Christopher Taylor
Napanoch
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Stewarding Shift Manager
Resorts World Catskills
11.2021 - 07.2025
- Supervised daily operations to ensure exceptional guest service and adherence to company standards.
- Trained and mentored new employees to maximize team performance.
- Trained and developed staff on operational procedures, enhancing team efficiency and performance.
- Monitored compliance with health and safety regulations, ensuring a safe environment for guests and employees.
- Implemented scheduling strategies to optimize labor resources while maintaining service quality.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Security Officer
Resorts World Catskills
07.2018 - 11.2021
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter and detect suspicious activity.
- Collaborated with local law enforcement during emergency situations.
- Responded promptly to incidents, maintaining detailed reports for management review.
- Trained new security personnel on operational procedures and emergency response protocols.
- Implemented improved surveillance techniques to enhance overall security measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Officer
Green Mountain Concert Services
05.2018 - 07.2018
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter and detect suspicious activity.
Sales Specialist (Millwork Department)
Lowe's
11.2006 - 02.2018
- As a Sales Specialist my primary job duty is to sit with contractors and home owners to design custom windows and door. Other job duties include assisting customers in the aisles with stock merchandise and special order items, assist the Install Sales Department and our installers on installed sales I set up, stocking and cleaning the department. And work with other associates to do department resets.
- Enhanced customer experience through personalized product recommendations and service excellence.
- Trained and mentored new sales associates in product knowledge and customer engagement techniques.
- Utilized POS systems to manage transactions, ensuring accuracy and efficiency in sales processes.
- Developed relationships with contractors, leading to increased sales of home improvement products.
- Implemented visual merchandising strategies that improved product visibility and drove impulse purchases.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
General Contractor
Taylor Family Painting and Contracting
10.2002 - 09.2008
- Managed residential renovation projects from conception to completion, ensuring quality standards.
- Coordinated subcontractor schedules and site logistics to optimize workflow and minimize delays.
- Implemented safety protocols and compliance measures, enhancing overall job site safety for crew members.
- Oversaw procurement of materials and equipment, negotiating contracts to secure favorable terms.
- Conducted regular site inspections to assess progress, quality, and adherence to specifications.
- Fostered client relationships through effective communication, addressing concerns promptly to enhance satisfaction.
- Hired and oversaw subcontractors to meet project needs.
- Completed projects on time and within budget through meticulous scheduling and coordination of resources.
- Enhanced client satisfaction with exceptional attention to detail, clear communication, and consistent followthrough.
- Adhered to building codes and regulations in planning and construction phases for full project compliance.
- Obtained construction permits and verified compliance with relevant regulations.
- Reduced budget overages by carefully monitoring expenses and implementing cost-saving measures.
- Improved project efficiency by streamlining communication between subcontractors and clients.
- Reviewed contractor invoices, approving payments on acceptable work.
- Facilitated smooth handover of completed projects by addressing any outstanding issues promptly.
Education
Associate - Criminal Justice
SUNY Ulster
Stone Ridge, NY12.2019
G.E.D. - General
Saugerties Jr. Sr. High School
Saugerties, NY01.1996
Skills
- Security
- Customer Service
- Organizational Skills
- Cash Handling
- Management
- Stocking
- Typing
- Word
- CCTV Surveillance (2 years)
- Employee training
- Customer service focus
- Decision-making
- Workplace safety
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Interpersonal skills
- Documentation and reporting
- Schedule management
- Equipment troubleshooting
- Schedule oversight
- Supply ordering
- Verbal and written communication
- Team building
- Shift leadership
- Reporting and documenting
- Customer service
- Critical thinking
- Staff supervision
- Assigning work
- Shift scheduling
Certification
- NYS Security Guard
July 2018 to July 2023
New York State Department of State Decision of Licensing Services
- New York State Gaming Commission Gaming License
New York State Department of State Decision of Licensing Services
July 2018
- Security Guard
New York State Department od State Decision of Licensing Services
New York State Gaming Commission Harness License
April 2021 to November 2021
Timeline
Stewarding Shift Manager
Resorts World Catskills
11.2021 - 07.2025
Security Officer
Resorts World Catskills
07.2018 - 11.2021
Security Officer
Green Mountain Concert Services
05.2018 - 07.2018
Sales Specialist (Millwork Department)
Lowe's
11.2006 - 02.2018
General Contractor
Taylor Family Painting and Contracting
10.2002 - 09.2008
G.E.D. - General
Saugerties Jr. Sr. High School
Associate - Criminal Justice
SUNY Ulster