Christopher Taylor
Information Technology Executive
Atlanta,GA
Summary
Program Manager/Project Manager with 15+ years of experience in a diverse set of industries with a developed keen sense of urgency while applying logic and “order to chaos” and collaborating to form solutions in a structured like manner. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals.
Overview
31
31
years of professional experience
Work History
Program/Project Management
Subcontactor Program/Project Manager
Atlanta, GA
01.2010 - Current
- Subcontractor Program Manager for Infrastructure, Application, AI/Machine Learning Transformations, Cybersecurity, and Enterprise Cloud Computing (Azure/AWS/Google/Hybrid) Environments
- Worked with following clients: Coca Cola(Coke), New York Life Insurance, Best Buy, Advanced Micro Devices(AMD), E&Y, KPMG, Accenture, IBM, Xerox/ACS Computing, State Street Bank, CISCO, Refinitiv/London Stock Exchange, Morgan Stanley, and Kemper Insurance
- Responsible for owning and delivering key Transformation Programs within CIO/CTO/PMO Organizations and broader groups within IT and business units
- Drove process transformation of Agile with Jira for all related security tasks and workstreams (IAM, PAM, Zscaler, Forge Rock, Cyberark, and other cloud hardening related automation and build)
- Drove transformation of ITIL Process Improvements and development of new enhances processes for Cloud Transformation Project (TMC/Fusion) and was responsible for all process design and improvements for all aspects of the ITSM and ITIL frameworks with ServiceNow as part of Security Zero Trust Program
- Providing senior leadership, methods, and mechanics to run Program to include design of reporting mechanisms, cadence, and ensuring all levels of content and communications are cohesive
- Actively building on-going organizational capacity to assume accountability and work required to support Operating Models, ITIL Processes, and SDLC governance
- Established and managed multivendor, multi-location relationship with multiple methodologies (i.e., waterfall, agile, hybrid) with Application Development, CI/CD delivery for DevOps and SRE approaches, maintenance, modernization and platform development Management of large application and infrastructure migrations to hosted and cloud facility to AWS and Azure
- Guided team of in development of digital transformation roadmap focused on AI, and machine learning to increase efficiency across infrastructure and application teams
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
Independent Program/Project Manager, Cloud Computing Program Manager
Kemper Insurance
Atlanta, GA
04.2020 - 03.2023
- Created product roadmaps to help guide product development processes and align with overall business goals
- Created and executed strategies to drive development and success of products
- Established and managed multivendor, multi-location relationship with multiple methodologies (i.e., waterfall, agile, hybrid) with Application Development, CI/CD delivery for DevOps and SRE approaches, maintenance, modernization and platform development Management of large application and infrastructure migrations to a hosted and cloud facility to AWS and Azure
- Drove process transformation of Agile with Jira for all related security tasks and workstreams (IAM, PAM, Zscaler, Forge Rock, Cyberark, and other cloud hardening related automation and
- Responsible for driving all scheduling of discussions, establishment of meeting cadence from Steering Committee to daily/weekly meetings/scrums/project schedules and all deliverables and adherence to governance model instituted and established if needed
- Guided team in development of digital transformation roadmap with key workstreams focused on simple cloud migrations to complex Cyber Security hardening to AI automation with ML KPI/SLA driven project metrics achieved while developing and driving teams to a SAFe model
- Guided client executives in organizational design activities; effort included identifying required skill sets, vendor selections, product, and service providers selection (RFI/RFP/Selection process) and roles to ensure successful execution of digital transformation plans
- Set up a monitoring protocols to include standard dashboards for monitoring KPIs and success metrics and identified issues, and responsible for the plan and processes related to drive better outcomes; if they do not exist, we can create
- Guide and help define governance communication, frequency, and medium for delivering information to project stakeholders and management
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Built teams to address project goals and objectives for multiple projects.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Developed and implemented project plans and budgets to ensure successful execution
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Provided detailed project status updates to stakeholders and executive management
- Reported regularly to managers on project budget, progress and technical problems
- Planned, designed, and scheduled phases for large projects
- Drafted project reports to identify successful outcomes, insights and future recommendations
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
Program Manager Subcontractor
Tata Consultancy Services (TCS)
Chicago , IL
10.2018 - 04.2020
- Worked for TCS as Subcontractor for end user clients: New York Life Insurance, State Street Bank, and Refinitiv/London Stock Exchange - Responsible for leading the Global Transition and Transformation Programs for all client facing activities within these clients focused on following responsibilities:
- Represented NYL business needs in all transition planning, transformative, and execution activities to an outsourced infrastructure and application portfolio outsourcers (TCS, Wipro) along with insourcing some NYL capabilities/technology and processes
- Transitioned from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management
- Drove a $42M cost reduction plan from conception to delivery for cloud and AI/Machine Learning initiatives to include a revamp of the cyber security sister project
- Management of large application and infrastructure migrations to a hosted and cloud facility (AWS, GOOGLE, and Azure) both for private, public, and hybrid models
- Drove large mainframe modernization project with a budget more than $60M
- Actively building on-going organizational capacity to assume accountability and the work required to support the Operating Models, ITIL Processes, and SDLC governance
- Guided team of in development of digital transformation roadmap focused on AI, and machine learning to increase efficiency across the infrastructure and application teams
- Drove large cloud migration efforts from legacy data center consolidation efforts; reduced timelines and costs by 26% resulting in under budget ahead of schedule migration to AWS
- Led a global cyber security program that included setting up governance for a rigorous remediation program including “follow the sun” schedule for pen tests, security remediation tasks, compliance remediation, deployment of password vault, IAM rollout, remediation patching, etc.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Participated in vendor selection and management process for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Demonstrated leadership skills in managing projects from concept to completion
- Developed and maintained courteous and effective working relationships
Principal Technology Advisor/Program Manager
Morgan Stanley
New York, NY
02.2017 - 10.2018
- Entire transformation of Global process to multi-vendor operating model of all IT Level 0-3 processes to include the full knowledge transfer, shadow, and all required documentation to demonstration to Go Live take over management of this entire process was managed with a team of spectacular folks that make it happen
- Responsible for entire transformation of Global Infrastructure to an outsourced model from IBM and Accenture to TCS
- Led entire team of 300+ onshore and 800+ offshore resources during very aggressive timelines to completion resulting in reduction of expenses more than $55M
- Overseeing the successful completion of the people, process and technology changes associated with the Target Operating Model work streams
- Interfacing with the Offshore BPO partner leadership and resources to drive effective implementation of projects
- Drove the transition of the ITSM and ITIL Governance from the incumbent provider to the new service provider while also brining the process ownership internally back to the IT organization
- Developed and implemented entire new catalog of ITIL Services(CM, IM, KM, etc) for newly defined services as part of the large transformation program
- Responsible for migration and deployment of new towers of services to support world wide global operations of all IT Tier 1-Tier 3.5 support for all infrastructure(Network, Compute, Desktop Support, Service Desk, and other functions within the Global IT Organization)
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Leveraged project management processes and tools to define and execute projects
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Devised creative solutions to critical customer and user needs
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Coached team members on productivity strategies to accomplish challenging goals
- Interacted with customers and clients to identify business needs and requirements
- Established milestones and objectives based on input from functional areas and stakeholders
Program Manager
Beam Suntory
Chicago, IL
01.2015 - 02.2017
- In the PMO
- Responsible for leading all the transition related activities from incumbent (Xerox) provider to TCS
- Global transition spanning 12 countries
- Transition from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management
- Drove a complex redesign, implementation, and migration of critical business SAP, associated infrastructure, migration of components to cloud, and all transformation activities related to
- Complete Infrastructure Transformation and migration from physical Datacenter to hosted cloud provider within 6 months by standing up entire new SAP/SAP Hana, new cloud hosting provider at Equinox, and stand up of new ITIL Processes(CM, IM, KM, etc) along with a new hosted instance of ServiceNow
- Identified program obstacles and communicated possible impacts to team.
- Participated in vendor selection and management process for program initiatives.
- Devised creative solutions to critical customer and user needs.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Leveraged project management processes and tools to define and execute projects.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Leveraged project management processes and tools to define and execute projects
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Developed and maintained logistics workflows, procedures and reports.
- Interacted with customers and clients to identify business needs and requirements.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
Program Manager
Advanced Micro Devices, AMD
Santa Clara, CA
04.2013 - 01.2015
- In the PMO
- Responsible for leading all the transition related activities from incumbent provider to TCS
- Global transition spanning 6 countries with a datacenter migration included in scope of deliverables
- Transition from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management
- Complete Infrastructure Transformation from physical Datacenter to hosted cloud provider
- Guided team of in development of digital transformation roadmap
- Included focus on AI, RPA to model customer patterns and guide sales/marketing in annual campaigns
- Mapped digital capabilities to strategic priorities
- Led C-level executives, and teams, in development of a strategic multiyear roadmap
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution
- Identified program obstacles and communicated possible impacts to team
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Coached team members on productivity strategies to accomplish challenging goals
- Participated in pilot tests and revised programs based on feedback and results
- Devised creative solutions to critical customer and user needs
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Established milestones and objectives based on input from functional areas and stakeholders
Program Manager
Best Buy
Minneapolis, MN
09.2010 - 04.2013
- In the PMO
- Responsible for leading transition issue resolution activities within Best Buy
- Represented Best Buy business needs in all transition planning and execution activities from incumbent outsourcers (Wipro, IBM, Dell, HP, Accenture) to incoming outsourcers (TCS, Wipro, Dell, IBM), along with insourcing some BBY capabilities/technology and processes
- Transition from BMC Remedy to ServiceNow, implementation of redesign of Cross Functional Services (Service Management) of Change, Incident, Problem, and Knowledge Management
- Led strategy and application rationalization resulting in migration to both a hybrid and multi-vendor cloud computing and global transformation across all technologies
- Guided client executives in organizational design activities; effort included identifying required skill sets, vendor selections, product, and service providers selection (RFI/RFP/Selection process) and roles to ensure successful execution of digital transformation plans
- Defined and adhere to a change control process as part of the ITIL Processes and Service Management best practices methodologies
- Managing critical aspects of outscoring engagements in a managed service, co-sourced, staff augmentation, transitions, and transformations across multiple geographies globally
- Developed and maintained logistics workflows, procedures and reports.
- Devised creative solutions to critical customer and user needs.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Participated in pilot tests and revised programs based on feedback and results.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Leveraged project management processes and tools to define and execute projects.
- Designed and developed programs and projects for dissemination to personnel.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Contractor, Transformation Executive Program Manager and Consultant
Thomson Reuters
London, UK
09.2008 - 09.2010
- Performed program research and analyzed data collection to develop cost estimates and budgets.
- Generated detailed reports to highlight product performance and usage metrics.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Devised tools and benchmarks to improve team performance and monitor production.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Collaborated with clients to define project requirements and deliverables.
- Developed prototypes to use for testing, measuring data and gathering valuable feedback.
- Developed and maintained user documentation to establish product understanding.
- Renegotiated outsourcing contracts to save considerable costs.
- Supported clients with business analysis, documentation, and data modeling.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Senior Practice Manager
Consulting
Minneapolis, MN
05.2007 - 03.2009
- Project management, DC infrastructure and architecture, ITIL, NGDC, My roles included Project Management, Pre-sales project estimating, drafting of Statements of Work and direct pre-sales with clients to present the Consulting proposals
- As a Senior Executive I particularly enjoyed the opportunity to be a successful career counselor for 5 analysts and consultants
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed and implemented strategic project plans to meet business objectives.
- Led and managed staff of 8 team members engaged in administering complex IT infrastructure.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Planned, designed, and scheduled phases for large projects.
- Defined the target application and technology architectures in support of client's future business strategies
- Identified potential IT and high-level business operational savings opportunities via different IT implementation options for the client's target application and technical architectures needs along with a high-level roadmaps and business cases
- Created and delivered an executive level presentation summarizing the project findings and describing all potential implementation options – thus identified technical architecture savings opportunities
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality
- Spearheaded and implemented new projects to expand scope of engagement
- Provided supervision and management to team of support personnel
- Successfully negotiated client contract renewals to create increased revenue
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Developed policies and procedures for effective pharmacy management
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
VP/Director
EMC Corporation
Minneapolis, MN
02.1997 - 09.2008
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Established and maintained strong relationships with customers, vendors and strategic partners
- Developed innovative sales and marketing strategies to facilitate business expansion
- Cultivated company-wide culture of innovation and collaboration
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
- Monitored key business risks and established risk management procedures
- Led development of strategic marketing plans to raise awareness and drive sales growth
- Formulated and executed strategic initiatives to improve product offerings
- Identified opportunities to improve business process flows and productivity
- Devised and presented business plans and forecasts to board of directors
- Initiated strategy to drive company growth and increase market share and profitability.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Managed financial, operational and human resources to optimize business performance.
- Clarified roles, responsibilities and expectations of staff.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Senior Technology Consultant
SCB Technology, Microsoft Corporation
Kansas City, KS
06.1992 - 02.1997
- Data Center Technology and Consulting
- Project management, DC infrastructure and architecture, ITIL, NGDC
- Reporting to the Regional Technology Group Director, responsibilities were envisioning, defining, and shaping MS's client's E-Business needs, providing E-Business thought leadership, communicating E-Business Services & Strategies to internal and external audiences, and positioning MS as a leading E-Business Services firm
- Facilitated IT enterprise architecture across organization's enterprise transformation programs.
- Spearheaded continuous improvement on hardware and software architectures that supported eBusiness Suites (EBS).
- Led functional and technical support for implementation of software applications and enhancements.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
Education
MBA : MBA -
Concordia University
04.2004
Skills
- Project Manager Supervision
- Scrum and Waterfall Methodology
- Process Improvement
- Strategic Direction
- Risk Management
- Organizational Performance
- Business Intelligence Project Management
- Budgeting and Resource Management
Timeline
Independent Program/Project Manager, Cloud Computing Program Manager
Kemper Insurance
04.2020 - 03.2023
Program Manager Subcontractor
Tata Consultancy Services (TCS)
10.2018 - 04.2020
Principal Technology Advisor/Program Manager
Morgan Stanley
02.2017 - 10.2018
Program Manager
Beam Suntory
01.2015 - 02.2017
Program Manager
Advanced Micro Devices, AMD
04.2013 - 01.2015
Program Manager
Best Buy
09.2010 - 04.2013
Program/Project Management
Subcontactor Program/Project Manager
01.2010 - Current
Contractor, Transformation Executive Program Manager and Consultant
Thomson Reuters
09.2008 - 09.2010
Senior Practice Manager
Consulting
05.2007 - 03.2009
VP/Director
EMC Corporation
02.1997 - 09.2008
Senior Technology Consultant
SCB Technology, Microsoft Corporation
06.1992 - 02.1997
MBA : MBA -
Concordia University
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