Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Swanson

Grand Rapids

Summary

Professional in customer service and cafe operations, ready to contribute to high-standard team. Known for reliability and adaptability in fast-paced environments. Strong focus on teamwork and achieving results, with proven ability to handle changing needs. Skilled in customer interaction and maintaining clean, organized workspace.

Overview

19
19
years of professional experience

Work History

Cafe Associate

Sam's Club
09.2023 - Current
  • Prepared and served hot and cold food items in compliance with strict food safety regulations and company standards.
  • Maintained Food Safety Certification and consistently applied safe handling, preparation, and storage procedures.
  • Executed end-of-day cleaning routines, including sanitizing equipment, wiping down surfaces, and organizing storage areas to meet health code requirements.
  • Stocked supplies, rotated inventory, and checked expiration dates to minimize waste and maintain product freshness.
  • Took ownership of daily ordering and restocking, independently ensuring the café had the necessary products and supplies; relied on automated systems for larger replenishments but managed routine needs directly.
  • Ensured food displays, prep stations, and service areas were clean, organized, and fully stocked for daily operations.
  • Operated ovens and equipment to prepare café menu items such as pizzas, pretzels, and baked goods with accuracy and consistency.
  • Promoted to morning shift due to reliability and performance, overseeing daily café setup, stocking, and preparation of high-demand food items.
  • Monitored food quality, portion sizes, and presentation to ensure a consistent customer experience.
  • Delivered expedited service by efficiently assisting customers during peak business hours, balancing speed and accuracy.
  • Supported members using the Scan & Go app, resolving issues, answering questions, and ensuring smooth mobile checkout experiences.
  • Assisted at the café register, processing purchases and providing friendly, efficient customer service.
  • Responded to customer inquiries regarding menu items, promotions, and special requests with professionalism and care.
  • Partnered with supervisors only when needed for larger supply requests, while independently managing routine inventory control.
  • Trained new team members on food preparation, safety procedures, and closing routines to support smooth operations.
  • Adapted to changing business needs by flexing between food prep, customer service, stocking, Scan & Go assistance, and cleaning responsibilities.

Cashier

Whatabuger
10.2022 - 08.2023
  • Delivered friendly, accurate, and efficient service in a high-volume environment, ensuring every guest left satisfied.
  • Simultaneously managed the fry station, front register, curbside orders, and both drive-thru lanes during peak rushes, demonstrating excellent multitasking and prioritization skills.
  • Operated POS system with precision, processing cash, card, and mobile payments while balancing tills at the start and close of shifts.
  • Upsold menu items and highlighted promotions, driving incremental sales and increasing average ticket value.
  • Prepared food to company standards while maintaining speed, consistency, and quality under pressure.
  • Stocked and organized workstations before, during, and after shifts to keep kitchen and front-of-house running smoothly.
  • Assisted with receiving and rotating inventory, checking deliveries for accuracy, and minimizing waste.
  • Maintained strict adherence to food safety and sanitation guidelines, ensuring compliance with health codes and protecting guest safety.
  • Supported curbside and drive-thru operations by coordinating orders with speed, accuracy, and clear communication.
  • Resolved customer complaints quickly and professionally, turning challenging situations into positive experiences.
  • Collaborated with teammates to maximize efficiency, often stepping in to cover shifts or fill additional roles as business demands required.
  • Trained new team members on register operation, order accuracy, and customer engagement, helping strengthen overall team performance.
  • Responded immediately to spills, equipment issues, or service disruptions to maintain a safe and seamless operation.
  • Monitored portion sizes, presentation, and food quality to maintain consistency and uphold brand standards.
  • Balanced multiple responsibilities during peak traffic, consistently meeting or exceeding service time goals.
  • Recognized by management for dependability, adaptability, and strong work ethic during high-stress situations.

Member Specialist Representative

Sam's Club
09.2021 - 09.2022
  • Cultivated and maintained strong relationships with members through professional, attentive, and solution-focused service.
  • Delivered personalized product and service recommendations that supported sales growth and strengthened member loyalty.
  • Resolved complex account and service issues quickly by researching problems, making accurate corrections, and following up with customers.
  • Trained and coached new team members on register operations, customer engagement, and company standards, improving onboarding efficiency.
  • Operated front-end registers with accuracy and efficiency, balancing tills and ensuring smooth transactions for members.
  • Monitored and assisted at self-checkout stations, reducing errors and providing real-time support to members.
  • Scanned receipts at the exit door to verify purchases, reinforce loss-prevention measures, and protect company assets.
  • Applied additional loss-prevention strategies by observing transaction activity, monitoring inventory flow, and using technology tools to minimize shrink.
  • Provided in-person and phone support, ensuring members received prompt, courteous, and knowledgeable assistance.
  • Consistently upheld safety and cleanliness standards on the sales floor, creating a welcoming and hazard-free environment.
  • Accurately processed purchases, refunds, exchanges, and membership renewals across cash, card, and check payments.
  • Partnered with management to implement promotional campaigns and encourage upselling, boosting overall store performance.
  • Maintained expert-level knowledge of store policies, promotions, and services to confidently guide members and resolve inquiries.
  • Balanced competing priorities during high-volume hours while maintaining efficiency, accuracy, and customer satisfaction.
  • Collaborated across departments to support merchandising, stocking, and special events, ensuring operational goals were consistently met.
  • Documented customer feedback and recurring issues, providing insights that improved service processes and training programs.
  • Demonstrated adaptability by flexing into roles beyond primary responsibilities to keep operations running smoothly during peak demand.

Media And Tech Director

Community Church
02.2007 - 04.2021
  • Directed all multimedia production for worship services, rehearsals, special events, and live broadcasts, including lighting, projection, sound mixing, recording, and streaming.
  • Scheduled, trained, and supervised volunteer teams across multiple production areas, ensuring seamless execution and high-quality performance.
  • Designed and implemented creative audio-visual solutions, integrating live music, voices, and effects to create immersive and memorable worship experiences.
  • Captured, edited, and enhanced photographs and videos for events, marketing, promotional materials, and archival purposes.
  • Maintained, troubleshot, and upgraded complex AV and broadcast systems to minimize downtime and maximize production quality.
  • Researched and implemented emerging multimedia and broadcast technologies, keeping the church at the forefront of digital media innovation.
  • Coordinated lighting, sound, and projection cues for live performances, ceremonies, and community events, ensuring professional-level execution.
  • Led weekly prayer meetings, Bible study sessions, and youth programs, driving engagement, learning, and spiritual growth.
  • Assisted congregation members in planning and delivering personalized ceremonies, including weddings, christenings, and funerals, ensuring meaningful experiences.
  • Collaborated with church leadership, musicians, clergy, and external organizations to plan and execute events, programs, and community outreach initiatives.
  • Developed and documented production workflows, training manuals, and safety protocols to streamline operations and mentor future team leaders.
  • Produced, edited, and archived digital recordings of sermons, events, and performances for online distribution and long-term storage.
  • Oversaw budget management for multimedia equipment, supplies, and production projects, optimizing cost-efficiency while maintaining high-quality output.
  • Led creative brainstorming sessions to enhance worship experiences through innovative media, sound design, and visual storytelling.
  • Provided technical support and guidance to staff and volunteers, fostering skill development and cross-functional collaboration.

Education

High School Diploma -

East Kentwood High School
Grand Rapids, MI
06-2010

Skills

    Food Service & Café Operations
  • Food safety and sanitation compliance
  • Maintaining Food Safety Certification
  • Inventory management and rotation
  • Training and mentoring new staff
  • Handling POS systems, cash, card, and mobile transactions
    • Retail & Member Services
  • Customer engagement and relationship building
  • Product knowledge and recommendations
  • Account management and problem resolution
  • High-volume floor management and organization
  • Balancing competing priorities under pressure
    • Leadership & Team Skills
  • Staff scheduling and delegation
  • Conflict resolution and problem-solving
  • Collaborative decision-making
    • Soft Skills
  • Strong communication (verbal and written)
  • Customer-focused mindset
  • Multitasking and prioritization
  • Time management
  • Attention to detail
  • Adaptability and flexibility
  • Creativity and innovation
  • Professionalism and dependability
  • Active listening and empathy
  • Initiative and self-motivation

Timeline

Cafe Associate

Sam's Club
09.2023 - Current

Cashier

Whatabuger
10.2022 - 08.2023

Member Specialist Representative

Sam's Club
09.2021 - 09.2022

Media And Tech Director

Community Church
02.2007 - 04.2021

High School Diploma -

East Kentwood High School

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