I'm a friendly and energetic individual who, for the better part of a decade, has excelled in customer service. I'm efficient, detail oriented, and I deliver empathetic customer service.
Overview
9
9
years of professional experience
Work History
Host
Metro Diner
12.2023 - Current
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Representative
Papa John's Pizza
08.2015 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC
06.2010
Skills
Customer Service
Multitasking proficiency
Effective Time Management
Exceptional communication
Promotional knowledge
Warm and Friendly
Flexible and Adaptable
Reliable and Trustworthy
Timeline
Host
Metro Diner
12.2023 - Current
Customer Service Representative
Papa John's Pizza
08.2015 - Current
High School Diploma -
Socastee High School
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