Christopher Straus
Murfreesboro,TN
Summary
I'm a friendly and energetic individual who, for the better part of a decade, has excelled in customer service. I'm efficient, detail oriented, and I deliver empathetic customer service.
Overview
9
9
years of professional experience
Work History
Host
Metro Diner
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Representative
Papa John's Pizza
08.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Socastee High School
Myrtle Beach, SC06.2010
Skills
- Customer Service
- Multitasking proficiency
- Effective Time Management
- Exceptional communication
- Promotional knowledge
- Warm and Friendly
- Flexible and Adaptable
- Reliable and Trustworthy
Timeline
Host
Metro Diner
12.2023 - Current
Customer Service Representative
Papa John's Pizza
08.2015 - Current
High School Diploma -
Socastee High School
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