CHRISTOPHER SWAIN
Duluth,GA
Summary
Looking to learn and grow within an established organization while strengthening a proven track record in leadership and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
A&R Project Manager
Slip N Slide Records
01.2021 - Current
- Oversaw licensing of tracks for synch opportunities
- Scouted new talent.
- Helped arrange and deals with artists TYTE and Babii J.
- produced, engineered, curated music along with selecting track listing for albums and singles.
- Selected videographers, graphic designers and photographers for releases
- Assisted label with establishing release timelines and flow of related marketing assets.
- Established strong relationships to partner with and navigate artists with wide range of personality types.
Platinum Travel Consultant
American Express
10.2022 - 06.2024
- Virtual
- Assist Platinum card members with reserving travel accommodations by presenting itinerary proposals
- Advise and make card members aware of platinum benefits and perks that can be used to get the most out of their membership
- Continue to service bookings by keeping members up to date on changes or promotions
- Maintain spreadsheets, documents, and invoices to adhere with compliance guidelines
- Nurture relationships with card members to build a book of business for repeat service
- Participate in team and townhall meetings where we study, analyze, make verbal and written recommendations to project managers and/or stakeholders to implement new and improved ways of using data.
Co-Owner/Head Engineer
Da Lab Studios
10.2017 - 01.2022
- Managed scheduling and responsibilities of staff
- Mentored and train Staff
- Built a uniform system and template that provided ease of use and functionality for all staff
- Created branding and marketing material to promote services and packages
- Created website, booking calendar, online flyers, logos, trailers and ran social media campaigns to draw attention from the public to offered services.
Personal Cruise Consultant
Cruise Next Concierge, Norwegian Cruise Line
05.2016 - 09.2017
- Make outgoing calls to past guests, guest enquiring online or referrals from past guests
- Manage and build a database of over 2500 guests by servicing them when they have questions about existing, previous, or future reservations
- Keep up to date with company policies and new promotions through team meetings and email correspondence
- Provide feedback and suggestions to better existing services and products
- Create reports and spreadsheets to keep track of reservations and remain up to date with existing and upcoming promotions.
Territory Account Manager
Avaya
01.2015 - 12.2015
- Teletech – Virtual
- Developed territory plans and work with the account team to drive sales
- While providing knowledge to businesses in covered area
- Reviewed Clients existing infrastructures and develop options to improve quality assurance anautilizing our products and services
- Helped develop new business partners while assisting them with marketing strategies
- Equipped partners with tools and information on new products and promotions to help service clients
- Followed up on leads while also uncovering and generating new leads.
Sales Agent II
Assurant
03.2010 - 12.2014
- Responsible for making sales presentations while selling products and services in a fast-paced inbound call center environment
- Assisted clients with understanding their policy
- While making sure they get the proper coverage limits to protect their property and belongings
- Helping to prevent over- insuring or under-insuring
- Explained all underwriting guidelines and help clients obtain and submit any additional documents needed for approval of policy
- Identified needs, gathered information, addressed, and overcame customer objections while processing transactions as appropriate
- Meet and exceed individual and team sales goals, following operational processes and procedures
- Make sure all policies meet legal compliance guidelines
- As a team Lead, I made sure my team’s adherence and call response time met companies daily, monthly, and annual requirements
- I created performance plans to help develop agents and help them meet required KPI’s
- I reviewed and approved all underwriting requests
- I managed multiple priorities and balance workload based on business needs
- Responsible for meeting deadlines and quality standards.
Sales Associate
AT&T
01.2007 - 01.2009
- Consult with customers to recommend and sell a variety of telecommunications products and/or services to meet customer's needs while also explaining their current bill and services
- Assisting them with incorrect charges or technical issues
- Meet and maintain annual and monthly sales quotas set forth by the company
- Set up new accounts for customers interested in the products advertised by the company
- Assist customers with any problems or concerns they may have with their account.
Education
High School Diploma -
SOUTHWEST MIAMI SR HIGH SCHOOL
Miami, FL2002
Skills
- Typing - 50 WPM Conflict resolution proficiency
- Persuasive communication expertise Excellent negotiating Skills
- Proficient with Microsoft office Exceptional Customer Service
- Pro tools efficient
- Able to navigate different DAW's including but not limited to FL studio, Logic and Reason
- Data Analysis
- Strategic Planning
- Project Management
- Talent scouting
- Creative Direction
- Brand building
- Social Media Platforms
Websites
Timeline
Platinum Travel Consultant
American Express
10.2022 - 06.2024
A&R Project Manager
Slip N Slide Records
01.2021 - Current
Co-Owner/Head Engineer
Da Lab Studios
10.2017 - 01.2022
Personal Cruise Consultant
Cruise Next Concierge, Norwegian Cruise Line
05.2016 - 09.2017
Territory Account Manager
Avaya
01.2015 - 12.2015
Sales Agent II
Assurant
03.2010 - 12.2014
Sales Associate
AT&T
01.2007 - 01.2009
High School Diploma -
SOUTHWEST MIAMI SR HIGH SCHOOL
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