Christopher Snyder
Kearneysville,WV
Summary
Fraud professional prepared to address and resolve complex fraud cases. Extensive experience in conducting thorough investigations and implementing risk management protocols. Known for strong collaboration skills and ability to adapt to dynamic environments. Adept at leveraging analytical tools and maintaining high ethical standards.
Overview
24
24
years of professional experience
Work History
Fraud Analyst, Red Flags and External Reviews (Finance and Compliance)
AMERICAN PUBLIC UNIVERSITY SYSTEM
Charles Town, USA
04.2010 - Current
- Identify, research, and monitor suspicious and fraudulent activity.
- Perform predictive analytics using quantitative and qualitative methods.
- Produce ad-hoc white papers as needed for leadership.
- Investigate and track suspected and identified fraudulent activity through social media and other available resources.
- Act as a primary point of contact (POC) for students identified as victims of identity theft. Assist victims with getting fraudulent loans discharged.
- Oversee record verification processes to ensure the accuracy of information. Ensure student record privacy and personally identifiable information of over 120,000 student records.
- Collaborate in document preparation and review for annual audits, both internal and external.
- Act as POC and subject matter expert for Office of the Inspector General (OIG) requests and law enforcement subpoenas.
- Manage fraud ring analysis and documentation collection in criminal investigations, directly interfacing with the OIG, and providing key information leading to prosecution.
- Independently researched identity verification software and provided recommendations to university leadership.
- Act as POC and subject matter expert for all external loan servicer documentation requests for identity theft victims.
- Complete User Acceptance Testing (UAT) on new fraud identification applications and all updates to financial aid systems.
- Independently develop standard operating procedures (SOPs) for red flags and administer them to other fraud prevention teams (Document Services, Registrar, Student Services, and Admissions).
- Administer training to new hires based on those SOPs, providing guidance and context to data, enhancing the learning process.
- Studied the Certified Fraud Examiners manual.
- Consistently evaluating new ways to streamline fraud protection and prevention procedures.
- Nominated member of the employee morale committee and voluntary member of the fire marshal team.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Community Manager
PROPERTY MANAGEMENT PEOPLE, INC.
Frederick, USA
05.2009 - 04.2010
- Managed the day-to-day affairs of multiple communities’ homeowners’ associations (HOA).
- Served as the POC for up to six communities at a time.
- Researched and accepted contract bids from subcontractors and presented the best options for each HOA’s individual needs.
- Independently acted as liaison between homeowners and subcontractors.
- Inspected and approved all subcontractor work performed in community common areas.
- Developed and provided material to be used in monthly HOA newsletters.
- Interacted with homeowners daily and answered all questions, issues, and concerns.
- Advocated for issue resolution between neighbors.
- Managed the community’s monthly financial obligations, and processed accounts payable, and accounts receivable.
- Independently performed new construction inspections to ensure all county, state, and architectural committee standards were met.
- Individually scheduled and managed bi-monthly and quarterly association meetings for multiple communities concurrently.
- Updated HOA websites with current information as it became available.
Senior Customer Relations Manager
PULTE HOMES, INC.
Fairfax, USA
10.2001 - 01.2008
- Independently managed a team of customer service technicians (up to ten at a time) including training, and yearly performance evaluations, and provided disciplinary action as needed.
- Addressed employee concerns, approved time off requests, processed timecards, and recognized employee achievements and milestones.
- POC and Customer Relations Manager for up to eight communities at the same time.
- Negotiated and managed service contracts with subcontractors and vendors in the field.
- Scheduled all subcontractors (from a list of over 200) for appropriate repairs for all warranty work.
- Independently performed site inspections to ensure all county and state compliance regulations were met.
- Represented Pulte Homes at HOA meetings as required by HOA bylaws.
- Provide status updates to homeowners on their warranties and service work.
- Received Customer Relations Manager of the Year award – 2003.
- Received Top Outstanding Performing Subdivision (TOPS) award – 2007.
- Consistently maintained a 94% average or better on internal customer satisfaction surveys.
- Team member - J.D. Power and Associates Platinum Award for customer satisfaction among America’s largest home building companies in 2004.
- Member of the Safety Council 2004-2005.
Education
Master of Criminal Justice -
AMERICAN PUBLIC UNIVERSITY
Charles Town, WV06.2023
Bachelor of Science - Communications and Psychology
SHEPHERD COLLEGE
Shepherdstown, WV05.1998
Skills
- Acxiom
- Microsoft Dynamics CRM
- Salesforce
- Tableau
- PowerBi
- Microsoft Office
- SQL
- Customer service management
- Operations
- Critical thinking
- Analysis
- Employee training
- Interpersonal skills
- Communications
- Social media
- Data analysis
- Fraud prevention
- Fraud detection
- Dispute resolution
- VIP customer support
Recognition
- Member and Speaker - Office of the Inspector General Fraud Panel, DE/DC/MD Association of Student Financial Aid Administrators 2019.
- Subject matter expert for OIG requests, loan servicer requests, and identity theft victim procedures.
- Student Conduct Board Member 2024 - Current.
- Customer Relations Manager of the Year award – 2003.
- J.D. Power and Associates Platinum Award – 2004 (team member).
- TOPS (Top Outstanding Performing Subdivision) award winner – 2007.
Timeline
Fraud Analyst, Red Flags and External Reviews (Finance and Compliance)
AMERICAN PUBLIC UNIVERSITY SYSTEM
04.2010 - Current
Community Manager
PROPERTY MANAGEMENT PEOPLE, INC.
05.2009 - 04.2010
Senior Customer Relations Manager
PULTE HOMES, INC.
10.2001 - 01.2008
Bachelor of Science - Communications and Psychology
SHEPHERD COLLEGE
Master of Criminal Justice -
AMERICAN PUBLIC UNIVERSITY