Christopher Songe
New Prague,MN
Summary
A transformative leader who creates an environment where the development of employees' abilities and skills are fostered, allowing for all unique technical abilities to thrive leading to a strong culture of customer focus and teamwork. Visionary risk-taker who embraces new ideas challenges the status quo, embraces change, and creates a culture of inspired thinking that moves an organization from good to great! Coach and mentor who creates a learning environment that enables others to learn, grow, and excel. Experienced and Successful Implementation, training, and consulting leader in the Software as a Service (SaaS) industry.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Senior Manager Technology Innovation
UHY Consulting
03.2024 - Current
- Onboarding Project Oversight: Monitored project timelines, budgets, billing, resources, and priorities to ensure successful completion
- Successfully Completed Payroll diagnostic project advocating for increased automation of the payroll system to increase their utilization with the time management application (E-Time) across all plants
- Documentation and Recommendations: Documented client requirements and developing recommendations based on industry best practices and experience
- Custom Reporting: Collaborated with a customer (Midwest City) to create custom reports for their pension system in SQL using Azure Data Studio
- FMEA Workshop Leadership: Facilitated Failure Mode and Effects Analysis (FMEA) workshops to identify and mitigate potential risks
- Delivered weekly project status updates to stakeholders, covering timelines, tasks, budget, and risks, and provided project recommendations to C-suite executives as part of the executive readout
- Ensured timely completion of tasks and accurate time submissions to support precise and efficient project billing
Director of Customer Delivery
EBM Software
07.2022 - 02.2024
- Onboarding Project Oversight: Managed timelines, budgets, and resources for several concurrent onboarding projects while defining priorities based on SLAs and resource constraints (PMO leadership role)
- Data Integration and Training: Collaborated with data teams on integration and transformation; conducted workshops to address software capabilities and led customer training sessions on the EBM platform
- SOW and Delivery Management: Formulated Statements of Work (SOW) and oversaw software delivery, working closely with product, engineering, and finance teams on report building and KPIs
- Standard Operating Procedures Development: Gathered reporting requirements from various ERP systems and developed departmental standard operating procedures to streamline software delivery processes
- Data ingestion: Worked with customers' IT department on data ingestion through definition of data dictionary items to import as well as determination of integration methods such as SQL views, API, and SFTP files
- EBM is both industry- and system-agnostic, the role requires a thorough understanding of the customer's business challenges, reporting requirements, and ERP system, which serves as the source of data loaded into the EBM instance
Director of Customer Delivery
TRUCE Software
06.2021 - 07.2022
- SaaS Delivery Expertise: Led and mentored two project managers (PMO leadership) including performance appraisals, pay reviews, training, and development
- Process Improvement: Redesigned the delivery process to eliminate redundancies, reducing deployment times from 65 days to 30 days or less and ensuring smoother transitions to success and support teams
- Training and Documentation Enhancement: Identified the need for robust technical tools, updated documentation, and created high-quality short training videos in collaboration with marketing for effective deployment and training
- Cross-Department Collaboration: Fostered collaboration across Sales, R&D, Customer Success, and support teams, while providing stakeholders with real-time visibility into their projects
Implementation Project Manager
AutoSoft Inc
05.2018 - 06.2021
- Leadership and Team Development: Led an implementation team of 15, including supervisors and specialists, while spearheading training, hiring, and development initiatives
- Directed multi-site ERP deployments from discovery to go-live, gathering requirements, setting up systems, validating data, and training end-users
- Process Improvement and Efficiency: Established on-site implementation policies and introduced Robotic Process Automation (RPA), reducing manual setup time and improving data conversion from competitor systems
- Revenue Growth: Increased revenue by $300K in FY 2019 through the sale of additional training services and reduced installation lead times from 90 to 45 days for new business
Manager Virtual Solutions Fixed Operations, Virtual Implementation
CDK Global (formerly ADP Dealer Services)
08.1999 - 05.2018
- Managed all fixed-operations application setups for the CDK drive ERP
- Led multiple multi-site ERP deployments from discovery to go-live within the central region market segment, managing requirements gathering, system setup, data validation, and end-user training across sites with multiple rooftops, impacting hundreds of users
- Responsible for deploying Service Edge and Ford SMARTT technologies at CDK dealerships
- Participant in the CDK leadership team that hired, trained, and mentored, a set-up team in India to perform back-office operations
- Supervisor Central Install Group
- Managed a CDK team member team and hired temporary staff to conduct rapid OEM deployments if the job required
- Responsible for all third-party and vendor installations
- Implementation Project Lead / Sr
- Business Consultant
- On-site customer lead trainer
- Proficient in CDK drive accounting, payroll, sales, E-Time, ETC (time management), vehicle management, service, and finance applications
Education
MBA - Business Administration and Management
Minnesota School of Business
Minneapolis, MN09.2008
BBA - Automotive Management and Marketing
Northwood University
Midland, MI05.1999
Bachelor of Commerce - Marketing
University of Nairobi
Nairobi, Kenya 11.1993
Skills
- Payroll installation and training
- Experienced people manager
- Strategic planning and Alignment
- Technical in ERP implementations
- Process improvements
- Training and onboarding
- Proficiency in PM tools
- Team Recruiting and Hiring
- Clear communicator
- Business acumen
- Highly adaptable
- SQL and RPA tool
- Project management
Certification
- Project Management Professional (PMP), 2014
- Certified Automotive Merchandiser (NADA/Northwood), 1999
- Blackline Certifications, Several
- Acumatica Financials
Languages
Swahili
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager Technology Innovation
UHY Consulting
03.2024 - Current
Director of Customer Delivery
EBM Software
07.2022 - 02.2024
Director of Customer Delivery
TRUCE Software
06.2021 - 07.2022
Implementation Project Manager
AutoSoft Inc
05.2018 - 06.2021
Manager Virtual Solutions Fixed Operations, Virtual Implementation
CDK Global (formerly ADP Dealer Services)
08.1999 - 05.2018
BBA - Automotive Management and Marketing
Northwood University
MBA - Business Administration and Management
Minnesota School of Business
Bachelor of Commerce - Marketing
University of Nairobi
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