Summary
Overview
Work History
Education
Skills
Accomplishments
help maintain equipment on Family farm and Masonry business
Additional Information
Timeline
Generic

Christopher Stephens

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Hardworking Mechanic successful at completing inspections, maintenance and repairs on large vast variety of vehicles as well as construction and farm equipment. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions. Hardworking Master Automotive Technician successful at correcting mechanical problems, completing routine maintenance and improving vehicle operations. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Head Service Technician

Auto City By Wrights 210
01.2015 - 12.2018
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Coordinated with parts department to determine availability of necessary components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Retained accurate records of purchases, titles and sales.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.

Automotive Parts Salesman/ Part Time

Auto City By Wrights 210
01.2015 - 12.2018
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Adhered to company guidelines for performance and compliance.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops and local transportation department for use in repairs or services as well as construction equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and failure issues.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Diagnosed malfunctions after looking at damaged unit in depth.

Automotive Technician

Ewing/ World Automotive
05.2011 - 01.2015
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Performed safety and emissions inspections.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Read and followed technical documentation to complete accurate repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Performed emissions tests according to standard procedures.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Retained accurate records of purchases, titles and sales.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.

Automotive Parts Salesman

Auto City By Wrights 210
01.2009 - 05.2012
  • Ordered parts from various distributors to fulfill demands.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Maintained clean and neat parts counter and sales floor.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Adhered to company guidelines for performance and compliance.
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts for customers, repair shops transportation department for use in Services and construction equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and possible Failure issue.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.

Automotive Technician

Auto City By Wrights 210
01.2008 - 05.2011
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Performed safety and emissions inspections.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Read and followed technical documentation to complete accurate repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Coordinated with parts department to determine availability of necessary components.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Performed emissions tests according to standard procedures.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.
  • Retained accurate records of purchases, titles and sales.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.


Assistant Manager

Valvoline Instant Oil
01.2005 - 05.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Associate of Applied Science - Automotive Repair And Electrical Diagnostics

Elizabethtown Community And Technical College
Elizabethtown, KY
07.2009

High School Diploma -

Larue County High School
Hodgenville, KY
05.2006

Skills

  • Vehicle Operation and Assessment
  • Mechanical Aptitude
  • Adaptable and Flexible
  • Steering Systems
  • Hardworking and Dedicated
  • Work with Minimal Supervision
  • Window Replacement
  • Duct Work
  • Project Estimation and Bidding
  • Report Generation
  • Equipment Demonstration
  • Service Processes
  • Air Handler
  • Heavy Lifting
  • Plumbing
  • Customer Relationship Management
  • Diagnostics Expertise
  • Oil Changes
  • Verbal and Written Communication
  • Routine Maintenance
  • Inspecting Machinery
  • Troubleshooting Abilities
  • Electrical System Maintenance
  • Air Conditioning Service
  • HVAC and Refrigeration Systems
  • Engine Tuning and Analysis
  • Curtain Hemming
  • Installation and Repair
  • Specification Reading
  • Preventive Maintenance
  • Material Inventory
  • System Documentation
  • Project Management
  • OSHA Requirements
  • Documenting Changes
  • Hydraulic System Repair
  • Low and High Voltage
  • Refrigerant Compressors
  • Scheduled Maintenance Planning
  • Service Records Management
  • System Layouts
  • Service Records
  • Valid Driver's License
  • Dealership and Factory Standards
  • Document Management
  • Technical Document Reading
  • Issue and Problem Resolution
  • Expertise in Installations
  • Regulatory Standards
  • Inventory Management
  • Service Call Response
  • Computerized Diagnostics
  • Safe Chemical Handling
  • Construction Management
  • Repair Tree Understanding
  • Diagnosis and Troubleshooting
  • Remote Programming
  • Transmission Repair and Rebuilding
  • Alignment Experience
  • Analytical Thinking
  • Testing and Analysis
  • Corrective Actions
  • Service Ticket Accuracy
  • Technician Assistance
  • Special Handling
  • Wheel Rotation and Balancing
  • Replacing Parts
  • Hand Tool Knowledge
  • Attention to Detail
  • Maintenance and Repair
  • Centrifugal Fans
  • Operating Test Equipment
  • Lubrication Systems
  • Procedure Maintenance
  • Vehicle Systems
  • Industrial Lighting
  • Power Tool Proficiency
  • AC and Heating
  • Professional and Courteous
  • HVAC Systems
  • Equipment Inspection
  • Warranty Repair
  • Safety Procedures Adherence

Accomplishments

    I have also Welded for HEC in Bardstown Ky Creating parts crates and bins to allow toyota parts to go down the assembly line.

    Have worked with my Father in the Brick pile Growing up as a younger adult.

    Before becoming the most fluent in my studies as a mechanic i worked for a self proclaimed auto body shop on and off through out the years.

    I have also assisted in vehicle restorations to some of the old timers i respect that are local in the area.

    I enjoy problem solving in all levels and areas while being a homeowner for years as well as a parent to five Wonderful Kids had made me Grow and learn as well.

    while being able to admit i am not perfect as well as be humble and move positively forward to accomplish many goals.

    I Also enjoy Dancing and choreography as a stress reliever, wood working, landscaping, Gardening, food preserving here recently, and rebuilding computers for gaming and or entertainment, or video editing for dance videos or memory videos.

    I want to raise my kids to have a very self sufficient amount of education and know how to do things on their own properly as well as safely without relying on anyone else to do it for them.

    I also enjoy making tools and or adapting, or even creating ways to solve problems or if at least ideas to move in the correct direction of the such.

    I attempted for a Six month span of working on a service truck assembly line in Elizabethtown for boom and lift trucks and i tend to get bored when not challenged with problems to try and diagnose and eventually lose interest. I am Problem Solver in most ways i would hope to say and others do as well and i haven't met to many individuals i can not talk to i seem to find a way to get along with most people, haven't met to many strangers and understanding diversity and dialects and culture.

help maintain equipment on Family farm and Masonry business

If it needs to be repaired or fixed whether or not i have done it in the past, i Wont hesitate to educate my understanding of the problem mechanically, Electronically, Pneumatically, hydraulically, what ever is needed to get the ball rolling and moving towards the Main goal at hand what ever it may be.

Additional Information

Would like to possibly take some tool and dye courses and compleat my original goal of bachelors or masters in machining tool and dye.

Timeline

Head Service Technician

Auto City By Wrights 210
01.2015 - 12.2018

Automotive Parts Salesman/ Part Time

Auto City By Wrights 210
01.2015 - 12.2018

Automotive Technician

Ewing/ World Automotive
05.2011 - 01.2015

Automotive Parts Salesman

Auto City By Wrights 210
01.2009 - 05.2012

Automotive Technician

Auto City By Wrights 210
01.2008 - 05.2011

Assistant Manager

Valvoline Instant Oil
01.2005 - 05.2008

Associate of Applied Science - Automotive Repair And Electrical Diagnostics

Elizabethtown Community And Technical College

High School Diploma -

Larue County High School
Christopher Stephens