Christopher Taylor
Fort Worth,TX
Summary
Dynamic Customer Service Representative with Transcom Worldwide, adept at conflict resolution and delivering customer-focused technical assistance. Achieved high customer satisfaction scores while managing complex issues under pressure. Proficient in CRM software and data entry, consistently enhancing customer loyalty through empathetic communication and effective problem-solving. I prefer remote jobs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Transcom Worldwide
06.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- I worked a Apple Contract. So I was trained in everything Apple. From refunds for App Store Purchases to fixing a iPhone over the phone.
- I had very high CSATs and also maintained high Northstars.
Education
High School Diploma -
L.D. Bell High School
Hurst, TXSkills
- Customer service
- Conflict resolution
- Customer-focused technical assistance
- CRM software
- Data entry
- Time management
Timeline
Customer Service Representative
Transcom Worldwide
06.2021 - Current
High School Diploma -
L.D. Bell High School
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