Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
I Retired
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Christopher Sustaita

Buda

Summary

Dynamic Office Coordinator III at the Texas Department of Transportation, skilled in optimizing workflow and enhancing client relations. Proven track record in process improvement and strategic planning, contributing to increased efficiency. Adept at managing office operations and training staff, ensuring exceptional customer service and meticulous records management.

Overview

34
34
years of professional experience

Work History

Office Coordinator III

Texas Department of Transportation
03.2014 - 08.2025
  • Coordinated daily office operations to ensure efficiency and organization.
  • Assisted in scheduling meetings and managing calendars for team members.
  • Managed office supplies inventory, ensuring timely replenishment and cost-effectiveness.
  • Supported onboarding process for new employees by preparing necessary documentation.
  • Developed filing systems to enhance data retrieval and document management.
  • Collaborated with team members to improve communication and workflow efficiency.
  • Conducted basic troubleshooting for office equipment, maintaining operational continuity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Reconciled account files and produced monthly reports.
  • Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.

Mail Clerk

Texas Department Of Transportation
06.2002 - 03.2014
  • Managed daily mail sorting and distribution workflows to ensure timely delivery.
  • Oversaw inventory control for mailing supplies, reducing waste and improving efficiency.
  • Trained new staff on best practices for mail handling and safety procedures.
  • Implemented process improvements that enhanced accuracy in package tracking systems.
  • Coordinated with various departments to streamline inter-office communications through effective mail management.
  • Led initiatives to optimize workflow processes, resulting in increased productivity across the department.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Checked parcels were securely sealed to eliminate losses.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
  • Tracked outgoing mail to provide accurate customer updates.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
  • Improved delivery times to remote company locations by optimizing routing.
  • Maintained high levels of confidentiality, securely handling sensitive documents.
  • Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
  • Optimized inventory management for mailing supplies, ensuring availability and cost efficiency.
  • Enhanced team productivity by organizing mailroom operations and reducing clutter.
  • Reduced delivery errors, carefully verifying addresses and recipient names before dispatch.
  • Improved mail sorting accuracy, reducing misdirected packages and letters.
  • Updated and maintained mailing lists and customer records.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Operated postage meters, mail sealers and labeling machines.

Mail Clerk

The Governor's Office
12.1997 - 01.2001
  • Developed training materials to enhance team knowledge of postal regulations and compliance standards.
  • Monitored performance metrics to identify areas for improvement and drive operational excellence within the team.
  • Fostered collaborative work environment, leading to increased morale among mailroom team.
  • Assisted in digital transformation of mail processes, contributing to reduction of paper waste.
  • Boosted interdepartmental communication, facilitating timely updates on mail status.
  • Maintained up-to-date knowledge of postal regulations and compliance requirements, ensuring organizational adherence.
  • Streamlined mail distribution processes, leading to more efficient internal delivery times.
  • Assisted in implementation of new mail management software, increasing operational efficiency.
  • Implemented tracking system for incoming and outgoing mail, improving traceability.
  • Coordinated with external courier services to expedite urgent deliveries.
  • Enhanced security measures for parcel handling, minimizing risks of loss or damage.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Operated postal machines, including postage meters and mail-processing machines.
  • Managed daily mail sorting and distribution workflows to ensure timely delivery.
  • Oversaw inventory control for mailing supplies, reducing waste and improving efficiency.
  • Implemented process improvements that enhanced accuracy in package tracking systems.
  • Coordinated with various departments to streamline inter-office communications through effective mail management.
  • Led initiatives to optimize workflow processes, resulting in increased productivity across the department.
  • Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Labeled packages with clear, correct information to reduce mailing errors.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
  • Checked parcels were securely sealed to eliminate losses.
  • Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
  • Tracked outgoing mail to provide accurate customer updates.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
  • Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
  • Updated mailing lists with current addresses and contact information for smooth customer communications.
  • Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
  • Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
  • Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
  • Improved delivery times to remote company locations by optimizing routing.
  • Maintained high levels of confidentiality, securely handling sensitive documents.
  • Supported customer service efforts, addressing inquiries and concerns regarding mail delivery.
  • Optimized inventory management for mailing supplies, ensuring availability and cost efficiency.
  • Enhanced team productivity by organizing mailroom operations and reducing clutter.
  • Reduced delivery errors, carefully verifying addresses and recipient names before dispatch.
  • Improved mail sorting accuracy, reducing misdirected packages and letters.
  • Updated and maintained mailing lists and customer records.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Operated postage meters, mail sealers and labeling machines.

Delivery Courier

The Senate Print Shop
12.1994 - 12.1997
  • Delivered packages efficiently, ensuring timely arrival while maintaining high customer service standards.
  • Navigated complex routes using GPS technology to optimize delivery times and minimize delays.
  • Maintained accurate records of deliveries, demonstrating attention to detail and consistency in documentation.
  • Trained new couriers on best practices for safety and efficient delivery methods, enhancing team performance.
  • Implemented process improvements that reduced delivery times and increased overall operational efficiency.
  • Coordinated with dispatch teams to confirm delivery schedules, ensuring seamless communication across departments.
  • Monitored vehicle maintenance needs, prioritizing safety and reliability for consistent service delivery.
  • Resolved customer inquiries and issues promptly, reinforcing positive relationships and enhancing satisfaction levels.
  • Followed company policies and procedures during shift.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Drove safely at all times to avoid accidents and harm.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Ensured safe transportation of packages with careful handling and secure storage methods.
  • Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
  • Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
  • Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
  • Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.
  • Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
  • Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
  • Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
  • Managed delivery route for optimal use of time and fuel.
  • Communicated with dispatch and customers for accurate delivery information.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Built professional relationships with customers and business partners to establish trust and credibility.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Obtained signatures for delivery documents and packages.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.

Cook

Fran's Hamburgers
09.1991 - 02.1995
  • Supervised kitchen staff, enhancing workflow efficiency and ensuring adherence to safety standards.
  • Developed and executed diverse menus, incorporating seasonal ingredients to elevate dining experiences.
  • Trained new cooks on food preparation techniques and kitchen protocols, fostering a collaborative environment.
  • Streamlined inventory management processes, reducing waste and optimizing ingredient utilization.
  • Implemented quality control measures, ensuring consistency in dish presentation and flavor profiles.
  • Led kitchen operations during peak hours, maintaining composure and delivering exceptional service under pressure.
  • Mentored junior staff in culinary skills, promoting professional development and team cohesion within kitchen environment.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Mentored junior cooks in refining culinary skills through hands-on guidance.
  • Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Streamlined food preparation process, increasing kitchen productivity.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Managed time effectively to ensure timely meal preparation, even during peak hours.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.

Education

No Degree - Kinesiology

Austin Community College
Austin, TX

High School Diploma -

John H. Reagan High School
Austin, TX
06-1989

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Administrative support
  • Client relations
  • File organization
  • Workflow oversight
  • Records management
  • Technical support
  • Strategic planning
  • Client relationship management
  • Document management
  • Report reconciliation
  • Mail handling
  • Vendor relations
  • Office equipment maintenance
  • Business administration
  • Correspondence management
  • Maintenance scheduling
  • Performance improvement
  • Supply replenishment
  • Bookkeeping
  • Account reconciliation
  • Report generation
  • Business management
  • Process improvement
  • Clear oral/written communication
  • Data entry
  • Customer relations
  • Organizational skills
  • Training and coaching
  • Database administration
  • Clerical support
  • Inventory control
  • Relationship building
  • Report preparation
  • Employee training
  • Staff training
  • Workflow optimization
  • Team bonding
  • Financial reporting
  • Workflow planning
  • Policy and procedure modification

Accomplishments

1st of all, I was able to retire due to my hard work over many years and support from everyone. I have been able to make some great friends along the way. Many of my co-workers have taught me well in order for to succeed in life an at work..

Timeline

Office Coordinator III

Texas Department of Transportation
03.2014 - 08.2025

Mail Clerk

Texas Department Of Transportation
06.2002 - 03.2014

Mail Clerk

The Governor's Office
12.1997 - 01.2001

Delivery Courier

The Senate Print Shop
12.1994 - 12.1997

Cook

Fran's Hamburgers
09.1991 - 02.1995

No Degree - Kinesiology

Austin Community College

High School Diploma -

John H. Reagan High School

I Retired

Well, I know it ia a BIG step in life but the main/sole reason for retiring was to get back to work in order for my wife to be able to retire.  I wanted to do something special for her - so I figured if I could retire and then go back to work to make more money - then she could retire as well and enjoy life. She is a little older than me, so I think she deserves to have fun while she still is physically able.  Thank you to the State of Texas for me to be able to accomplish this monument...

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Christopher Sustaita