Christopher Smoot
Gainesville,Fl
Summary
- Over 20 years both customer service and sales.
- Over 20 years experience with communications and network technology.
- No criminal record, honorably discharged Army non-commissioned officer.
- Gift for planning, timeliness and a drive to provide exemplary customer service first and foremost.
- A passion for assisting others.
Providing remote service for ADT would be an absolute privilege and a perfect fit given my current skill-set and background. Please feel free to reach out to me with any questions you may have. Thank you for your consideration.
Overview
27
27
years of professional experience
Work History
Service Technician
ADT
10.2023 - Current
- Moved to Service from Install to accommodate the needs of the Gainesville branch and my manager Troy Carpenter.
- Currently installing and providing service for existing customers.
- Explains diagnostic findings to customers.
- Outlines repair, service and upgrade options.
- Adheres to safety protocols and policies to reduce workplace hazards.
- Explores customer needs that may have been overlooked by past representatives in order to provide a more complete experience that reinforces the benefit of a continued relationship with ADT.
Classic Installer
ADT
03.2023 - 09.2023
- Hired by Manager Troy Carpenter.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete CCTV, Command and Qolsys security systems for (new acquisitions and existing) residential and business sites.
- Enhanced customer satisfaction and secured future reoccurring revenue through product education, upgrade opportunities and up-selling Google Nest products.
Inventory Specialist/Auditor in Charge
Dollar General Distribution Center
01.2021 - 07.2022
- Audited and corrected discrepancies in inventory numbers using multiple database and tracking software.
- Audited workers on following company SOPs and adherence to safety, product stacking, and appropriate vehicle use guidelines.
- Worked directly for managers regarding product supply trial balance and software discrepancies.
- Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to customers.
- Directed order pullers on location of merchandise to fulfill orders to specification.
- Recorded and reported any damaged products or safety hazards to manager.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Responsible for accurate physical inventory counts each month on literally millions of dollars of product.
IT Support Specialist
Department Of Commerce (US Census)
04.2020 - 11.2020
- Worked at Department of Commerce call center as an IT specialist for the 2020 Census. Used network applications, Microsoft Office Software and customer service skills to provide timely telephonic and online technical support to all Census employees, supervisors and their network devices.
- Trouble shooting, maintenance, repair, wiping and network implementation of virtual servers via Citrix Director and Citrix Receiver, virtual terminals, IPads, IPhones, Windows laptops and network cabling.
- Worked with network software VMWare, AirWatch Agent, Oracle's PeopleSoft, Microsoft Office Suit, Account Admin Console, Remedy ITMS and Active Directory.
Direct Sales Representative And Home Security Specialist
Cox Communications
08.2017 - 01.2019
- Direct Sales Representative and Outside Sales Home Security for Cox Communications.
- Homelife Security Consultant for Alachua and Marion County. Marketed Cox security products through telephone, email, door to door and and in-home presentations.
- Direct Sales Rep. Sold residential services (cable, internet and phone) door to door.
- Both positions focused on providing complete customer care, problem solving, coordination with installation crews and bill auditing.
- Direct Sales at Cox is a highly demanding position. Performance is graded on metrics derived from customer satisfaction surveys, monthly sales goals, and adherence to company policy. The average Cox direct sales rep lasts 6 months. Occupied both positions for 17 months. Departed to care for an ailing parent with rehire status.
Direct Sales Representative
Green Key Engineering
01.2008 - 01.2012
- Green Key Engineering was a database encryption and website construction company. Primarily responsible for customer outreach and conflict resolution by phone, web and email campaigns.
Direct Sales Representative
National Safety Systems
01.2006 - 01.2010
- Self employed as a product dealer to market residential fire safety equipment. This is the pinnacle for a creative marketer.
- Worked with complete independence and autonomy to solicit customers, pitch, finance and install fire safety equipment in accordance with NFPA (National fire Protection Association) standards.
- Used email campaigns, door knocking, telephone solicitation, home-show booths and in-home presentations.
Wide Area Network Technician/Fusion Fiber Splicer
GRU.Com
01.2000 - 01.2005
- Job required the use of a bucket truck, network diagnostic tools and fusion fiber splicers to install both fiber-optic and copper based communications for both business and residential clients for the City of Gainesville.
- Operated all manner of City (vans, trucks, bucket trucks, pole trucks etc) vehicles with commercial Class B license for 5 years without incident.
- Left job on very good terms to take care of 2 year old daughter during mother's deployment to Iraq.
- Supervisors were Tom Lawyer and Eric Chapman.
Digital Services Installer
Prince Telecom
01.1998 - 01.2000
- Based in Santa Clara California, Prince Telecom was a subcontractor to ATT.
- Trained in several ATT schools.
- First school focused on installation of (RF) cable systems, net cards, OS installation and data rescue (both Mac and PC).
- Second school focused entirely on customer service, conflict resolution and trouble shooting networks.
- Primary job was quality control, conflict de-escalation and to ensure customer satisfaction for ATT contractor in the Bay Area California.
Education
Associate of Applied Science - Digital Media Technology
Santa Fe College
Gainesville, FL2016
Associate of Arts - General
Santa Fe College
Santa Fe College, Fl2015
Accomplishments
- 1990-1994 US Army Honorable Discharge (E-5)
- 1991 Combat Leadership Course (Top 10 Percent)
- 1992 US Army Ranger School Graduation
- 1993 Non-Commissioned Officer Academy Graduation (Top 10 Percent)
- 2003 Certification through Santa Fe College for Copper -based Network Cabling
- 2004 Certification through Light Brigade (Orlando, FL) for Fusion Fiber-optic Splicing
- 2009 Certification through Ocean Systems for Video Forensic Analysis
- 2010 Certification through the American Guild of Court Videography to legally take video depositions in both criminal and civil court
- 2015 Selected to represent Santa Fe College to work along side actual House Representatives for a week long mock government held in Orlando Florida.
- 2016 Selected to represent Santa Fe College to work along side actual Senators for a week long mock government held at Stetson University
- 2020 achieved the following federal certificates: Remedy for Regional IT Support Staff, Workspace ONE Basic, Workspace ONE Advanced Training, Active Directory User and Computer Training, Admin Account Training to Enable/Disable Accounts, Citrix Desktop Director Training, Decennial Remedy Training for Incidents, Decennial Remedy Training Work Orders, Field OCS Production Support Portal Training, Account Admin Training Console, Account Admin Console Management, Account Admin Console Pega-Roll updates, Mojo Recruit Account Management
- 2021 Completed 3-week Dollar General Train the Trainer Distribution Program for teaching and training
Timeline
Service Technician
ADT
10.2023 - Current
Classic Installer
ADT
03.2023 - 09.2023
Inventory Specialist/Auditor in Charge
Dollar General Distribution Center
01.2021 - 07.2022
IT Support Specialist
Department Of Commerce (US Census)
04.2020 - 11.2020
Direct Sales Representative And Home Security Specialist
Cox Communications
08.2017 - 01.2019
Direct Sales Representative
Green Key Engineering
01.2008 - 01.2012
Direct Sales Representative
National Safety Systems
01.2006 - 01.2010
Wide Area Network Technician/Fusion Fiber Splicer
GRU.Com
01.2000 - 01.2005
Digital Services Installer
Prince Telecom
01.1998 - 01.2000
Associate of Applied Science - Digital Media Technology
Santa Fe College
Associate of Arts - General
Santa Fe College
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