Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Starks

Columbia,SC

Summary

Dynamic Service Advisor with a strong work ethic and excellent communication skills, recognized for exceeding sales targets at JT’S Kia. Proven ability to enhance customer satisfaction through effective service recommendations and complaint resolution. Adept at multitasking and organization, ensuring seamless operations and fostering long-term client relationships.

Overview

2026
2026
years of professional experience

Work History

Service Advisor

Honda of Columbia

Service Advisor

JT’S Kia
03.2025 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Minister

Twin City Church of Christ
10.2021 - Current
  • Led small group Bible studies to promote deeper understanding of scriptural texts and foster spiritual growth among attendees.
  • Organized and led mission trips, empowering participants to serve others through acts of kindness and service.
  • Fostered a welcoming atmosphere within the church, leading to increased attendance and active participation in worship services.
  • Organized and coordinated special events such as guest speaker series or holiday celebrations to foster unity among congregation members.
  • Enhanced congregation engagement by delivering thought-provoking sermons and incorporating multimedia presentations.
  • Strengthened community outreach programs by collaborating with local organizations to provide support for underserved populations.
  • Provided compassionate counseling services for individuals dealing with personal crises or seeking spiritual guidance.
  • Conducted weddings, funerals, baptisms, confirmations, dedications ceremonies with sensitivity to individual beliefs.

Medical Courier

Direct Services
03.2017 - Current
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
  • Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
  • Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.

Commercial Manager

AutoZone
02.2020 - 02.2022
  • Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
  • Strengthened team and organization by recruiting and hiring Number qualified employees.
  • Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
  • Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
  • Managed and analyzed budgets, P&L, balance sheets and sales reports.
  • Increased market share Number% by improving responsiveness and timeliness to customer needs.
  • Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
  • Built relationships with clients to establish new contracts.
  • Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
  • Increased sales revenue by developing and implementing effective marketing strategies for commercial products.

Store Manager

Orielly Auto Parts
03.2018 - 02.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

Bachelor In Theology - Theology

Tennessee Bible College
Cookeville, TN
03.2024

N/A - Law

Midlands Technical College
Columbia, SC
06.1997

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting
  • Service scheduling
  • Performance goals

Timeline

Service Advisor

JT’S Kia
03.2025 - Current

Minister

Twin City Church of Christ
10.2021 - Current

Commercial Manager

AutoZone
02.2020 - 02.2022

Store Manager

Orielly Auto Parts
03.2018 - 02.2020

Medical Courier

Direct Services
03.2017 - Current

Service Advisor

Honda of Columbia

Bachelor In Theology - Theology

Tennessee Bible College

N/A - Law

Midlands Technical College

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Christopher Starks