Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Christopher Spicer

Loganville,GEORGIA

Summary

Experienced General Manager with a proven track record in driving sales growth and ensuring operational excellence in the restaurant industry. Excels in building and leading teams to achieve outstanding customer service and maintain the highest standards of food safety. Demonstrated ability to reduce costs, enhance team performance, and increase profitability. Adept at creating strategies that foster long-term business growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Zaxby's Chicken Fingers & Buffalo Wings
Snellville, GA
08.2020 - Current
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Guided management and supervisory staff to promote smooth operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Prepared staff work schedules and assigned team members to specific duties.

Associate Manager

Cracker Barrell Old Country Store
Buford, GA
06.2015 - 03.2020
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Managed daily workflow of team members to meet organizational goals.
  • Analyzed financial data to identify trends and areas for improvement.
  • Identified opportunities for process improvements and increased efficiency.
  • Collaborated with senior management to develop annual operational plans.
  • Monitored customer complaints and provided timely solutions to improve customer experience.
  • Resolved conflicts between employees or customers in a professional manner.
  • Ensured compliance with company regulations, laws, and safety standards.
  • Oversaw inventory levels, making adjustments as needed based on sales trends.
  • Handled responsibilities successfully in manager's absence.
  • Evaluated performance of team members and provided consistent coaching to improve skills.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

General Manager

Newk's Eatery
Atlanta, Geargia
07.2014 - 06.2015
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Restaurant Owner

Le Box Lunch LLC.
Richmond, VA
10.2004 - 07.2014
  • Developed and implemented effective marketing strategies to increase restaurant sales.
  • Established standards for quality control, customer service, health and safety regulations.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Trained and supervised kitchen staff in proper food preparation techniques.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Created promotions and special events to attract customers and boost sales.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Developed menus that featured local ingredients while meeting customer demands.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Coordinated catering services when requested by customers .
  • Planned and executed special events hosted at the restaurant such as wine tastings and live music performances .
  • Updated website content regularly in order to promote upcoming events and specials being offered at the restaurant .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.

Education

Some College (No Degree) - Business Administration

J Sargent Reynold's Community College
Richmond, VA

Skills

  • Leadership Development
  • Team Building
  • Profit Optimization
  • Quality Control
  • Operations Management

Certification

  • Servsafe Certified

Affiliations

  • As a father of a 12 yr old girl and a 15yr old boy, who both play travel softball and travel baseball, I stay busy with practices,tournaments at home training. I also like to bowl and carried a 215 average for almost 10 years before moving to Georgia.

Accomplishments

  • - Ensured all restaurant operations complied with health department regulations, focusing on food safety.
    - Led the development and execution of strategies that significantly improved efficiency and customer satisfaction.
    - Maintained open, effective communication with team members, ensuring smooth day-to-day operations.
    - Oversaw budgeting, staffing, and scheduling, directly contributing to the restaurant's profitability and sales growth.
    - Implemented training programs that enhanced employee skills and ensured adherence to company policies.

References

References available upon request.

Timeline

General Manager

Zaxby's Chicken Fingers & Buffalo Wings
08.2020 - Current

Associate Manager

Cracker Barrell Old Country Store
06.2015 - 03.2020

General Manager

Newk's Eatery
07.2014 - 06.2015

Restaurant Owner

Le Box Lunch LLC.
10.2004 - 07.2014

Some College (No Degree) - Business Administration

J Sargent Reynold's Community College

Similar Profiles

CREATE PROFILE
Christopher Spicer