Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
18
18
years of professional experience
Work History
Family Caregiver
N/A
10.2022 - 05.2025
Managed household tasks efficiently, creating a clean and organized living environment conducive to my sister's wellbeing.
Assisted my sister with physical therapy exercises, promoting improved mobility and overall health outcomes.
Supported my sister's nutrition by preparing healthy meals based on dietary restrictions and preferences.
Transported my sister to and from medical appointments with safety and efficiency.
Logistics Manager
Jacobs Telecommunications
08.2020 - 08.2022
Oversaw receiving, warehousing and distribution operations for Central Texas and the Rio Grande Valley. Provided warehouse support for the local market as well as supporting our satellite warehouses within the network.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Conducted regular inventory audits to maintain accuracy and accountability in stock management.
Ensured a safe working environment for all employees, subcontractors, visitors and guest.
Site Acquisition Specialist
Jacobs Telecommunications
01.2019 - 08.2020
Canvassed and scrubbed client-issued search rings, including identifying suitable candidates and analyzing zoning and permitting requirements.
Coordinated, scheduled, and attended field site visits for candidate and engineering viability.
Prepared and submitted site candidate information packages.
Completed and submitted applications for building permits to applicable jurisdictions.
Installation Specialist
Amazon Services LLC
04.2018 - 12.2018
Performed assembly of products according to specifications and instructions. Assembled and aligned parts and fixtures using hand and power tools.
Maintained an efficient daily schedule of customer appointments. Consistently met deadlines and requirements for all assigned work orders.
Ensured workplace safety, adhering to company guidelines and OSHA standards at all times to maintain safe working environment.
Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
Operations Manager
Next Generation Services LLC
12.2012 - 11.2017
Managed the Southeast Texas region sales and services for commercial and residential Dish installations with a primary focus on quality and overall customer satisfaction.
Analyzed and reported on key performance metrics to senior management. Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Optimized scheduling efficiency by accurately estimating job duration times while considering potential complications or challenges that may arise during installations.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs
Field Service Manager
Next Generation Services LLC
11.2007 - 01.2013
Provided leadership and training for up to 25 technicians to ensure all tasks were completed efficiently and correctly for the management team.
Established team priorities, maintained schedules, and monitored technician performance while conveying constructive feedback to improve skills.
Ensured compliance with all Dish requirements, maintaining up-to-date knowledge of industry standards and changes.
Performed quality assurance checks for all technicians to ensure their work met industry standards.
Dish Satellite Technician
Upgrade Dish LLC
02.2007 - 11.2007
Installed satellite dishes, cabling and hardware at customers' homes. Set up, programmed, and educated customers on use of all devices including receivers, routers, and audio equipment.
Upheld high levels of safety during satellite installations, adhering to OSHA guidelines and company protocols for ladder use, fall protection, and other relevant procedures.
Delivered consistent results under pressure, completing installations within tight deadlines and adapting to changing circumstances as necessary.
Demonstrated commitment to professional development by staying current on industry trends, emerging technologies, and best practices in satellite installation techniques.