Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christopher stake

mcalisterville,PA

Summary

Dynamic and results-oriented professional with extensive experience at Cleveland Brothers Equipment, adept in client relations and building rapport. Leveraged adaptability to change and sales follow-up skills to enhance brand awareness and close sales, consistently achieving high customer satisfaction scores. Demonstrated strong problem-solving abilities and a commitment to excellence.

Overview

23
23
years of professional experience

Work History

Sales Agent

National Write Your Congressman
McAlisterville, PA
06.2024 - Current
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Ensured compliance with company policies and procedures at all times.
  • Maintained accurate records of customer interactions and transactions.
  • Operated register, handled cash and processed credit card transactions.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.

Parts Core Inspector/General Warehouse Worker

Cleveland Brothers Equipment
Harrisburg, PA
07.2015 - 09.2024
  • I performed an inspection of parts and pulled orders for customers. I also performed various warehouse duties as needed to keep our customers satisfied.
  • Advised department heads on methods for improving their processes or procedures for greater efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Building Maintenance Supervisor

Cleveland Brothers Equipment
Harrisburg, PA
07.2015 - 10.2022
  • Developing procedures for emergency repair service requests.
  • Maintaining records of repairs, parts inventories, and equipment histories.
  • Ensuring all tools, materials, supplies, and equipment are properly maintained, stored, and accounted for.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Establishing and maintaining preventive maintenance programs to ensure the efficient operation of building systems.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated with maintenance team on damages to repair.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Swept and damp-mopped private stairways and hallways.
  • Performing minor plumbing repairs such as unclogging drains or replacing fixtures when necessary.
  • Replacing light bulbs throughout the facility as they burn out while also monitoring energy efficiency levels.
  • Conducting regular inspections of building interiors and exteriors to identify potential issues or safety concerns.
  • Checked electrical components to identify defects and hazards and make necessary adjustments.
  • Overseeing contracted personnel performing maintenance services in the facility.
  • Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
  • Handled routine cosmetic updates such as painting walls and replacing outdated fixtures.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Shampooed carpets, washed walls, waxed and stripped floors and dusted furniture and fixtures.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Defined and monitored personnel and project schedules to ensure on-time project completion.
  • Coordinating with outside vendors for specialized services such as HVAC system repairs or pest control treatments.
  • Assessing new projects or renovations for cost-effectiveness and feasibility before implementation begins.
  • Maintained equipment performance by cleaning and lubricating components.
  • Completed day-to-day duties accurately and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Updated and maintained databases with current information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Driver/Yard Supervisor

Chemung Supply
Carlisle, PA
03.2002 - 07.2015
  • Saved fuel by leveraging GPS to identify faster routes.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Logged deliveries, drop-off times and special conditions in company system.
  • Adapted to changing routes or schedules as required by the employer.
  • Kept accurate records of deliveries and customer signatures.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Completed necessary paperwork and documentation for deliveries.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Achieved consistently high customer scores due to exceptional service.
  • Collected payments for goods delivered or unloaded.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Maintained delivery schedules without compromising safety.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Managed time efficiently when making multiple stops along designated routes.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Checked vehicle after shift for damage.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Assisted with loading and unloading freight when necessary.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Enhanced customer satisfaction by providing courteous and professional service.

Education

Some College (No Degree) - Automotive Technician

Vale Technical Institute
Blairsville, PA

Skills

  • Sales follow-up
  • Building rapport
  • Brand awareness
  • Closing sales
  • Client relations
  • Cold calling
  • Forms processing
  • Adaptability to change

Affiliations

  • I am an outdoorsman, I enjoy
  • Hunting
  • Fishing
  • golf
  • dirt track racing

Timeline

Sales Agent

National Write Your Congressman
06.2024 - Current

Parts Core Inspector/General Warehouse Worker

Cleveland Brothers Equipment
07.2015 - 09.2024

Building Maintenance Supervisor

Cleveland Brothers Equipment
07.2015 - 10.2022

Driver/Yard Supervisor

Chemung Supply
03.2002 - 07.2015

Some College (No Degree) - Automotive Technician

Vale Technical Institute

Similar Profiles

CREATE PROFILE
Christopher stake