Christopher Steilen
Oceanside,CA
Summary
Proactive professional skilled in identifying operational weaknesses and implementing effective solutions. Combines strong work ethic and adaptability to enhance team dynamics and improve experiences for staff and guests. Demonstrates ability to master new skills quickly and work independently, contributing positively to organizational efficiency.
Overview
8
8
years of professional experience
Work History
Outside Services
The Bridges At Rancho Santa Fe
Rancho Santa Fe, California
08.2026 - Current
- Set up, staged, cleaned, and stored all club-owned golf carts and members' and guests' golf bags.
- Assisted clubhouse, valet, food service, and range in delivering timely service through effective communication.
- Provide excellent customer service to all members and guests on property
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized and addressed customer needs promptly and efficiently.
Outside Services Supervisor
The Country Club of Rancho Bernardo
San Diego, California
11.2019 - 06.2026
- Transformed this outside services team to provide better, more timely service to our members and guests
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Outside Services Manager
Oak Ridge Country Club
Hopkins, Minnesota
06.2018 - 10.2019
- In charge of bagroom, valet and caddie program
- Led cultural transformation of struggling operation by prioritizing customer service and fostering a professional environment.
- Oversaw caddy program for 70+ young teens pursuing college scholarships through Evan's scholarship program.
- Completed day-to-day duties accurately and efficiently.
- Developed innovative ideas and solutions to improve team performance and achieve better outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Skills
- Customer service
- Team supervision
- Team leadership
- Staff training
- Clear communication
- Problem solving
- Conflict resolution
- Attention to detail
- Multitasking
- Self-motivated
Timeline
Outside Services
The Bridges At Rancho Santa Fe
08.2026 - Current
Outside Services Supervisor
The Country Club of Rancho Bernardo
11.2019 - 06.2026
Outside Services Manager
Oak Ridge Country Club
06.2018 - 10.2019