Christopher Swann
Anderson,IN
Summary
Dynamic Field Supervisor with proven expertise at Armada Services in optimizing operations and enhancing team productivity. Skilled in project management and quality control, I successfully resolved customer issues and maintained high satisfaction levels. Known for effective communication and strategic planning, I fostered collaboration across teams to achieve project milestones efficiently.
Overview
15
15
years of professional experience
Work History
Field Supervisor
Armada Services
11.2020 - 12.2024
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
Drillout Coordinator
Axis Energy Previously TEC Well
10.2009 - 11.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Completed bi-weekly payroll for Number employees.
- Interceded between employees during arguments and diffused tense situations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
No Degree - Engineering
Odessa College
Odessa, TX09.1996
General Studies -
Odessa High School
Odessa, TX05.1991
Skills
- Field operations
- Schedule coordination
- Operations planning
- Task delegation
- Quality control
- Project monitoring
- Schedule development
- Site preparation
- Project management
- Site management
- Subcontractor management
- Logistics management
- Progress reporting
- Strategic planning
- Environmental awareness
- Work order review
- Key relationship management
- Technical expertise
- Regulatory compliance
- Technical support
- Budget development
- Supply chain management
- Operational planning expertise
- Safety and hazard management
- Location auditing
- Site documentation
- Decision-making
- Team leadership
- Hand and power tool operation
- Worker supervision
- Customer relations
- Employee management
- Construction safety
- Following instructions
- OSHA compliance
- Field inspection
- Site inspection
- Preventive equipment maintenance
- Employee training
- Effective communication
- Work monitoring
- Safe operating procedures
- Job planning
- Construction management
- Worker training
- Multi-project coordination
- Stress tolerance
- Self control and integrity
- Equipment operation
- Relationship building
- Assignment delegation
- Loading and unloading trucks
- Materials estimation
- Mechanical aptitude
Accomplishments
I won numerous safety awards while at Axis energy. I served in the United States Army during war time and non wartime eras. I have advanced or been involved of the advancement of countless individuals in my past field of work.
Additional Information
- Most of my early adult life I battled addiction myself. From Cocaine and Methamphetamine to Alcohol andOpiod addiction. I have been clean and Sober for closer to 6 years now from illegal street drugs and 19 years sober from alcohol. The hardest thing I've ever been thru in life is addiction and recovery mainly Opiod addiction. I went thru counseling, treatment centers, and finally beat Opiod addiction Cold Turkey with the help of Almighty God and a true willingness to quit and the dark facts that if I did not the drug would kill me. I have a strong calling to help others that are suffering from the same disease that cost me so much in life and almost took my life. I know many addicts are on a very dark road and dont know how to get off that road. They feel hopeless and that no one understand them, judge them, look down on them. Being inside their head is the worse place a addict can be. I want people I come in contact with to know I do understand, I do care, and I do love them and want to help them recover so they can reach their true potential in life.
- I plan on enrolling in Ivy Tech soon to start working towards a degree in substance abuse. There are many areas to chose from so I'm trying to start where I can so I can better understand where I would be most passionate and where I could do the most good.
Timeline
Field Supervisor
Armada Services
11.2020 - 12.2024
Drillout Coordinator
Axis Energy Previously TEC Well
10.2009 - 11.2020
No Degree - Engineering
Odessa College
General Studies -
Odessa High School
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