Christopher Stoll
Mount Wolf,PA
Summary
Proven leader and reliable driver with a track record of enhancing customer satisfaction and maintaining punctuality at WB Mason. Excelled in GPS route planning and vehicle maintenance, significantly reducing operational costs by 20% at Larsen Logistics. Skilled in customer service and multitasking, consistently delivering exceptional service and fostering positive relationships.
Overview
15
15
years of professional experience
Work History
Supply Driver
WB Mason
02.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
Manager of Operations
Larsen Logistics
04.2010 - 10.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate In Science - Radiological Technology
Harrisburg Area Community College
Harrisburg, PASkills
- Customer service
- Punctual and reliable
- City and non-city driving
- Punctuality
- GPS and route planning
- Loading and unloading
- Vehicle inspections
- Basic vehicle repairs
- Shipping and packaging
- Multitasking Abilities
- Vehicle maintenance and repair
- Physical Strength
Timeline
Supply Driver
WB Mason
02.2022 - Current
Manager of Operations
Larsen Logistics
04.2010 - 10.2020
Associate In Science - Radiological Technology
Harrisburg Area Community College
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