Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Tedmon

Buckeye,WV

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Customer Service Rep

Uhaul Moving And Storage
06.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Service Desk Lead

HOME DEPOT
06.2020 - 03.2024
  • Responsibilities include creating, processing and verifying incoming special orders, processing return-to-vendor merchandise, palletizing and placing return-to-vendor pallets onto trailers, unloading special order trailers as it arrived, providing accurate service information for proper installation or repairs, coordinating team for maximum customer service throughout the day, and assisting team with any issues throughout the shift
  • InFocus Safety Team member since 2020.
  • Mentored junior team members, fostering a collaborative and supportive work environment.
  • Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to team members.
  • Established effective communication channels between the service desk team and other departments, fostering collaboration and information sharing.
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing excellent service.
  • Discussed customer concerns regarding product usage, billing or Services to promote improved user experience.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Fueler Technician

SWISSPORT FUELING SERVICES
05.2016 - 06.2020
  • Responsibilities included fueling various aircraft under various safety guidelines and policies, assisting with training fueler and safety oversight on the ramp, and maintaining safe work procedures at all times
  • Completed Lead Training and OJT Trainer Certifications per company guidelines in 10/2016.

Enlisted Service Member

ARMY NATIONAL GUARD
03.2014 - 07.2017
  • Responsibilities included assisting with tactical operations planning, conducting regular maintenance checks on vehicles for safety, and planning special events
  • Served as Electronic Warfare Sergeant for the battalion; oversaw training of 110 soldiers on current Electronic Warfare policies and procedures, and maintained Standard Operating Procedures throughout the battalion

Enlisted Service Member

UNITED STATES ARMY
03.2010 - 03.2014
  • Responsibilities included processing travel orders for a brigade of over 8,000 soldiers, tracked training records to ensure deployment readiness, and supported unit readiness as the Unit Prevention Leader for drug and alcohol abuse.

Enlisted Service Member

UNITED STATES NAVY / USS ENTERPRISE
06.1997 - 03.2010
  • Responsibilities included skilled work with 600 Pound Steam boilers and associated systems, preventative maintenance on boilers, pumps, air compressors and evaporators
  • Certified as Navy Instructor (Job Code 9502) in 2001.
  • Assisted in planning and execution of large-scale events, ensuring smooth operations while adhering to strict deadlines.
  • Evaluated personnel performance and provided constructive feedback for improvement purposes.
  • Achieved mission success, effectively coordinating resources and personnel in high-pressure situations.
  • Utilized advanced technical skills to troubleshoot complex equipment malfunctions swiftly.

Education

Associates Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

COYNE COLLEGE
Chicago, IL
12.2015

Graduated - General Studies

WINSLOW HIGH SCHOOL
Winslow, AZ
05.1997

Skills

  • I have excellent leadership capabilities, time management and training skills I work great in a team environment or on my own I have knowledge of proper material handling techniques and hazards common to shop and jobsite environments parallel to OSHA requirements I am proficient with Microsoft Office applications to include Word, Excel, and Powerpoint I am hard-working and self-motivated

Timeline

Customer Service Rep

Uhaul Moving And Storage
06.2024 - 07.2024

Service Desk Lead

HOME DEPOT
06.2020 - 03.2024

Fueler Technician

SWISSPORT FUELING SERVICES
05.2016 - 06.2020

Enlisted Service Member

ARMY NATIONAL GUARD
03.2014 - 07.2017

Enlisted Service Member

UNITED STATES ARMY
03.2010 - 03.2014

Enlisted Service Member

UNITED STATES NAVY / USS ENTERPRISE
06.1997 - 03.2010

Associates Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology

COYNE COLLEGE

Graduated - General Studies

WINSLOW HIGH SCHOOL

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Christopher Tedmon