Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Stewart

Soap Lake,WA

Summary

Dynamic and results-oriented Critical Environment Technician with a proven track record at Microsoft, where I leveraged my troubleshooting and customer service skills to enhance system efficiency and team productivity. Skilled in preventive maintenance and adept at fostering relationships, I consistently achieved significant improvements in equipment reliability and operational excellence.

Overview

5
5
years of professional experience

Work History

Critical Environment Technician

Microsoft
06.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Elevated data security, implementing robust cybersecurity measures across all systems.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Streamlined communication, introducing centralized platform for logging and tracking technical issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Achieved significant energy savings by installing and maintaining energy-efficient systems.
  • Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Researched and implemented new technologies and equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Completed NFPA 70E training ensuring a fill understanding of eletrical risk within a Data center.
  • Obtained boom lift certification
  • Obtained man lift certification
  • Obtained forklift and telehandler certification.
  • Experienced on industrial cooling systems required for a datacenter to operate.
  • Understand redundancy and how to calculate CFM for critical cooling required in a datacenter.

Facilities Maintenance Technician

Quincy Foods
04.2021 - 06.2023
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
  • Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
  • Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
  • Maintained accurate records of all maintenance activities, ensuring proper documentation for facility management review.
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Extended equipment lifespan through regular lubrication, calibration, and part replacement as needed.
  • Assisted in training new employees on proper techniques for completing facility maintenance tasks safely and effectively.
  • Increased workplace safety by repairing or replacing faulty electrical components such as lighting fixtures or outlets.
  • Collaborated with other technicians to complete complex repairs, improving overall team productivity.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Enhanced communication between departments by serving as a liaison for facility-related concerns or requests.
  • Contributed to cost savings initiatives through efficient use of materials and resources during repairs or installations.
  • Optimized energy usage within facilities by performing routine checks on HVAC systems and making necessary adjustments.
  • Supported facility renovations by assisting with demolition, construction, and installation tasks as needed.
  • Conducted routine assessments of plumbing systems to identify leaks or potential issues before they escalate into costly damages.
  • Ensured safety compliance by conducting regular inspections and addressing potential hazards promptly.
  • Ensured smooth operation of security systems including cameras, alarms, and access controls to maintain a secure environment within facilities.
  • Organized and maintained inventory of spare parts and equipment consumables.
  • Streamlined inventory management by organizing tools, parts, and supplies for easy access during maintenance tasks.
  • Improved facility efficiency by implementing preventive maintenance programs for equipment and systems.
  • Reduced downtime for critical equipment through timely diagnosis and repair of technical issues.
  • Enhanced customer and employee satisfaction by maintaining clean, safe, and fully functional facility environment.
  • Facilitated smoother operations by implementing scheduled maintenance program for critical equipment.
  • Reduced downtime, efficiently diagnosing and repairing mechanical issues across various systems.
  • Improved equipment reliability with meticulous calibration and testing of manufacturing machinery.
  • Optimized workspace functionality by overseeing renovations and updates to office areas and facilities.
  • Increased energy efficiency with installation of LED lighting and automation controls.
  • Achieved significant cost savings by negotiating contracts with suppliers for maintenance materials and services.
  • Elevated lifespan of physical assets through detailed record-keeping and timely interventions.
  • Minimized repair times by establishing rapid response protocol for emergency maintenance requests.
  • Operated and maintained boilers
  • Repaired and calibrated control systems for sorting equipment.
  • Repaired and replaced server racks to sorter equipment.
  • Repaired and replaced single rack UPS systems to server racks on sorter equipment.

Parts Specialist

Orileys
08.2020 - 06.2021
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
  • Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
  • Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained clean and neat parts counter and sales floor.
  • Maintained extensive understanding of common problems and methods for repair.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Adhered to company guidelines for performance and compliance.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.

Parts Specialist

NAPA
06.2019 - 08.2020
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Tracked parts use and charged items to customer accounts for billing.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
  • Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.

Education

High School Diploma

Ephrata High School
06.2018

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization
  • Power Tools and Equipment
  • Written/Verbal Communication
  • Troubleshooting
  • Installation and Repair
  • Maintenance and repairs
  • Quality Control
  • Mechanical Knowledge
  • Preventive Maintenance
  • Documentation And Reporting
  • Equipment Maintenance
  • Work Planning and Prioritization
  • Customer interaction
  • System Troubleshooting
  • Heavy Lifting
  • Repair services
  • Workload Management
  • Equipment Repair
  • Routine Inspections
  • Deadline-oriented
  • OSHA Compliance
  • Team Training
  • Relationship Building
  • Safety Equipment
  • Product Inspections
  • Electrical repair
  • Extensive Organizational Skills
  • Performance Improvement
  • Issue Resolution
  • Assembly and production
  • Tech-Savvy
  • Mechanical Aptitude
  • Hardware Installation
  • Operations Monitoring
  • Document Preparation
  • Information tracking
  • Operation Monitoring
  • Component Replacement
  • Blueprint Reading
  • Customer rapport
  • Issue Analysis
  • Instrument Calibration
  • Staff education and training
  • Schematic reading
  • System diagnostics
  • System Installation
  • Complex Repairs
  • Project Management
  • Equipment Calibration
  • System Tests
  • Production Assistance
  • Computer-assisted diagnostics
  • Risk Mitigation
  • HVAC Systems
  • Software configuration
  • Inventory Oversight
  • User Training
  • Innovation Skills
  • Project Support
  • Environmental Compliance
  • Program Support
  • Tool retrieval
  • General Plumbing
  • Design Techniques
  • Construction management
  • Dial/Digital/Vernier Calipers
  • Machinery calibration
  • Troubleshooting and diagnosis
  • Maintenance and repair
  • SOP enforcement
  • Equipment Troubleshooting
  • Equipment Installation
  • Procedures creation
  • Boomlift certified
  • Forklift and telehandler ccertified
  • NFPA 70E trained

Timeline

Critical Environment Technician

Microsoft
06.2023 - Current

Facilities Maintenance Technician

Quincy Foods
04.2021 - 06.2023

Parts Specialist

Orileys
08.2020 - 06.2021

Parts Specialist

NAPA
06.2019 - 08.2020

High School Diploma

Ephrata High School

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