Christopher Stafford
New Port Richey
Summary
Dynamic Restaurant Manager with a proven track record at Queens Pizza & Restaurant, excelling in operational efficiency and customer satisfaction for over 8 years. Skilled in team management and conflict resolution, I successfully implemented feedback-driven changes, enhancing service quality and driving sales through innovative promotions. Adept at POS systems and fostering a positive work environment. With this experience, and a CompTIA A+ Certification, I plan to transfer my skills from the food service industry, and seek an entry-level tech position to leverage technical skills, problem-solving abilities, and strong communication to contribute to innovative IT solutions. IT is my passion, and I would like to get my foot in the door, gain knowledge and experience, to earn a rewarding career in the industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Queens Pizza & Restaurant
06.2017 - Current
- Oversee daily operations for a team of 10+ employees and ensure operational efficiency in a fast-paced environment.
- Expedite orders during peak hours, improving delivery times and ensuring customer satisfaction.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Developed unique events and special promotions to drive sales.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
Delivery Driver
Papa Johns International Inc.
02.2016 - 03.2017
Delivery Driver
Dominos Pizza Inc.
04.2015 - 01.2016
Delivery Driver /Crew Shift Leader
Pizza Hut
09.2010 - 04.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations. /
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
High School Diploma -
Countryside High School
Clearwater, FLSkills
- Restaurant operations management
- Kitchen oversight
- Recruitment
- Customer loyalty
- Staff scheduling
- Team management
- Schedule coordination
- Point of sale (POS) system operation
- Conflict resolution techniques
- Advanced troubleshooting
- Hardware installation
- Software configuration
Certification
CompTIA A+ Certified (June 3rd, 2010)
Languages
English
Timeline
Restaurant Manager
Queens Pizza & Restaurant
06.2017 - Current
Delivery Driver
Papa Johns International Inc.
02.2016 - 03.2017
Delivery Driver
Dominos Pizza Inc.
04.2015 - 01.2016
Delivery Driver /Crew Shift Leader
Pizza Hut
09.2010 - 04.2015
High School Diploma -
Countryside High School
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