Christopher Sutton

LoveSac

Philadelphia, PA

11.2019 - Current

Lead operations for 20 showrooms in a multi-location, high-volume district, driving $42M in annual sales and consistently achieving year-over-year sales growth.
Spearheaded recruitment, training, and development initiatives to ensure a strong pipeline of top talent across 4 markets (Pittsburgh, Lehigh Valley, Greater Philadelphia Area, and Southern New Jersey).
Implemented omni-channel sales strategies, including overseeing call center shifts and Costco roadshows, resulting in a 15% increase in cross-channel customer engagement.
Co-Chair DEI Council (2023-2024), driving organizational initiatives focused on diversity, equity, and inclusion to foster an inclusive work culture.
Lead and mentor a diverse team of Store Managers, Senior Showroom Managers, and Area Managers, ensuring consistent sales performance, service excellence, and leadership development.
Highly skilled at succession planning, having promoted internal talent to key leadership positions, including advancing Store Managers to Area Managers, Store Managers to Senior Store Managers, and 3 Assistant Store Managers to Store Manager roles.

Morphe Brushes & Cosmetics

Chicago, IL

05.2019 - 11.2019

Managed a team of 5 leaders and 15 makeup artists, driving sales performance and customer satisfaction to exceed corporate expectations.
Spearheaded events, including skill-building classes and product launches, achieving a 35% sales increase during these initiatives.
Achieved the highest store conversion rate in the company by providing exceptional customer service and targeted sales strategies.
Led the successful launch of new product lines, ensuring proper staff training, product placement, and marketing execution.

The Art of Shaving

Chicago, IL

05.2018 - 05.2019

Managed a team of 2 master barbers and 4 luxury sales associates, focusing on driving service excellence and customer loyalty.
Delivered top-tier grooming services while also driving sales of premium products, increasing location profitability by 25%.
Acted as the decision-maker and point of contact for the District Manager during their absence, ensuring smooth daily operations.

Bath & Body Works

Chicago, IL

09.2014 - 05.2018

Managed a high-volume showroom as part of the "Market Intensification" program, consistently surpassing sales targets and driving business growth.
Led and supervised a team of 100+ sales associates during peak times, ensuring exceptional performance and a seamless customer experience.
Directed a team of 7 managers, providing coaching, performance evaluations, and strategic direction to enhance productivity and operational efficiency.
Ran and operated the regional director’s home store, ensuring alignment with company standards and contributing to regional success.
Recruited, developed, and promoted top talent, including successfully advancing an Assistant Store Manager to Store Manager, reducing turnover by 20% through effective training programs, mentorship, and performance management strategies.
Optimized customer engagement through personalized service, driving a 30% increase in repeat business.
Managed inventory control and payroll, ensuring efficient operations and maintaining company standards.
Stretch Assignment (April 2016 – July 2016): Acted as Acting District Manager for South Chicago/NW Indiana, overseeing operations across 10 locations, driving sales ($22M Annual), and ensuring consistency in performance while maintaining my responsibilities as Store Manager in Chicago.

Summary