Christopher Tafoya
Katy
Summary
Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possesses robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs.
Overview
14
14
years of professional experience
Work History
Training and Development Supervisor
Washington State Department of Transportation
Seattle
05.2012 - 03.2022
- Coordinated logistics for training sessions across multiple locations.
- Developed online learning materials to support remote workforce training initiatives.
- Implemented new technologies to streamline training processes and improve efficiency.
- Ensured effective communication between departments regarding development initiatives.
- Developed strategies to promote a learning culture within the organization.
FOH Manager
The Market Arms
Seattle
07.2008 - 10.2013
- Developed and implemented staff schedules for efficiency.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Monitored employee performance to ensure compliance with company standards.
Merchandising Assistant Store Manager
Washington State Liquor Control Board
Seattle
08.2011 - 06.2012
- Supported training of new staff on store policies and customer service standards.
- Collaborated with team to implement promotional campaigns and in-store events.
- Monitored competitor activities to stay ahead of industry trends.
- Conducted regular store audits to identify areas needing improvement or corrective action.
- Resolved conflicts between customers, vendors, staff members in an efficient manner while maintaining positive relationships.
Education
MBA - Leadership
University of Washington
Seattle, WA08-2021
Bachelor of Arts - Business Administration
University of Washington
Seattle, WA03-2018
Skills
- Training development
- Online learning
- Process improvement
- Learning strategy
- Technology integration
- Employee engagement
Languages
Spanish
Full Professional
Timeline
Training and Development Supervisor
Washington State Department of Transportation
05.2012 - 03.2022
Merchandising Assistant Store Manager
Washington State Liquor Control Board
08.2011 - 06.2012
FOH Manager
The Market Arms
07.2008 - 10.2013
MBA - Leadership
University of Washington
Bachelor of Arts - Business Administration
University of Washington
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