Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Taylor

Atlanta,GA

Summary

Detail-oriented IT Professional committed to improving system design and operations for reliable workflow management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

IT Support Analyst

Symphona Technolygies
10.2021 - Current
  • Remote and onsite network administration and Windows environments
  • Office 365/Azure support and administration
  • Desktop and laptop deployment using automation tools
  • ConnectWise and RDP
  • Switch and AP deployment and support
  • Next-gen security tool deployment and support
  • Crowd strike
  • Malwarebytes, Webroot, Mimecast, Barracuda
  • RMM and PSA use to troubleshoot and manage cross-platform devices
  • Light scripting for RMM and Active Directory
  • Advanced troubleshooting techniques
  • Microsoft Server 2012R2 and greater OS, features and roles
  • Active Directory roles and replication
  • Group Policy modeling and deployment
  • VEEAM backup technologies
  • HPE and Dell Server hardware support
  • VoIP endpoint support and light administration
  • Cicso and 3cx
  • Supporting over 1000 users across various companies and fields.
  • Supported users with software, hardware and network issues.
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Configured and distributed devices used daily by employees.
  • Developed strong relationships with vendors, resulting in better collaboration during troubleshooting efforts.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Devised custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Partnered with sales teams in pre-sales activities such as product demonstrations or consultations, contributing to increased revenue generation.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Used ITGlue to create and updated tracking documents.

IT Technician

NEXT CONSULTING GROUP, INC
05.2021 - 10.2021
  • Overseeing implementation and usage of information technology and computer systems
  • Supporting corporate and field staff in training and coaching related to IT initiatives and systems
  • Plan, organize, control and evaluate IT and electronic data operations Perform planning, development, implementation and coordination of systems, policies and procedures
  • Prepare measures to ensure security of data, network access and backup system
  • Comply with user needs and system functionality to contribute to organizational policy
  • Detect problematic areas and implement strategic solutions in time Review and analyze systems, assessing their outcomes
  • Organize assets, information security and control structures
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
  • Worked closely with network administrators and server engineers to deliver quality service
  • Managed over 200 end users in the Atlanta office

County Technician/Trainer

Diversified Technologies
07.2020 - 02.2021
  • Installs and configures new hardware, software and upgrades for various pieces of equipment
  • Providing technical support, and training to end users for hardware and software use
  • Responds to service desk calls and requests on election night
  • Serves as Lead Technical resource for election night and advance voting
  • Analyzes requirements for implementation of additional applications into systems, and/ or modifications to current applications in systems
  • Ensures all systems are in compliance with County's and State standard configuration
  • Serving as Lead Trainer for Technician and county officials
  • Demonstrated use of election equipment for training classes and monitored use to maintain safety of clients
  • Supported users both local and by phone with problem resolution and education
  • Troubleshot hardware and software to determine and rectify network problems
  • Traveled to remote office locations to install nodes and implement client software rollouts
  • Diagnosed and resolved hardware, software and network problems and replaced defective components
  • Supported over 40 voting locations in Cherokee county.
  • Evaluated and updated training materials regularly, ensuring accurate and relevant content for Technician Trainees.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Evaluated students' competencies through written assignments and examinations.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.

Special Transportation Driver

Charlotte Area Transit
08.2015 - 01.2020
  • Provided necessary assistance to passengers according to varying needs of each individual
  • Operates specialized equipment necessary for safe transport e.g
  • Wheelchair lift/restraints
  • Safely maneuvers wheelchair occupants and secures them to onboard restraints
  • Communicates daily with dispatch to update route changes
  • Performs daily balance of copayment cash transactions
  • Maps daily routes using proprietary software and GPS
  • Handled over 20 rides per day while also addressing customer inquiries and concerns
  • Served customers in friendly, efficient manner following outlined steps of service
  • Checked in with dispatch service and updated with current location.
  • Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
  • Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
  • Collaborated with dispatchers for optimal route planning, ensuring punctual pickups and deliveries.
  • Maintained excellent safety record with strict adherence to company policies and regulations.

Senior Marketing Associate

RealPage Inc
04.2013 - 08.2015
  • Represent properties and amenities positively to all prospective tenants
  • Advertise available properties using variety of media/promotional materials
  • Determine needs, standard of living and economic eligibility of prospective customers
  • Mentored and trained new employees in company practice and procedure
  • Resolved basic troubleshooting on printers and computers
  • Provides desktop support to include receiving service requests, troubleshooting problems; interacts with end users
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques
  • Helped streamline repair processes and update procedures for support action consistency
  • Configured hardware, devices and software to set up work stations for employees
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors

Education

IT Certifications in Information Technology -

MyComputerCareer.com-Charlotte
Charlotte, NC
11.2018

A.A.S - Information Technology in Information Technology

Dunwoody College of Technology
Minneapolis, MN
12.2004

Skills

  • Network security
  • Network troubleshooting
  • Active directory
  • DNS
  • DHCP
  • Security
  • Architecture
  • Lan
  • Microsoft Word
  • Microsoft Office
  • MS Office
  • Word
  • Computer Literacy
  • Troubleshooting
  • Network Protocols
  • Network Support
  • Powerpoint
  • Driver
  • Management
  • Customer Service
  • Customer Service Skills
  • Training
  • Public Speaking
  • FTP
  • Time Management
  • Mechanical Knowledge
  • Computer Operation
  • Technical Support
  • Microsoft Windows Server
  • TCP/IP
  • Operating Systems
  • Microsoft Windows
  • VMWare
  • System Administration
  • WAN
  • Computer networking
  • SQL
  • IT support
  • Help desk
  • ServiceNow
  • Software troubleshooting
  • VPN
  • Analysis skills
  • Internet of things
  • Remote access software
  • Azure
  • PowerShell
  • VoIP
  • Certifications and Licenses
  • CompTIA A
  • EXPERTISE
  • IT & Computer System Support
  • Information Technology Systems
  • Troubleshoot WAN/LAN Networks
  • Active Directory & Domain Server
  • Computer Diagnostics and Repair
  • Basic Network Troubleshooting
  • DNS and DHCP Systems
  • Computer Architecture
  • Windows Powershell
  • Network Security
  • Project Planning

Timeline

IT Support Analyst

Symphona Technolygies
10.2021 - Current

IT Technician

NEXT CONSULTING GROUP, INC
05.2021 - 10.2021

County Technician/Trainer

Diversified Technologies
07.2020 - 02.2021

Special Transportation Driver

Charlotte Area Transit
08.2015 - 01.2020

Senior Marketing Associate

RealPage Inc
04.2013 - 08.2015

IT Certifications in Information Technology -

MyComputerCareer.com-Charlotte

A.A.S - Information Technology in Information Technology

Dunwoody College of Technology

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Christopher Taylor