectively.
Tire Shop Helper
Local Tire Shop
07.2010 - 09.2010
- Assisted in tire installation and balancing to ensure vehicle safety and performance.
- Maintained organized work area, improving efficiency and workflow within shop operations.
- Conducted inventory checks to monitor stock levels of tires and supplies regularly.
- Supported mechanics by preparing tools and equipment for various service tasks.
Courtesy Clerk/Cashier
Target
02.2010 - 07.2010
- Assisted customers with inquiries and product selections, enhancing shopping experience.
- Maintained cleanliness and organization in store areas to promote safety and efficiency.
- Restocked shelves regularly, ensuring product availability and accurate inventory levels.
- Operated cash registers, processed transactions quickly, and handled customer payments accurately.
- Collaborated with team members to improve store operations and maintain high service standards.
- Trained new staff on procedures, contributing to a more efficient onboarding process.
- Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Overnight Stocker and Receiver
Walmart
06.2008 - 02.2010
- Received and organized inventory shipments to ensure accurate stock levels.
- Stocked shelves efficiently, maintaining product placement and visual merchandising standards.
- Collaborated with team members to optimize restocking processes during overnight shifts.
- Monitored product expiration dates and rotated stock to minimize waste.
- Operated pallet jacks and forklifts safely to transport heavy merchandise across the store.
- Assisted in training new staff on stocking procedures and safety protocols.
- Conducted regular inventory checks to identify discrepancies and replenish low-stock items.
- Maintained clean and safe work environment, adhering to company policies and regulations.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
Overnight Stocker
Hobby Lobby
03.2025 - 10.2025
Education
High School Diploma -
North West Classen
Oklahoma City, OK06-2007
Skills
- Pallet jack operation
- Product restocking
- Stocking shelves
- Stock rotation
- Heavy lifting
- Maintaining safety
- Stock replenishment
- Label reading
- Handheld scanner use
- Stockroom maintenance
- Order picking
- Efficient movement
- Shelf organization
- Equipment monitoring
- Safety awareness
- Moving merchandise
- Unloading trucks
- Cleaning
- Loading and unloading
- Workplace cleanliness
- Product inspection
- Inventory counts
- Product merchandising
- Warehouse safety
- Shipping and receiving
- Equipment operation
- Product assembly
- Deadline adherence
- Customer relationship management
- Merchandise display
- Merchandise returns
- Forklift operation
- Hand truck operation
- Inventory auditing
- Production documentation
- Freight handling
- Planogram execution
- Product rotation
- Hazard prevention
- Manual dexterity
- Pallet building
- Endcap maintanence
- Load sorting
- Barcode scanning
- Cardboard management
- Unloading merchandise
- Moving boxes
- Cashier support
- Stocking products
- Cross-training
- Cardboard compacting
- Shipment unloading
- Quick learner
- Customer service
- Attention to detail
- Teamwork and collaboration
- Merchandise stocking
- Pallet arrangement
- Time management
- Dependable and reliable
- Critical thinking
- Merchandising and display
- Customer relationships
- Warehousing functions
- Stocking
- Stocking and replenishing
- Safety processes and procedures
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Overnight Stocker
Hobby Lobby
03.2025 - 10.2025
Cashier
Burlington
05.2023 - 07.2025
Fry Cook
Churches Chicken
06.2021 - 05.2023
Customer Service Associate
The Children's Place
03.2020 - 06.2021
Cashier
Lowe's
03.2016 - 03.2020
Processing Associate Customer Service
Under Armor
12.2013 - 03.2016
Loader/Unloader
UPS
06.2012 - 12.2013
Store Clerk/Courtesy Clerk/Cashier Assistant
Dollar General
09.2010 - 06.2012
Tire Shop Helper
Local Tire Shop
07.2010 - 09.2010
Courtesy Clerk/Cashier
Target
02.2010 - 07.2010
Overnight Stocker and Receiver
Walmart
06.2008 - 02.2010
High School Diploma -
North West Classen