Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christopher Taylor

Sales Manager
Falkville,AL

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Team Manager

Cooks Pest Control
01.2022 - Current
  • Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
  • Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
  • Streamlined sales processes to improve efficiency, leading to faster response times and higher close rates.
  • Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
  • Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
  • Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Internet Sales Specialist

Cook's Pest Control
11.2019 - 01.2022
  • Boosted online sales by developing and implementing effective internet marketing strategies.
  • Increased customer satisfaction with timely response to inquiries and providing accurate product information.
  • Managed multiple online sales channels for optimal revenue generation and market reach.
  • Provided exceptional customer service through prompt communication via phone, email, and live chat support, resolving issues efficiently.
  • Created compelling content for product descriptions, improving conversion rates on the company''s e-commerce platform.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Managed customer service inquiries and complaints for customer satisfaction.

Outside Sales Representative

Cook's Pest Contro
11.2013 - 11.2019
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions in CRM system.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Quoted prices, credit terms and other bid specifications.
  • Attended monthly sales meetings and quarterly sales trainings.

Pest Control Technician

Cook's Pest Control
08.2012 - 11.2013
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
  • Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
  • Conducted regular safety training sessions for staff, promoting adherence to industry regulations and best practices.
  • Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
  • Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
  • Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
  • Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
  • Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
  • Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
  • Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Applied chemical solutions on building surfaces to eliminate pests.
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Complied with safety guidelines and regulations with during pest control processes.
  • Prepared reports and kept detailed records of pest control activities.
  • Performed general pest control solutions such as bed bug and termite inspections and treatments.
  • Deployed physical baits, glue boards, and traps to catch and eliminate interior pests.
  • Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
  • Drove to customer residences and places of business to inspect for pests.
  • Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
  • Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
  • Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Completed required treatment documentation while on-site and returned paperwork to office for processing.
  • Adhered to most stringent safety procedures when applying chemicals.
  • Performed routine maintenance on pest control equipment to manage wear and tear.
  • Succesfully conducted integrated pest management practices in residential, commercial and industrial settings.
  • Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
  • Prepared detailed reports to provide information on pest activity and recommend corrective actions.

Education

Bachelor of Science - Elementary Education

Athens State University
Athens, AL
05.2007

Skills

  • Adaptability
  • Data-driven decision-making
  • Effective communication
  • Conflict resolution
  • Performance management
  • Creative thinking
  • Problem solving
  • Strategic planning
  • Sales coaching
  • Team leadership
  • Account management
  • Emotional intelligence
  • Relationship building
  • Technical proficiency
  • Multitasking
  • Time management
  • Goal setting
  • Active listening
  • Product knowledge
  • Decision making
  • Sales Reporting
  • Sales Team Training
  • Sales Operations
  • Goals and Performance
  • Sales Presentations

Accomplishments

I completed all courses offered by Cook's Pest Control. I hold Advanced Pest Management Certification. I am seeking opportunity to take the ACE in order to become a Master Pest Management Professional.

Certification

Alabama Certified Pest Control Applicator.

Tennessee Certified Pest Control Applicator. Georgia Certified Pest Control Applicator.

Timeline

Sales Team Manager

Cooks Pest Control
01.2022 - Current

Internet Sales Specialist

Cook's Pest Control
11.2019 - 01.2022

Outside Sales Representative

Cook's Pest Contro
11.2013 - 11.2019

Pest Control Technician

Cook's Pest Control
08.2012 - 11.2013

Bachelor of Science - Elementary Education

Athens State University

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