Christopher Swain
Newnan,GA
Summary
Results-driven Operations Manager with expertise in coordinating resources to achieve objectives and resolve process inefficiencies. Skilled in planning, organizing, and delegating daily operational activities to meet core metrics. Proficient in conflict management techniques to optimize customer satisfaction and retention. Experienced in problem-solving and troubleshooting issues to ensure smooth operations. Strong in team management and development, with excellent communication and leadership skills. Certified forklift driver with knowledge in logistics planning, cost reduction strategies, and lean manufacturing. Eterm Operational Analytics Metrics, Labor Planning, And Reporting Proper Training And Safety Standards Strong And Stable Work Ethic Strong Oral And Written Communication Knowledge Of Conveyor System And Repair Fleet Management Team Driven Certified Forklift Driver Writing And Implementing SOP's To Meet Company Standards Audit And Inventory Control Logistics Coordinator For Export And Domestic. Team Management & Development. Root Cause Assessment Logistics Planning / Cost Reduction Strategies Quality & Safety Controls / Audits Budget Forecasting / Management. Customer Service / Vendor Focus. Managing Performance And Talent 3PL Shipping & Receiving Lean Multilingual Six Sigma Warehouse Supervisor Experience Knowledge In Microsoft Word Excel SAP PowerPoint. Lean Manufacturing Logistics Process Driven 5S Tractor-Trailer User Interface (UI) Supply Chain Process Improvement Warehouse Management Manufacturing Oracle (5 Years) Construction Experience (4 Years) Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
OPERATIONS MANAGER
Sunbelt Traffic
01.2020 - Current
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Resolved process inefficiencies through effective analysis and resolution of deficient areas.
- Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
- Prepared staff work schedules and assigned specific duties.
- Organized resources, supplies and teams to meet operational demand and core metrics.
- Employed conflict management techniques to optimize customer satisfaction and retention.
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.
- Supervising the daily operations of traffic signal crews safely and productively.
- Installing detector loops for intersections that comply with GDOT.
- Various phases of traffic signal and repairs.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Operated multiple types of cherry picker equipment in utility maintenance environments with zero safety incidents.
- Positioned boom truck and operated lift on uneven and all-terrain conditions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
REVERSE LOGISTICS SUPERVISOR
Samsung
04.2019 - 12.2020
- Work with 3PL Partners management and operations staff on initiatives, projects, and day to day issues
- Strong computer skills, with working knowledge of factory systems and SAP highly desired
- Sending reports in Excel worksheets
- Running route cause analysis to Define the root cause of failure
- Building and maintaining strategic planning partnerships with all impacted business units
- Provide a leadership role in developing and executing major initiatives that will transform the Repair and Return
- Logistics Supply Chain
- Provide onsite management of 3PL testing, repair, and refurbishment partner, ensuring both production and quality standard are maintained
- Drive programs to introduce and drive efficiency, cycle-time reduction, and cost control in the product return/ reverse logistics network
- Administers company policies, including yearly performance review, that directly affect subordinate employees
- Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis
- Independent worker and strong decision-maker
- A rigorous focus on KPI management, leading weekly, monthly, and quarterly reviews
- Manage the RMA / Reverse Logistics process
- Manage min/max planning levels of parts and materials
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
WAREHOUSE /OPERATIONS MANAGER
R.J. Schinner Company, Co., Inc
08.2015 - 10.2019
- 100,480 ft warehouse with 2 shifts .3 supervisors, 13 drivers with 13 tractor-trailers, and 78 employees
- Developed a 5S program to ensure warehouse layout is optimally aligned for maximum efficiency
- Warehouse and office expansion, designed new warehouse layout, Run and installed Cat5
- Run and installed a new camera system
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed comprehensive staff training program to improve employee performance and morale.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- WMS implementation with the use of bar codes and RF scanners
- Ensures that the company ran an efficient, effective, and profitable operation under leadership
- Accurately record, analyze, and validate distribution transactions
- Research and resolve customer Inquiries
- Research and resolve related business issues, determine root causes, propose resolution
- Responsible for the development, implementation, and enforcement of procedures and performance in All phases of the operation
- Conduct cycle counts quarterly to ensure inventory accuracy
- Compose and enforce warehouse/OSHA policies and regulations
- Budget use of temp , Labor, supplies, etc
- Excellent Customer Service skills and leadership skills .with the Ability to lead by example
- Knowledge of Excel, Word, and Company software for inventory
- Controlled all warehouse functions through Eclipse Warehouse Management
- Gather, analyze and summarize data to prepare and develop visual charts, graphs, and presentations for the monthly reports and other operating reviews
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Manager
American Tower
08.2011 - 08.2015
- Set up and implemented smart turn and overseeing two main warehouses and 8 off site
Warehouse. - Assign Daily work for warehouse staff and set up all deliveries.
Track an updated inventory cost through oracle software - Perform weekly inventory counts Set-up and maintain, vendors and subcontractors for pricing and Pickup and delivery of Products
- Set up all RMA's for repair on all parts coming in and out of our warehouses
- Work With subcontractors set up delivery of product to complete that project in a timely manner
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
WAREHOUSE SUPERVISOR
Yamaha
02.2009 - 08.2011
- Oversee the receipt of inbound parts and accessories to the warehouse
- Ensure all product is processed into inventory ina timely manner, accurately accounted for, handled, and stored properly
- Maintains accurate control of warehouse inventory, company equipment, and building security
- Troubleshooting problems with the conveyor system and the interface that runs the conveyor system
- Ensures team leaders train their staff on the best practices to maintain an accurate inventory
- Ensures that customer orders are shipped on time with a high (99 %+) order accuracy
- Plans and coordinates work between departments to meet daily goals
- Work with the IT department on new processes and programs and help test
- Ensure flexibility with a high level of associate cross-training
- Develop team leaders to effectively oversee the daily routines of their departments
- Responsible to ensure team leaders train, motivate, monitor, and evaluate the performance of their team members
- Ensures warehouse operations comply with all internal, local, and domestic rules and regulations (dangerous goods, fire safety, CTPAT, OSHA, and all safety rules)
- Monitor departmental KPIs and individual production numbers, ensure that warehouse targets and goals are met
- Meet same day shipping with 100% over 5 years
- Looks for process improvements to reduce costs or improve customer experience
- Conduct employee performance evaluations
- Counsels and discipline as necessary.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Used warehouse management software to reconcile daily inventory.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supported production workers in meeting goals without compromising safety and compliance.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assigned tasks to team members to complete within designated time frames.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled day-to-day shipping and receiving overseeing more than 2000 packages per day.
- Monitored production levels and implemented measures to increase output.
DIRECTOR OF OPERATIONS
Tricon Tower Work
06.2004 - 02.2009
- Responsible for 3 warehouses, 50 trucks, 68 employees to assign and motivate daily
- Purchases of all-new Equipment and Trucks
- Responsible to ensure meeting DOT standards and pre trips we're done on daily a basis
- Lead, manage document and implement training for standard material operating procedures
- Gather, analyze, and summarize data to prepare and develop visual charts, graphs, and presentations for the monthly reports and other operating reviews
- Introduction and implementation of facility recycling and environmentally friendly alternatives
- Interface with procurement specialists and logistics managers for processing any claims and invoices
- Coordinate the replenishment cycles for the individual sites based on forecasts, usage, CM/FMI schedules with planning & procurement
- Manage and audit warehouse cycle count inventory on a regular basis
- Manage on-time receipts of material to the warehouse, transfers, dropships, and standard fulfillment
- To ensure all repairs were done on time before trucks left the yard
- Install a GPS tracking system in all trucks and monitor the performance and location
- Perform roadside assistant on any broken-down equipment or trucks
- Travel to each Warehouse once a month to do mandatory inventory and Equipment checks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested equipment to locate worn and damaged parts.
Delivery Driver Supervisor
DELIVERY DRIVER, Coca Cola CCE
07.2000 - 06.2004
- Responsible for delivery and merchandising of all Coca-Cola products including rotating and cleaning
- Shelves and building displays
- Accurately handling money from store owners and turn it in at the end of the shift
- Ensure the customer is happy with the performance, product, and Image of Coca-Cola
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Expedited deliveries to meet customer deadlines and requirements.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Worked closely with personnel, customers, and contractors to resolve problems.
Education
HIGH SCHOOL DIPLOMA -
S. H. Ryder High School
Skills
- Certifications CDL Class A
- Planning And Managing Resources To Accomplish Organizational Goals
- Management & Leadership
- Superb Time Management Skills
- Lean Manufacturing and Quality Systems
- Operation Monitoring
- Budgeting and Cost Control
- Choosing The Most Effective Strategy To Inspire And Influence Others To Meet Business Objectives
- Supervising Warehouse Staff And Maintaining safety Standards
- Workflow Planning
- Project Development
- Supply Chain Distribution
- Staff Training
- Market Growth
- Cost Containment
- Strategic Partnership
- Planned Equipment Constraints
- SAP Expertise
- Data Archiving
- Oracle Database Management
- High-Pressure Environments
- Contract Review and Recommendations
- Multi-Unit Operations Management
- Process Improvement Strategies
- Staff Management
- Project Management
- Contract Development
- Systems Implementations
- Product Management
- Cross-Functional Communication
- Quality Assurance and Control
- Customer Relationship Management
- Productivity Improvement
- Leadership
- Management
- Invoice Processing
- Performance Monitoring and Evaluation
- Warehouse Operations
- Team Leadership
- Distribution Center Management
- Employee Motivation
- Recruiting and Hiring
- Budget Development and Management
- Multi-Site Operations
- Inventory Control
- Staff Development
- Project Planning
Timeline
OPERATIONS MANAGER
Sunbelt Traffic
01.2020 - Current
REVERSE LOGISTICS SUPERVISOR
Samsung
04.2019 - 12.2020
WAREHOUSE /OPERATIONS MANAGER
R.J. Schinner Company, Co., Inc
08.2015 - 10.2019
Operations Manager
American Tower
08.2011 - 08.2015
WAREHOUSE SUPERVISOR
Yamaha
02.2009 - 08.2011
DIRECTOR OF OPERATIONS
Tricon Tower Work
06.2004 - 02.2009
Delivery Driver Supervisor
DELIVERY DRIVER, Coca Cola CCE
07.2000 - 06.2004
HIGH SCHOOL DIPLOMA -
S. H. Ryder High School
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