CHRISTOPHER SWATTY
Scottsdale,AZ
Summary
Dynamic infrastructure leader with a proven track record at Shutterfly INC, driving strategic initiatives in IT security and compliance. Expert in budget management and team leadership, successfully transforming enterprise systems while fostering collaboration. Achieved significant cost savings through innovative disaster recovery solutions, enhancing operational resilience across multi-million dollar projects.
Overview
13
13
years of professional experience
Work History
SENIOR MANAGER, INFRASTRUCTURE ENGINEERING
Shutterfly INC
Tempe, ARIZONA
11.2023 - Current
- Departmental lead over systems engineering including enterprise operating systems, entire Dell server stack, enterprise virtualization, and enterprise backup/disaster recovery as well as asset management across 5 geographically dispersed Data Centers/Colocations.
- Responsible for leading a diverse team providing daily operational support for enterprise high-available systems, as well as incident management for a $2BN multi-national corporation.
- Consistently utilize effective communication techniques to build and support strategic relationships with internal stakeholders at all levels of the organization as well as ensuring equitable/responsive vendor management.
- Provide leadership, direction, guidance and feedback to team members across a matrixed organization, fostering an environment of collaboration and teamwork.
- Routinely collaborate work with senior management on strategy development and execution planning.
SENIOR TECHNICAL PROGRAM MANAGER
Discount Tire
Scottsdale, ARIZONA
12.2021 - 11.2023
- Enterprise Infrastructure Lead Program Manager responsible for the transformation of 1200 stores to Windows 10/Outlook 365 (over 11,000 PCs) as well as project lead over the companywide.
- The scope of the deployments included leading the planning, resourcing, procurement, testing, deploying monitoring, reporting as well as team leadership. I also managed the budget for the program that exceeded $15M for this transformative initiative.
- I led all aspects of the project from scoping through procurement, configuration, deployment as well as having managed a national vendor relationship ensuring timely, professional and successful deployment of all systems.
- Communication/coordination touchpoints included establishing and maintaining an open channel with all regional and local business leaders across a multibillion dollar retail corporation.
- One of my other enterprise initiative included leading a PayPal (SAP/web/AR) integration which has since outpaced online revenue projections. Impact to the company has since been in the neighborhood of $140M ~ $200M annually.
AVP/NETWORK IMPLEMENTATION MANAGEMENT
Wells Fargo
Chandler, AZ
02.2018 - 06.2021
- Network services leader responsible for delivering infrastructure in support of multi-million dollar, highly visible Wells Fargo initiatives. Projects include new network planning and deployment for 30 Hudson Yards in NYC, The Clearing House (the Fed), Amex and a number of other strategically critical partners.
- Lead network planning, scheduling and successful change control for Wells Fargo enterprise migration of business critical Voice over IP networks. The effort lasted over 8 months resulting in the convergence of hundreds of thousands of endpoints providing cost saving converged network(s).
- Accountable for ensuring changes are planned, scheduled, and completed providing zero impacts to multiple Wells Fargo partners and internal lines of business.
- Conducted regular meetings with stakeholders to review progress, address issues and concerns and ensure alignment of goals.
- Established strong relationships with internal and external clients by providing excellent customer service throughout the implementation process.
INFORMATION TECHNOLOGY PROGRAM MANAGER, SECURITY
KForce (with Role at McKesson and Dignity Healthcare)
Phoenix, AZ
07.2012 - 01.2018
- Managed third party service providers to identify, plan, test and deploy solutions to harden their networks leveraging several top tier solutions. Solutions included Splunk for system monitoring, CyberArk for Privileges Access User Management.
- Program lead in the design to sustain Secure IT Operations, including Network infrastructure, switching IP schema, and LDAP structures. Included administrative controls, performance measures, policy, and procedures to manage and harden IT Risk and Security gaps.
- Those efforts resulted in the deployment of those top tier tool sets enabling us to monitor the network and more importantly to trend our user use of critical systems and third-party interactions.
- Established effective communication channels between stakeholders to facilitate the exchange of information related to project objectives.
- Provided technical expertise in developing innovative approaches to securing data systems across multiple platforms.
Education
PROJECT MANAGEMENT INSTITUTE (PMP PREPARATION COURSE) - Program & Project Management
Project Management Institute
Phoenix, AZ01.2011
CEH WHITE HAT ETHICAL HACKER COURSE - White Hat Ethical Hacking/PEN Testing
Interface Technical Training
Phoenix, AZ01.2010
BACHELOR OF SCIENCE (B.S.) - TECHNOLOGY MANAGEMENT
University of Phoenix
Phoenix, AZ01-2006
ARMY SIGNAL OFFICER QUALIFICATION COURSE -
United States Army
Fort Gordon, GA01.2000
Army Artillery Officer Qualification Course -
Army Artillery School
Fort Sill, OK01.1995
Skills
- Infrastructure leadership
- Executive collaboration
- Strategic vision
- Risk management
- IT security and compliance
- Budget and vendor management
- Disaster recovery and business continuity
- Team leadership and strategy
- DevOps and CI/CD
- Agile and change management
Professional Accomplishments
- Led systems integration and implementation efforts in my current role after 3 mergers, consolidations that resulted in overlapping tech stacks. After studying the environment my department was successful in consolidating 3 enterprise backup solutions (VEEAM, Commvault, Veritas) into 1. We were also successful in negotiating us out of a perpetual lease contract (that was 12 years old) while getting the vendor to transfer all 1400 (+) leased line items to us without incurring any additional cost. Total cost savings/avoidance in my first year was just over $1M.
- I have managed NOC and Managed Services teams ensuring we have proper SNMP toolsets to monitor and document our infrastructure, resulting gaining a crystal-clear snapshot of our customer base across >400 physical servers as well as an understanding of the underlying applications and potential business impact if we incur outages.
- I have led teams responsible for building, maintaining and staffing networks in 2 Middle Eastern countries requiring 24/7/365 (9.999 uptime) in support of coalition combat operations, security and life support.
- Increased IT operations staff retention and customer satisfaction by over 100%, fostering a high-performance culture and improved service delivery.
- Earned consistent recognition from executive leadership for exemplary leadership, strategic foresight, and commitment to continual improvement.
Timeline
SENIOR MANAGER, INFRASTRUCTURE ENGINEERING
Shutterfly INC
11.2023 - Current
SENIOR TECHNICAL PROGRAM MANAGER
Discount Tire
12.2021 - 11.2023
AVP/NETWORK IMPLEMENTATION MANAGEMENT
Wells Fargo
02.2018 - 06.2021
INFORMATION TECHNOLOGY PROGRAM MANAGER, SECURITY
KForce (with Role at McKesson and Dignity Healthcare)
07.2012 - 01.2018
PROJECT MANAGEMENT INSTITUTE (PMP PREPARATION COURSE) - Program & Project Management
Project Management Institute
CEH WHITE HAT ETHICAL HACKER COURSE - White Hat Ethical Hacking/PEN Testing
Interface Technical Training
BACHELOR OF SCIENCE (B.S.) - TECHNOLOGY MANAGEMENT
University of Phoenix
ARMY SIGNAL OFFICER QUALIFICATION COURSE -
United States Army
Army Artillery Officer Qualification Course -
Army Artillery School