Christopher Soules
Austin
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager
Brothers In Arms Contracting LLC
Austin
02.2024 - Current
- Responded to information requests from superiors, providing specific documentation.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed cost analysis for various projects to determine budget requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Enforced federal, state, local and company rules for safety and operations.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated a variety of machinery and tools safely and efficiently.
Technician
Mr. Handyman of South Austin
Austin
08.2023 - 10.2023
- Communicated with distributors to acquire necessary equipment for projects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Completed scheduled appointments on time to drive quality service.
- Replaced defective components or parts as needed.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Conducted preventive maintenance procedures according to established schedules.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Followed safety practices to safeguard against injury and damage to property.
- Exceeded customer satisfaction by finding creative solutions to problems.
Owner
5 Star Finishes and framing LLC
Durango
01.2019 - 01.2022
- Company Overview: Residential and commercial drywall and framing
- Residential and commercial drywall and framing
- Developed policies and procedures for the organization.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented quality assurance processes to ensure product excellence.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained relationships with existing clients by providing superior customer service.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Delegated work to staff, setting priorities and goals.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Formed and sustained strategic relationships with clients.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner
Lone Star Drywall and paint LLC
Durango
01.2017 - 01.2019
- Company Overview: Residential drywall and paint
- Residential drywall and paint
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of business, including hiring and training staff.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Provided direction and guidance to employees.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Estimator
Durango Plaster and Drywall 3-D corp.
Durango
01.2016 - 01.2017
- Company Overview: Commercial Drywall
- Commercial Drywall
- Conducted site visits to assess potential challenges and incorporate risk assessments into project estimates.
- Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
- Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
- Conducted studies to determine data regarding standard hour and related costs.
- Managed comprehensive cost databases to ensure accurate material, labor, and machinery estimates.
- Provides input into cost control processes including budget preparation and tracking.
- Developed and submitted accurate construction project bids following detailed analysis of project specifications and blueprints.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Compiles data from suppliers to update material pricing databases as needed.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Negotiated pricing with suppliers and subcontractors to secure advantageous terms.
- Ensured compliance with all relevant regulations and standards in the preparation of estimates.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
- Collaborates with engineers, architects, owners, contractors and subcontractors on estimates.
- Directed and negotiated change orders and claims for contractors, suppliers and architects.
- Coordinates with purchasing staff to ensure timely procurement of materials necessary for successful completion of projects.
- Conducts site visits when necessary to gain better understanding of scope of work prior to submitting an estimate.
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
Owner
S&S Contracting, Drywall and paint
Durango
01.2014 - 01.2016
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Monitored progress by establishing plans, budgets and measuring results.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Delegated work to staff, setting priorities and goals.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with applicable laws and regulations related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sub contractor
San Juan Drywall and Installation
Durango
01.2012 - 01.2014
- Company Overview: Drywall and installation company
- Drywall and installation company
- Identified needs of customers promptly and efficiently.
- Promoted high level of customer service to maintain client satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Reviewed blueprints and drawings to determine level of assistance required to complete projects.
- Ensured compliance with all local, state, and federal regulations pertaining to construction projects.
- Addressed and resolved client concerns and complaints promptly to maintain positive relationships and reputation.
- Interacted with homeowners to understand the job specifics and expectations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Skills
- Drywall installation and repair
- Project management
- Team leadership
- Budgeting and estimating
- Communication and interpersonal skills
- Problem-solving
- Attention to detail
- Safety compliance
- Supplier management
- Customer service
- Employee training
Websites
Certification
OSHA 30
Timeline
Operations Manager
Brothers In Arms Contracting LLC
02.2024 - Current
Technician
Mr. Handyman of South Austin
08.2023 - 10.2023
Owner
5 Star Finishes and framing LLC
01.2019 - 01.2022
Owner
Lone Star Drywall and paint LLC
01.2017 - 01.2019
Estimator
Durango Plaster and Drywall 3-D corp.
01.2016 - 01.2017
Owner
S&S Contracting, Drywall and paint
01.2014 - 01.2016
Sub contractor
San Juan Drywall and Installation
01.2012 - 01.2014