Christopher Sparks

In my current position, I oversee a team of mobile technicians as well as remote technicians, with an emphasis on tech safety, profitability, and customer satisfaction. I am also tasked with managing the new truck make-ready process as well as the used truck service and repair program.

I work closely with all departments within our dealership to increase customer satisfaction, while mitigating risk and liabilities to our network.

As the lead CSR/ office supervisor, I oversaw a team of fellow customer service representatives as well as service administrators. In this roll I was tasked with RO write ups, warranty determination, estimates, parts acquisitions, payments, and customer reviews. It was also my responsibility to work with the warranty department to resolve denied claims, corrections needed, and difficult claims to file. Also during this time I managed the "over 30" repair order list. I worked closely with our parts department to find hard to get parts, honing my skills with Rimpro, and coordinated with our service foreman to schedule repairs accordingly. In this roll I gained communication skills as well as conflict resolution skills. These sills have served me well as I progress in my career.

As a shop supervisor I scheduled repairs, assigned tasks to technicians, oversaw repairs, and maintained a working relationship between the shop and the CSR's. It was my responsibility to assign job to the most qualified tech for that specific repair, in order to limit PTG's liability to comeback's and policy repairs. During my time as a shop supervisor, I had weekly tech meetings to go over safety situations, as well as to get technician feedback and report back to my superiors. I was in charge of all the day to day operations of the service shop.

As a service tech I used the training I acquired to diagnose and repair customer vehicles, while maintaining all safety procedures and PTG policies. I excelled in electrical diagnosis and repair as well as software and programming. I attended multiple service training schools during my tenure as a tech. During this time I was focused on customer uptime as well as profitability for the dealership.