Christopher Taylor
Houston,TX
Summary
Dynamic operations management and logistics professional with extensive experience as a Field Inspector at Impact Strategies. Proven leadership in crisis management and team development consistently enhances project outcomes and ensures compliance. Expertise in report writing and communication drives continuous improvement initiatives while fostering strong relationships to achieve organizational objectives. Committed to leveraging skills to optimize processes and elevate team performance in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Field Inspector
Impact Strategies
07.2024 - 10.2026
- Conducted thorough inspections to ensure compliance with safety and regulatory standards.
- Performed 15 FEMA DR-4798 field inspections, identifying compliance issues and collaborating with stakeholders to achieve 100% resolution.
- Trained and mentored 7 new field inspectors on best practices, inspection protocols, and safety standards, resulting in a 40% improvement in inspection accuracy.
- Regularly audited completed projects to verify corrective actions were fully implemented, which increased customer satisfaction ratings from 85% to 95%.
- Ensured compliance with all relevant building and safety codes; helped secure project sign-offs with zero major noncompliance issues during permitting phase.
- Evaluated insurance claims to determine validity and compliance with policy terms.
- Conducted thorough investigations, including interviews and site visits, to gather evidence for claims decisions.
Last Mile Logistics Manager
Vroom
10.2023 - 04.2024
- Analyzed data to identify areas for improvement in logistics process, implementing changes as needed.
- Trained new team members on company procedures, software systems, and other relevant information.
- Coordinated dispatching of 8 drivers to accomplish daily delivery requirements.
Facility Administrator
DaVita Dialysis
08.2018 - 07.2023
- Monitors patient clinical outcomes utilizing DaVita's quality metric (DQI) in coordination with doctors, nurses and the interdisciplinary team.
- Builds relationships with patients while continuously improving their health through clinical goal setting and quality improvement initiatives.
- Utilize various inter-disciplinary, communication and marketing techniques to promote and disseminate actionable health and wellness information and advocate for health equity.
- Manage operations and performance of the clinic by adhering to budget, forecast expenses, manage vendor relationships, order supplies and monitor compliance.
- Order, receive, and issue supplies including medications daily; perform daily, weekly and monthly counts of supplies and reissue using the computerized system according to set standards.
- Maintain inventory on a first in/first out (FIFO) basis and ensure that supplies do not expire before usage.
- Ensures compliance with DaVita policies and procedures in accordance with State and Federal Regulations for patient care and services.
- Establish and maintain close working relationships with internal staff, community-based and private sector organizations, health agencies to coordinate and perform infection control trainings and COVID-19 prevention health promotion activities.
Primerica
Insurance Agent
06.2013 - 08.2016
- Educated clients on policy benefits and coverage options, enhancing understanding.
- Analyzed client financial situations to recommend appropriate life insurance plans.
- Collaborated with underwriting teams to ensure timely policy approvals and compliance.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Self-motivated, with a strong sense of personal responsibility.
Delivery Driver
United States Postal Service
07.2006 - 07.2011
- Executed daily operations of deliveries to customers, collecting payments on delivery when required.
- Responsible for the safe and secure delivery of every package.
- Completed pre- and post-trip safety inspections, recording and reporting defects and malfunctions.
- Excellent customer contact and driving skills, including the ability to operate a vehicle equipped with a manual transmission.
- Mastered 25 delivery routes in order to be able to assist when shortage of drivers.
- Adhered to traffic laws and followed established traffic and transportation procedures.
Education
Associates of Arts - Multidisciplinary Studies - Teaching
Houston Community College
Houston, TX12.2024
Skills
- Leadership
- Crisis Management
- Staff Supervision
- Report Writing
- Training
- Operations Management
- Logistics
- Customer Service
- Route Planning
- Team Development
- Claims investigation
- Policy interpretation
- Team collaboration
- Verbal and written communication
- Decision-making
- Claims process
Timeline
Field Inspector
Impact Strategies
07.2024 - 10.2026
Last Mile Logistics Manager
Vroom
10.2023 - 04.2024
Facility Administrator
DaVita Dialysis
08.2018 - 07.2023
Primerica
Insurance Agent
06.2013 - 08.2016
Delivery Driver
United States Postal Service
07.2006 - 07.2011
Associates of Arts - Multidisciplinary Studies - Teaching
Houston Community College