Christopher Stocks
GARDEN GROVE,CA
Summary
I am committed to delivering high-quality service. My ability to multitask effectively and learn quickly ensures that I can make a meaningful contribution to your company.
Overview
18
18
years of professional experience
Work History
Junior Technician
BSH Home Appliances Group
08.2022 - 08.2024
- Accurate diagnosis and repair of malfunctioning Bosch Thermador and Gaggenau appliances including dishwashers, ovens, ranges, refrigerators, vent hoods, and microwaves.
- Prepare cost estimates, collect charges for out-of-warranty customers, and process extended service contracts (B2B) on behalf of dealer partners.
- Educated customers on use, care and adjustments of appliances per manufacturer specifications.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Ordered parts and maintained adequate inventory and truck stock.
- Developed customized maintenance plans for clients, prolonging the life of their appliances and reducing future service calls.
Builder Service Specialist
BSH Home Appliances Group
07.2019 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when appropriate.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Dispatched service for high value Builder Service customers while adhering to strict contract requirements.
Dealer Support Specialist
Autobytel
07.2014 - 11.2018
- Facilitated consumer purchase requests and marketing resources to car dealers and manufacturers.
- Provided consumers with the information needed to purchase new and used cars utilizing SaleMove operating platform.
- Optimized website content for search engines, increasing organic traffic and generating higher-quality leads for the sales team.
- Implemented live chat functionality on the website, providing real-time support to customers during their browsing experience which resulted in an increase in conversions into auto sales inquiries.
Commercial Loan Assistant
CommerceWest Bank
06.2006 - 11.2010
- Processed wire requests and made courtesy calls to account holders to avoid overdraft fees.
- Supported loan officers in meeting sales targets through diligent follow-ups with potential clients and proactive problem-solving efforts.
- Cultivated productive relationships with clients management to increase profits and expand customer base
- Communicated with customers daily to request information and complete paperwork.
- Assisted loan officers in procuring and verifying applicant data.
Education
Skills
- Over 20yrs of Microsoft office experience
- Certified Bosch One Star service technician
- Excellent verbal and linguistic skills
Timeline
Junior Technician
BSH Home Appliances Group
08.2022 - 08.2024
Builder Service Specialist
BSH Home Appliances Group
07.2019 - 07.2022
Dealer Support Specialist
Autobytel
07.2014 - 11.2018
Commercial Loan Assistant
CommerceWest Bank
06.2006 - 11.2010
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