Christopher Stoll
Mount Wolf,PA
Summary
Proven leader and reliable driver with a track record of enhancing customer satisfaction and maintaining punctuality at WB Mason. Excelled in GPS route planning and vehicle maintenance, significantly reducing operational costs by 20% at Larsen Logistics. Skilled in customer service and multitasking, consistently delivering exceptional service and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Supply Driver
WB Mason
York, PA
02.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Manager of Operations
Larsen Logistics
Lewisberry, PA
04.2010 - 10.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate In Science - Radiological Technology
Harrisburg Area Community College
Harrisburg, PASkills
- Customer service
- Punctual and reliable
- City and non-city driving
- Punctuality
- GPS and route planning
- Loading and unloading
- Vehicle inspections
- Basic vehicle repairs
- Shipping and packaging
- Multitasking Abilities
- Vehicle maintenance and repair
- Physical Strength
Timeline
Supply Driver
WB Mason
02.2022 - Current
Manager of Operations
Larsen Logistics
04.2010 - 10.2020
Associate In Science - Radiological Technology
Harrisburg Area Community College