CHRISTOPHER STEWART
Louisville,KY
Summary
Dynamic Dispatch Manager with 28 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
28
28
years of professional experience
Work History
Dispatch Manager
UPS
05.2020 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Evaluated current operational processes to help develop, implement and improve practices.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
On Road Supervisor
UPS
01.2012 - 05.2020
- Worked closely with personnel, customers, and contractors to resolve problems.
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Dispatch Supervisor
UPS
11.2009 - 01.2012
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
- Supervised team of 15 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Dispatch Supervisor
UPS
06.2008 - 11.2009
- Directed dispatching, routing, and tracking of 100 fleet vehicles.
- Supervised team of 10 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
Dispatch Specialist
UPS
01.2005 - 06.2008
- Organized paperwork and explained individual job parameters for each assignment.
- Responded to high volume of phone and email requests to provide logistics information.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Dispatch Specialist
UPS
05.2000 - 01.2005
- Responded to high volume of phone and email requests to provide logistics information.
- Organized paperwork and explained individual job parameters for each assignment.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Part Time Supervisor
UPS
07.1995 - 05.2000
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
BBA - Transportation Management
University of Toledo
Toledo, OH05.2006
Skills
- Class A CDL with doubles endorsement
- DTS Qualified 2008
- DOT Compliance
- Employee Performance Reviews
- Route Planning
- Employee Time Records
- Schedule Coordination
- Workflow Planning
- Customer Communication
- Labor Cost Control
Timeline
Dispatch Manager
UPS
05.2020 - Current
On Road Supervisor
UPS
01.2012 - 05.2020
Dispatch Supervisor
UPS
11.2009 - 01.2012
Dispatch Supervisor
UPS
06.2008 - 11.2009
Dispatch Specialist
UPS
01.2005 - 06.2008
Dispatch Specialist
UPS
05.2000 - 01.2005
Part Time Supervisor
UPS
07.1995 - 05.2000
BBA - Transportation Management
University of Toledo
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