Christopher Staton
Salt Lake City
Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires. Will always deliver Exceeding professional service on every interaction.
Cultivated strong leadership and team coordination skills in fast-paced hospitality environment. Developed expertise in managing guest services and ensuring operational efficiency. Seeking to transition into new field where these transferable skills can drive success and growth.
Overview
4
4
years of professional experience
Work History
Hospitality Supervisor
Sodexo Food Service
01.2025 - Current
- Supervised daily operations to ensure exceptional guest service and satisfaction.
- Trained and mentored staff on hospitality standards and operational procedures.
- Managed scheduling and staffing to optimize service efficiency during peak hours.
- Implemented inventory control measures to reduce waste and enhance cost management.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Coordinated with kitchen and front-of-house teams to streamline service delivery processes.
Sales Processing Associate
PDQ.com
12.2023 - 11.2024
- Contribute to overall customer satisfaction by promptly answering questions via email and phone.
- Help drive revenue by using your knowledge and resources to offer solutions that improve the customer experience both directly and through answering questions from the broader sales org
- Create quotes, verify account information, and process orders.
- Propose ideas for documentation, enhancing team dynamics, and improving both interdepartmental and intradepartmental processes.
- Worked closely with our Engineering and Revenue Operations teams to troubleshoot/resolve issues that arose.
Hospitality Retail Lead
Sodexo
06.2023 - 12.2023
- Led the design team on key projects, enhancing the usability and visual appeal of client websites.
- Implemented responsive design strategies that increased user retention by 20%.
- Collaborated closely with developers to ensure successful integration of designs and functionalities.
Customer Service associate
Lowes
07.2022 - 06.2023
- Assisted in processing customer order and order returns.
- Detailed knowledge of products and services provided by the company to best suit customer needs.
- Proficient in POS systems including the internal systems of RedVest and Genesis.
AV/Media Clerk
Mansfield Richland County Public Library
02.2022 - 05.2022
Education
General Education -
Highland High
05.2012
Skills
- Team Management
- Problem Solving with logical thinking
- Detail Oriented
- Customer Service
- Proficient with Stripe payment services
- Experienced with Salesforce
- Experienced with Zendesk Ticketing system
- Guest service
- Staff training
- Operational procedures
- Scheduling management
Languages:
English (Native)
Further information
Further information upon request
Timeline
Hospitality Supervisor
Sodexo Food Service
01.2025 - Current
Sales Processing Associate
PDQ.com
12.2023 - 11.2024
Hospitality Retail Lead
Sodexo
06.2023 - 12.2023
Customer Service associate
Lowes
07.2022 - 06.2023
AV/Media Clerk
Mansfield Richland County Public Library
02.2022 - 05.2022
General Education -
Highland High