Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Solano

Huachuca City,AZ

Overview

6
6
years of professional experience

Work History

Direct Support Professional

Echoing Hope Ranch
08.2020 - 09.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.

Sales Associate

Shapeshifter Skate Shop
01.2020 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

House Mover/Driver/Team Leader

Moving Services Inc.
03.2016 - 11.2019
  • Ensured accurate inventory tracking through meticulous documentation of items before and after moves.
  • Provided exceptional customer service throughout the entire relocation process, leading to high ratings and positive testimonials from clients.
  • Contributed to a positive work environment by fostering strong teamwork, open communication, and mutual respect among colleagues.
  • Delivered superior customer service experiences through empathetic listening skills and timely resolutions of issues encountered during moves.
  • Optimized space utilization within moving trucks using strategic planning techniques that prioritized fragile items for secure transport.
  • Achieved efficient house moving by carefully packing, loading, and unloading clients'' belongings.
  • Reduced damage claims by implementing strict protocols for loading and securing items in the moving truck.
  • Maintained a clean and organized work environment to promote efficiency while adhering to safety standards and regulations.
  • Improved customer satisfaction by providing exceptional care in handling their possessions during relocations.
  • Enhanced client relationships by addressing concerns promptly and offering personalized solutions to potential issues.
  • Contributed to company growth by consistently meeting deadlines and exceeding expectations in all aspects of the house moving process.
  • Maximized efficiency on job sites by coordinating tasks among team members according to individual skill sets.
  • Assisted in training new employees on proper practices for packing, lifting, and transporting client belongings to minimize the risk of injury or damage.
  • Performed regular maintenance checks on company vehicles to ensure reliability and safety during moves while minimizing downtime due to mechanical issues.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Followed verbal and written instructions to properly move and ship products.
  • Followed safety protocols to prevent accidents and injuries.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to [Number] lbs.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Helped train new employees in safe practices and warehouse procedures.
  • Maintained clean, orderly work environment free of hazards.

Education

High School Diploma -

Ppep Tech
Sierra Vista, AZ
05-2007

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Cash handling
  • Cash register operation
  • Store opening and closing
  • Sales expertise
  • POS system operation
  • Upselling
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Policy and procedure adherence
  • Brand promotion
  • Relationship selling
  • Friendly and outgoing
  • Excellent communication skills
  • Calm demeanor
  • Hospitality and accommodation
  • Energetic self-starter

Languages

Spanish
Native or Bilingual

Timeline

Direct Support Professional

Echoing Hope Ranch
08.2020 - 09.2021

Sales Associate

Shapeshifter Skate Shop
01.2020 - 09.2020

House Mover/Driver/Team Leader

Moving Services Inc.
03.2016 - 11.2019

High School Diploma -

Ppep Tech

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Christopher Solano