Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER STEAKLEY

Centerton,AZ

Summary

Adaptable and perceptive professional with a strong foundation in client relations and high-touch customer service. Known for quickly establishing rapport and creating a sense of ease, I guide individuals through challenging processes with calm, clarity, and discretion. Skilled in navigating sensitive conversations, uncovering needs, and fostering positive engagement with qualities essential to talent acquisition. I bring a thoughtful, people-first approach that elevates interactions and builds lasting trust.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Horace Mann Insurance
11.2021 - Current
  • Reached out to individuals impacted by natural disasters, providing a calm and empathetic presence while assessing their needs for assistance.
  • Guided clients through the initial steps of the claims process, acting as a liaison between them and government or insurance resources.
  • Developed trust quickly with distressed individuals—an essential skill for candidate experience and HR intake processes.

Patient Services Liaison

Self Employed
09.2020 - 06.2021
  • Supported individuals undergoing cancer testing with sensitivity and professionalism, ensuring they understood next steps in testing and treatment access.
  • Managed confidential medical and personal data while communicating directly with patients and healthcare providers.
  • Applied emotional intelligence and discretion—both vital in HR interactions involving personal or sensitive information.
  • Evaluated patient records for accuracy and completeness prior to entering them into a database system.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Assisted in resolving billing disputes between providers and insurance companies and patients.

Client Services & Communication Specialist

Self Employed Web
09.2019 - 09.2020
  • Built successful partnerships with other businesses in related industries.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

Some College (No Degree) - History, Sociology

Arkansas State University – Newport
Arkansas State University Newport

Skills

  • Candidate & client relationship building
  • Emotional intelligence & active listening
  • High-volume communication & conflict resolution
  • Interview coordination & scheduling
  • Data entry & CRM system experience (Salesforce familiarity)
  • Time management & independent productivity
  • Compassion-driven service mindset

Timeline

Customer Service Representative

Horace Mann Insurance
11.2021 - Current

Patient Services Liaison

Self Employed
09.2020 - 06.2021

Client Services & Communication Specialist

Self Employed Web
09.2019 - 09.2020

Some College (No Degree) - History, Sociology

Arkansas State University – Newport

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