Christopher Strong
Audio Visual Technician
Chester,VA
Summary
Collaborative audiovisual and basic networking technician with 5 years experience. I aim to fulfill an opportunity where my background in systems integration and troubleshooting can be utilized. I have a background in a wide variety of technology stemming from multiple service roles within Best Buy and Geek Squad. Skilled in offering quality-driven service for client systems, I specialize in high-end electronic integration in residential and commercial settings. Offering a strong background in communicating with clients both remotely and in person to ensure quality service and satisfaction. Highly detail-oriented with an ability to think outside the box when troubleshooting.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
Work History
Audio Video Technician/Installer
Best Buy, Geek Squad
Glen Allen, VA
04.2018 - Current
- Maintained updated knowledge of all equipment, products, and services in order to complete installation, provide technical support, as well as offer solutions to meet the needs of the client. Provided technical support and training on proper functionality through demonstrations and hands-on education.
- Provided in-person troubleshooting on existing audio video and networking systems and equipment.
- Installed and configured new equipment and systems, while collaborating with other agents, teams, and store personnel in order to maintain operational continuity and ensure timely and efficient completion of services.
- Tested and calibrated audio video equipment and networks to verify correct and full functionality of product and integrated systems.
- Utilized highly developed interpersonal skills, working directly with clients in order to address any initial concerns or issues, as well as provided continued support for both the client and their technology.
- Consistently rated highly by client reporting via net promoter scores, as well as consistently above expectations for efficiency as reported by utilized labor hours.
Appliance Delivery and Installation Specialist
Best Buy, Geek Squad
Glen Allen, VA
07.2014 - 01.2018
- Met with clients onsite to develop installation strategy and ensure total client satisfaction. Recommended product and solutions to meet and often exceed the needs of the client.
- Utilized company software and applications to maintain and update client information and inventory.
- Used a variety of hand and power tools in order to accomplish proper installation and service of equipment.
- Collaborated with store personnel and other teams in order to ensure timely and efficient delivery and installation of product.
- Developed and implemented interpersonal skills to satisfy client concerns and issues in a timely manner.
Inventory Specialist/Sales Support Associate
Best Buy
Midlothian, VA
10.2013 - 04.2017
- Opened, shelved and merchandised new products in visually appealing and organized displays according to ever-updating planograms, as well as organized and maintained warehouse stock in order to aid sales teams identify what is in stock.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized multiple in-store systems to locate inventory and identify potential product availability concerns.
- Collaborated with other store teams in order to facilitate proper inventory counts and management.
- Was an integral part of Inventory and Sales Support team which was awarded Territory Award by Best Buy in 2014.
Education
High School Diploma -
Richmond Christian School
Chesterfield, VA 08.1995 - 06.2008
No Degree - Psychology
Virginia Tech
Blacksburg, VA 08.2008 - 08.2013
Skills
Interpersonal Communication
Timeline
Audio Video Technician/Installer
Best Buy, Geek Squad
04.2018 - Current
Appliance Delivery and Installation Specialist
Best Buy, Geek Squad
07.2014 - 01.2018
Inventory Specialist/Sales Support Associate
Best Buy
10.2013 - 04.2017
No Degree - Psychology
Virginia Tech
08.2008 - 08.2013
High School Diploma -
Richmond Christian School
08.1995 - 06.2008
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