Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Steskal

Summary

Proven leader with extensive experience at Dollar General, adept in staff supervision and retail operations. Excelled in enhancing customer satisfaction and streamlining inventory management, demonstrating exceptional money handling and team motivation skills. Achieved significant improvements in operational efficiency and employee training, fostering a positive and productive work environment.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dollar General
01.2018 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

General Mechanic

Reinke's Farm and City Services
10.2017 - 08.2018
  • Reduced downtime for clients by completing repair jobs promptly without sacrificing quality workmanship.
  • Collaborated with colleagues to troubleshoot complex issues, resulting in effective problem-solving and improved teamwork.
  • Sustained a high level of customer satisfaction through honest communication regarding potential issues found during inspection.
  • Promoted safety by following industry-standard protocols during all mechanical operations and procedures.
  • Enhanced customer satisfaction through timely completion of maintenance and repair tasks for various vehicle types.
  • Increased shop efficiency by maintaining a clean, organized workspace and proper use of tools and equipment.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Disassembled defective parts to make proper repairs.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.

Greenskeeper

Antelope Country Club
05.2017 - 04.2018
  • Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
  • Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
  • Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
  • Enhanced course conditions by implementing effective maintenance practices and timely turf management.
  • Improved course aesthetics by trimming trees, pruning shrubs, and managing landscape plantings as needed.
  • Streamlined work processes by regularly inspecting tools and equipment to ensure optimal performance and functionality.
  • Assisted with irrigation system maintenance and repair.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Maintained gardening tools by replacing blades and fluids.

Cashier

Casey's
03.2017 - 06.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Upsold additional products and services to increase revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Floor Manager

Thriftway Market
10.2015 - 03.2017
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 5-7 employees to maintain smooth-running operations of shop floor.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Supervised department recoveries to maintain organized and professional displays for customers.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Reduced employee turnover rate by fostering a supportive work culture that encouraged professional growth opportunities.
  • Increased sales revenue by developing and implementing effective promotional strategies.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.

Education

Associate of Arts - General Studies

Northeast Community College
Norfolk, NE
05.2025

No Degree - Business Entrepreneurship Certificate

Northeast Community College
Norfolk, NE
05.2024

No Degree - Industrial Safety And Health 30-H OSHA Certificate

Metropolitan Community College
Omaha, NE
12.2014

No Degree - Business Technology Certificate

Mid - Plains Community College
McCook, NE
01.2013

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Policy Enforcement

Timeline

Assistant Manager

Dollar General
01.2018 - 02.2019

General Mechanic

Reinke's Farm and City Services
10.2017 - 08.2018

Greenskeeper

Antelope Country Club
05.2017 - 04.2018

Cashier

Casey's
03.2017 - 06.2017

Floor Manager

Thriftway Market
10.2015 - 03.2017

Associate of Arts - General Studies

Northeast Community College

No Degree - Business Entrepreneurship Certificate

Northeast Community College

No Degree - Industrial Safety And Health 30-H OSHA Certificate

Metropolitan Community College

No Degree - Business Technology Certificate

Mid - Plains Community College

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Christopher Steskal