Christopher Stumpf

• Oversaw transformative AI/ML initiatives, including model building, training, and dataset expansion, to increase 3D
post-processing speed and efficiency, giving hospitals a competitive advantage to deliver lifesaving results.
• Championed continuous improvement in a 24/7/365 environment, implementing best practices that were adopted
enterprise wide as standardized templates for operational excellence.
• Formed and scaled the 3DQ software development team, establishing governance and process improvement
frameworks while spearheading the Agile/Waterfall transformation.
• Led the adoption of Scrum practices, eliminating bottlenecks and achieving an 80% reduction in ticket resolution times.
• Upgraded infrastructure at three data centers, including the new Flexential site. Implemented redundancy, automated
failover, and disaster recovery for high availability.
• Transformed radiology post-processing systems with AI, improving processing speed by 15% and reducing technician
case completion time by 50% weekly, while maintaining budget discipline.
• Led development and implementation of the Online Order Entry (OOE) system on Microsoft Azure, establishing scalable
practices and enhancing case processing through HL7/FHIR-based order ingestion.

• Managed IT strategy for Anvita platform, supporting internal staff with full HIPAA compliance, while streamlining
workflows.
• Enhanced Gaps-in-Care rules engine, improving data accuracy by 50% and operational efficiency by 75%, directly
supporting patient outcomes.
• Engineered full-stack infrastructure (C++, Java, SQL, .NET) in Agile/SAFe, enabling rapid EHR integration and scalable
solutions.
• Executed ServiceNow enterprise-wide through the Corporate systems team, advancing IT service maturity and
standardizing governance with ITSM, ITBM, ITOM and CSM.
• Developed executive dashboards for a 14M-member dataset, enabling faster decision-making and actionable insights.
• Advised C-level execs on aligning ML and digital initiatives, ensuring tech strategy supported growth.

• Guided VP-to-C-Suite leaders in Southeast U.S. health systems on IT strategy, radiology tech adoption, and
modernization for efficiency, excellence, and compliance.
• Designed and deployed a nationwide mobile disaster recovery solution leveraging cellular failover and edge computing,
enabling local radiologists to deliver uninterrupted Level 1 trauma reads both onsite and remotely during Hurricane
Florence (2018). Standardized this solution across all coastal facilities nationwide.
• Led cross-functional IT teams across eight states, overseeing infrastructure, enterprise integrations, and rollouts of
Integral, GE PACS, and PowerScribe, supporting over 2,000 hospitals nationwide.
• Directed EHR integrations with Epic and Cerner, replacing legacy infrastructure and ensuring compliance with FHIR,
HL7, and DICOM standards.
• Established IT governance policies to standardize software and desktop support across multiple hospital systems,
reducing support ticket volume by up to 75% through proactive service automation.
• Developed and delivered customer education initiatives, creating training programs and conducting workshops to
improve onboarding and platform proficiency for radiologists and clinical staff.

• Recruited to Humana to establish and lead the Global Contact Center Support Organization, building SRE, Helpdesk,
SecOps, and TechOps teams for 30,000+ employees across U.S. and offshore operations.
• Led enterprise contact center data center migration, earning Humana's Gold Star Award for outstanding performance.
• Directed the integration of the Gaps in Care rules engine during acquisition, transitioning from Transcend Insights to
Anvita with full compliance and seamless operations.
• Implemented governance frameworks achieving full IT compliance with HIPAA, HITRUST, and SOC 2 requirements.
• Collaborated with vendors, managing infrastructure updates to ensure alignment with organizational needs and
scalability.

• Supervised IT operations for a national medical device and surgical services provider, managing infrastructure,
applications, and compliance to support business growth and clinical operations.
• Modernized sales and finance systems by implementing Microsoft CRM and finance applications, streamlining sales
and billing workflows, and improving efficiency by 30%.
• Designed and deployed custom solutions for surgical scheduling, logistics, and inventory tracking, improving accuracy
and reducing turnaround times.
• Built a technology-enabled fleet of 150 vehicles and developed tracking applications to support nationwide surgical
equipment rentals.
• Strengthened IT security posture with HIPAA-compliant policies, access controls, and data protection strategies.

• Clinical Systems Leadership – Directed PACS, RIS, EHR, and ancillary applications with 24/7 uptime, leveraging C++ and
Python development to build integration utilities, automate data workflows, and enhance reporting accuracy.
• Infrastructure & Security – Managed enterprise servers, storage, telecom, and networks, implementing upgrades that
improved reliability, performance, and compliance with HIPAA, Joint Commission, and state regulations.
• Application Development & Automation – Designed custom tools and scripts (C++, Python, SQL) to automate IT tasks,
cut downtime, and streamline clinician workflows across radiology, cardiology, and emergency care.
• Leadership & Strategic Alignment – Supervised IT staff and vendors, aligning technology strategy with hospital
executives’ goals for clinical excellence, operational efficiency, and patient satisfaction.

• Enterprise Infrastructure & Security – Directed LAN/WAN, firewall, and VPN administration, achieving 99.9% uptime and
strengthening cybersecurity posture in a regulated financial environment.
• Application Development – Built and supported custom financial applications (portfolio reporting, trading integrations,
client service tools) that reduced manual processes and improved advisor productivity.
• Compliance & Data Protection – Ensured adherence to FDIC, FINRA, SEC, and SOX regulations by implementing
encryption, audit trails, and access controls to safeguard sensitive client data.
• Systems Modernization & Business Alignment – Designed and moved ValMark Data center to new ValMark building.