Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Christopher Soto

Pompano Beach

Summary

Dynamic professional with extensive experience at Floor & Decor, excelling in project management and client communication. Successfully completed audits with up to 89% passing scores. Proven track record in safety compliance and team supervision, driving operational excellence and cost control. Adept at fostering staff development and ensuring timely project completion.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Superintendent

Klaus Multi-Parking
North Miami Beach
08.2023 - 06.2025
  • Established procedures for completing projects within specified budgets and timelines.
  • Planned, managed and coordinated construction activities to ensure timely completion of projects.
  • Ensured that all equipment is properly maintained and serviced in accordance with manufacturer's guidelines.
  • Communicated effectively with clients regarding project status updates, budgeting concerns and timeline adjustments.
  • Identified areas of improvement in existing systems and processes related to construction operations.
  • Conducted regular meetings with contractors, subcontractors, laborers to review progress and address any issues, concerns.
  • Inspected construction sites regularly to detect potential safety hazards and ensure compliance with safety protocols.
  • Supervised staff including subcontractors and laborers on assigned projects.
  • Coordinated material procurement processes with suppliers while ensuring timely delivery of materials at job sites.
  • Maintained accurate records such as daily logs, time sheets, inspection reports, for each project.
  • Oversaw complete construction process to maximize quality, cost controls and efficiency.

Department Manager

Floor & Decor
Pompano Beach
01.2022 - 08.2023
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Performed opening and closing duties as part of management team and handled cash management.

Operations Manager

Floor & Decor
Pompano Beach
01.2020 - 01.2022
  • Successfully completed three audits with an 85.5%, 87.3%, and 89% passing score.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Managed scheduling, training and inventory control.
  • Collaborated with team leaders on quality audits.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Department Manager

Floor & Decor
Pompano Beach
01.2019 - 01.2020
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Monitored daily sales figures to track trends in customer buying behavior.

Assistant Department Manager

Floor & Decor
Pompano Beach
01.2016 - 01.2018
  • Trained new employees on company policies and procedures.
  • Provided guidance and mentoring to department staff members.
  • Monitored departmental progress against established goals and objectives.
  • Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
  • Managed inventory of supplies for the department including ordering new items as necessary.
  • Coordinated daily operations within the department.
  • Developed strategies to improve customer service, performance, and productivity.

Warehouse Supervisor

Floor & Decor
Pompano Beach
01.2014 - 01.2016
  • Assisted with scheduling shipments and deliveries according to customer requirements.
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Supervised loading and unloading of materials from incoming trucks.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.

Overnight Warehouse Supervisor

Floor & Decor
Pompano Beach
01.2013 - 01.2014
  • Directed receiving, warehousing, distribution and maintenance services.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Supervised loading and unloading of materials from incoming trucks.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Provided leadership to motivate staff members to achieve performance goals.

Warehouse Lead

Floor & Decor
Pompano Beach
01.2012 - 01.2013
  • Cooperated with other departments throughout organization when needed in order to achieve desired results.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.

Loss Prevention Specialist

Floor & Decor
Pompano Beach
01.2011 - 01.2012
  • Organized monthly meetings with store managers to discuss current security trends and practices.
  • Inspected merchandise for compliance with theft prevention policies.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.
  • Performed regular audits of store operations to ensure compliance with safety regulations.
  • Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.

Sales Associate

Floor & Decor
Pompano Beach
01.2010 - 01.2011
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.

Cashier

Floor & Decor
Pomapno Beach
07.2008 - 01.2010
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Atlantic Technical Magnet High School
Coconut Creek, FL
08-2007

Skills

  • Project management
  • Equipment maintenance
  • Safety compliance
  • Cost control
  • Client communication
  • Team supervision
  • Schedule management
  • Staff development

Certification

  • In house trained on operating gas powered forklift, electric pallet Jack, electric stock picker, & scissor lift at Floor & Decor
  • In house trained on operating skid steer Bobcat, gas powered forklift, scissor lift, & rough terrain forklift at Klaus Multi-Parking
  • Completed OSHA 30 hour Construction Safety & Health course

Languages

Spanish
Limited
English
Professional

References

References available upon request.

Timeline

Assistant Superintendent

Klaus Multi-Parking
08.2023 - 06.2025

Department Manager

Floor & Decor
01.2022 - 08.2023

Operations Manager

Floor & Decor
01.2020 - 01.2022

Department Manager

Floor & Decor
01.2019 - 01.2020

Assistant Department Manager

Floor & Decor
01.2016 - 01.2018

Warehouse Supervisor

Floor & Decor
01.2014 - 01.2016

Overnight Warehouse Supervisor

Floor & Decor
01.2013 - 01.2014

Warehouse Lead

Floor & Decor
01.2012 - 01.2013

Loss Prevention Specialist

Floor & Decor
01.2011 - 01.2012

Sales Associate

Floor & Decor
01.2010 - 01.2011

Cashier

Floor & Decor
07.2008 - 01.2010

High School Diploma -

Atlantic Technical Magnet High School

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