Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER SOTTIN

CHRISTOPHER SOTTIN

Aspen,MD

Summary

Encouraging servant leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent client relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Agile Scrum Master/Internship Student

IT EXPERT SYSTEM
02.2024 - Current
  • Assisted Scrum ceremonies – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Tracked agile metrics such as velocity, burn up/down charts, predictability and defects to measure the level of maturity of team
  • Proactively identified and removed impediments for development team thereby leading to risk mitigation and timely delivery of potential shippable increments
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track

Front Office Manager

Lincoln Property LLC
10.2023 - Current


  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Interacted well with clients to build connections and nurture relationships
  • Monitored key performance metrics to identify areas for improvement
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts
  • Created and implemented contingency plans to address potential risks
  • Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises
  • Maintained professional demeanor by staying calm when addressing unhappy or angry Clients

Account Manager

Hello Afred Inc
10.2021 - 10.2023
  • Developed and implemented business strategies to achieve business goals and stay competitive
  • Onboarded new employees with training and new hire documentation
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Maintained positive client relations by addressing problems head-on and implementing successful corrective actions
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustment
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings

Operations Manager

TWOC Children Charity Organization
05.2016 - 08.2021


  • I Implemented process to shape organizational culture, value, I optimize procedures for higher efficiency and help company evolve grow 31% revenue in first quarter of 2018
  • Assisted in recruiting, hiring and training of team members
  • Reduced operational risks while organizing data to forecast performance trends
  • Analyzed and reported on key performance metrics to donors, stakeholders and senior management
  • Raised funds, provides accuracy and accountability by creating new automated tracking method
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Mitigated business risks by working closely with staff members and assessing performance
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality

Education

Scrum Master PSM I Certification Professional Scrum Master PSM I -

Scrum.Org Online
01.2023

Associate of Arts Information System Auditing, Controls & Assurance -

The Hong Kong University of Science Hong Kong
09.2022

Associate of Arts Agile Leadership: Change Management -

University of Colorado At Colorado Springs Colorado Springs, CO
08.2022

Bachelor of Science Technical Management -

DeVry University Arlington, VA
06.2012

Associate of Science Computer Drafting And Design CDD -

ITT Technical Institute - Springfield VA Springfield, VA
06.2010

Skills

  • Business Servant Leadership
  • Mentoring
  • Jira
  • Agile principle
  • VivifyScrum
  • Scrumwise
  • ClickUp
  • TargetProcess
  • Yodiz
  • NTask
  • Sprint Planning
  • Team Engagement

Timeline

Agile Scrum Master/Internship Student

IT EXPERT SYSTEM
02.2024 - Current

Front Office Manager

Lincoln Property LLC
10.2023 - Current

Account Manager

Hello Afred Inc
10.2021 - 10.2023

Operations Manager

TWOC Children Charity Organization
05.2016 - 08.2021

Scrum Master PSM I Certification Professional Scrum Master PSM I -

Scrum.Org Online

Associate of Arts Information System Auditing, Controls & Assurance -

The Hong Kong University of Science Hong Kong

Associate of Arts Agile Leadership: Change Management -

University of Colorado At Colorado Springs Colorado Springs, CO

Bachelor of Science Technical Management -

DeVry University Arlington, VA

Associate of Science Computer Drafting And Design CDD -

ITT Technical Institute - Springfield VA Springfield, VA

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CHRISTOPHER SOTTIN