Christopher Sutherland
Conway, AR,Arkansas
Summary
Results-oriented sales professional with extensive experience at Lowes Home Improvement. Proven track record of exceeding sales targets through effective upselling and strong customer relationship management. Expertise in machinery operation and quality control, contributing to enhanced team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Machine Operator
Westrock Coffee
05.2025 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Collaborated with team members to optimize production processes and improve overall performance.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Sales Specialist
Lowes Home Improvment
10.2024 - 05.2025
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Hardware Associate
Lowes Home Improvment
07.2024 - 10.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed strong relationships with both internal teams and external vendors, facilitating smoother collaboration on projects.
- Implemented process improvements that led to increased productivity within the Hardware Associate team.
- Increased sales revenue with strategic product placement and promotional displays.
- Enhanced customer satisfaction by providing timely and accurate hardware solutions.
- Demonstrated expertise in various hardware categories by staying up-to-date with industry developments.
- Spearheaded efforts to reduce shrinkage through diligent inventory control and loss prevention measures.
- Assisted customers in selecting appropriate tools and materials for their projects, leading to increased sales conversions.
- Maintained a clean, organized store environment to facilitate ease of shopping for customers.
- Educated customers on proper tool usage and safety precautions, reducing the likelihood of accidents and injuries.
- Consistently met or exceeded sales targets by employing effective selling techniques tailored to individual customer preferences.
- Collaborated with team members to optimize store operations and improve overall efficiency.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Fulfillment Associate
Lowes Home Improvment
04.2024 - 07.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
Education
Homeschooled
Conway, AR Skills
- Strong work ethic
- Good communication
- Machinery operation
- Teamwork and collaboration
- Computer skills
- Forklift and pallet jack operation
- Time management
- Client relations
- Upselling and cross selling
- Pipeline management
- Performance tracking
- Sales strategy development
- Complaint resolution
- Product recommendation
- Product and service knowledge
- Interpersonal communication skills
- Customer service
- Sales closing
- Customer retention
- Sales development
- Upselling
- Product knowledge expertise
- Goal orientation
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
- Adaptable and flexible
- Team collaboration
- Team leadership
- Positive customer engagement
- Goal driven
- Flexible hours
- Store organization
- Store opening and closing
- Self motivation
- Building customer loyalty
- Product knowledge
- Professionalism
- Complaint handling
- Ability to lift 40 pounds
- Continuous improvement
- Product and service sales
- Meeting sales goals
- Adaptability
- Exceeding customer expectations
- Customer service and care
- Customer relations
- Team collaboration and leadership
- Goal setting
Accomplishments
- Highest Overall Sales in appliance department nearly every month
- Highest grossing credit card sales store wide top 50 in the region
- Over 12 Accommodations received from Lowe’s Home Improvement in the form of badges
- Had a rapidly Expanding client base that only continued to grow
Timeline
Machine Operator
Westrock Coffee
05.2025 - Current
Sales Specialist
Lowes Home Improvment
10.2024 - 05.2025
Hardware Associate
Lowes Home Improvment
07.2024 - 10.2024
Fulfillment Associate
Lowes Home Improvment
04.2024 - 07.2024
Homeschooled
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