Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Starks

Houston

Summary

Dynamic Operations Manager with a proven track record at ASTRO REPAIR AND MAINTENANCE, skilled in strategic planning and inventory management. Enhanced customer satisfaction through effective communication and staff training, leading to improved performance outcomes. Adept at problem-solving and fostering strong client relationships, consistently delivering projects on time and within budget.

Overview

14
14
years of professional experience

Work History

Operations Manager

ASTRO REPAIR AND MAINTENANCE
03.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Tax Preparer

DIVINE FINANCIAL SERVICES
01.2020 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.

COURTESY OFFICER

LUDREN PARK APARTMENTS
05.2011 - 02.2019
  • Provided excellent customer service to both current and prospective residents, contributing to a positive community atmosphere.
  • Minimized expense control through optimal use of office and front-end supplies.
  • Enhanced property safety by conducting regular patrols and addressing potential security risks.
  • Reduced instances of vandalism by patrolling parking lots frequently identifying suspicious behavior early on.
  • Enforced community rules consistently, promoting a respectful living environment among all residents.
  • Coordinated with local law enforcement agencies when necessary to address criminal activity on the property swiftly and effectively.
  • Assisted maintenance staff during after-hours emergencies such as lockouts or utility failures, ensuring resident comfort was quickly restored.
  • Resolved customer complaints to full satisfaction of customer.
  • Assisted in resolving resident conflicts calmly, utilizing strong communication and interpersonal skills.

Education

Criminal Justice

Prairie View A&M University
Prairie View, TX

High School Diploma -

WALLER HIGH SCHOOL
Waller, TX
05-2008

Skills

  • Problem-solving
  • Strategic Team Guidance
  • Operations management
  • Customer service
  • Decision-making
  • Staff training
  • Inventory management
  • Client relationships
  • Strategic planning

Timeline

Operations Manager

ASTRO REPAIR AND MAINTENANCE
03.2020 - Current

Tax Preparer

DIVINE FINANCIAL SERVICES
01.2020 - Current

COURTESY OFFICER

LUDREN PARK APARTMENTS
05.2011 - 02.2019

Criminal Justice

Prairie View A&M University

High School Diploma -

WALLER HIGH SCHOOL

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