Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Swann

Odessa,Indiana

Summary

Dynamic Department Manager at Menards with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and training, I successfully implemented merchandising strategies that drove sales and improved operational efficiency. Committed to fostering a safe work environment while mentoring staff to achieve their full potential.

Professional in field operations with commitment to high standards and achieving results. Proven experience leading teams and coordinating field activities to ensure smooth project execution. Known for strong collaboration and adaptability, bringing excellent organizational and leadership skills to every task.

Professional with comprehensive expertise in field operations, prepared for leadership and oversight responsibilities. Proven ability to drive team collaboration and adapt to dynamic environments. Skilled in project management, conflict resolution, and resource allocation. Valued for reliability, communication, and achieving targeted outcomes.

Experienced with coordinating field activities and managing on-site teams to ensure project success. Utilizes strong leadership and communication skills to maintain efficiency and resolve issues promptly. Track record of fostering teamwork and adapting to changing project requirements seamlessly.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Department Manager

Menards
05.2025 - 07.2025
  • Led daily operations to ensure efficient inventory management and product availability.
  • Supervised team performance, providing guidance and training to enhance productivity.
  • Implemented merchandising strategies to optimize product displays and drive sales.
  • Monitored compliance with safety protocols, ensuring a secure work environment for staff.
  • Assisted in scheduling employee shifts to maintain optimal staffing levels during peak hours.
  • Analyzed customer feedback to identify areas for service improvement and enhance satisfaction.
  • Coordinated communication between departments to streamline workflow and enhance collaboration.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Workover Rig Operator

Armada Services
11.2020 - 11.2024
  • Operated drilling equipment to ensure efficient and safe extraction processes.
  • Monitored rig operations for compliance with safety protocols and regulations.
  • Collaborated with team members to troubleshoot equipment malfunctions promptly.
  • Conducted routine maintenance on machinery to enhance operational reliability.
  • Assisted in training new operators on equipment handling and safety practices.
  • Maintained accurate records of daily operations and equipment usage logs.
  • Implemented process improvements to increase productivity during drilling activities.
  • Coordinated with supervisors to optimize workflow and resource allocation effectively.
  • Contributed to cost reduction initiatives by identifying areas of improvement within the rig operation process.
  • Optimized drilling processes with thorough analysis of performance data and application of best practices.
  • Reduced downtime by maintaining equipment and performing proactive maintenance checks.
  • Improved operational efficiency by effectively training new crew members on rig procedures and techniques.
  • Maintained a clean and organized work environment for optimal functionality during high-pressure situations.
  • Managed well control situations, mitigating risks and minimizing potential hazards.
  • Enhanced drilling operations by implementing safe and efficient work practices.
  • Achieved incident-free operations with strict adherence to safety protocols and policies.
  • Implemented quality control measures to guarantee consistency in all aspects of rig operations.
  • Maximized drilling performance by monitoring key parameters and making necessary adjustments.
  • Streamlined rig inventory management, reducing costs and improving equipment availability.
  • Delivered accurate daily reports on rig activities, ensuring timely updates for project stakeholders.

Level 3 Field Supervisor

Axis Energy
10.2009 - 11.2020
  • Supervised field operations to ensure compliance with safety regulations and best practices.
  • Coordinated daily activities of field teams, optimizing workflow efficiency and resource allocation.
  • Trained new staff on equipment usage and safety protocols, fostering a culture of safety awareness.
  • Monitored project progress, identifying issues and implementing timely solutions to maintain schedules.
  • Conducted site inspections to evaluate operational performance and adherence to quality standards.
  • Collaborated with cross-functional teams to streamline communication and enhance project execution.
  • Developed training materials for ongoing employee development, improving team competency levels.
  • Implemented process improvements that reduced downtime and enhanced overall operational efficiency.
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Evaluated performance and progress, and made proactive adjustments.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
  • Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
  • Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.

Education

General Studies

Odessa High School
Odessa, TX
05.1991

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Task delegation
  • Training and mentoring
  • Decision-making
  • Customer engagement
  • Safety and security
  • Retail management
  • Flexible schedule
  • Work planning and organization
  • Coaching and mentoring
  • Loss prevention
  • Sales reporting
  • Order management
  • Sales expertise
  • Relationship building and management
  • Employee scheduling

Certification

First Aid/CPR

Fire Safety

Ladder Safety

Confined Space

H2S

Forklift

Timeline

Department Manager

Menards
05.2025 - 07.2025

Workover Rig Operator

Armada Services
11.2020 - 11.2024

Level 3 Field Supervisor

Axis Energy
10.2009 - 11.2020

General Studies

Odessa High School

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Christopher Swann