Christopher Terpstra
Houston,TX
Summary
Accomplished professional with a strong background in logistics and warehouse management. Known for driving operational improvements and fostering a culture of safety and compliance among staff. Committed to achieving efficiency and excellence in daily operations.
Organized Transportation Manager competent in Terminal Managment and Dock Operations. Highly talented in efficiency planning, cost reduction and budget control. Outstanding problem-solving and critical thinking skills. Serves as point-of-contact for all transportation-related inquiries and issues.
Results-driven Warehouse Manager with expertise in team building, operations planning, and employee safety. Proven track record of enhancing workflow efficiency and optimizing inventory controls to boost productivity and customer satisfaction.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Cosco Logistics North America
Baytown, TX
10.2023 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Managed inventory controls, optimizing stock levels and reducing excess materials.
- Implemented process improvements that enhanced order fulfillment speed and accuracy.
- Trained new staff on operational procedures and safety standards, fostering a culture of compliance.
- Coordinated shipping and receiving activities, streamlining logistics processes for timely deliveries.
- Monitored equipment maintenance schedules, minimizing downtime and operational disruptions.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Communicated regularly with cross-functional teams to improve coordination between departments.
Opertations Performance Manager
Yellow Freight
Houston, TX
01.2022 - 10.2023
- Analyzed performance metrics to identify trends and implement process improvements.
- Designed and implemented training programs to elevate team productivity and operational efficiency.
- Led cross-functional team coordination to enhance workflow efficiency and minimize delivery times.
- Oversaw the implementation of performance management systems for enhanced accountability.
- Mentored junior staff on best practices in performance monitoring and reporting techniques.
- Implemented data-driven decision-making processes, enhancing overall operational effectiveness.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
- Developed, tracked and analyzed variance of key performance measurements.
- Leveraged analytical tools to provide insight and enhance performance.
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams to drive results and meet production, quality and safety goals.
- Introduced innovative metrics-driven approach, allowing for better evaluation of departmental progress against established targets.
Terminal Manager
Central Freightlines
Houston, TX
03.2021 - 01.2022
- Oversaw daily terminal operations, ensuring compliance with safety regulations and company policies.
- Coordinated logistics and scheduling for inbound and outbound freight to optimize efficiency.
- Managed team performance through training, mentoring, and regular feedback sessions.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service scores 98%.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Assistant Terminal Manager
Central Freightlines
Houston, TX
04.2018 - 03.2021
- Led operational initiatives to enhance terminal efficiency and service reliability.
- Streamlined scheduling processes, improving resource allocation and turnaround times.
- Mentored staff on compliance with safety regulations and company policies.
- Developed training programs for new hires, fostering effective onboarding experiences.
- Coordinated cross-departmental communication to resolve operational challenges swiftly.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated regular team meetings to promote collaboration and address workflow issues.
- Enhanced safety measures by conducting regular audits and implementing corrective actions to address potential hazards.
- Fostered a positive work environment that encouraged teamwork, accountability, and high levels of performance among employees.
- Improved operational efficiency by implementing streamlined processes and procedures for terminal operations.
- Monitored employee performance and productivity.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Developed emergency protocols for warehouse and safety guidelines.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Operations Manager
Central Freightlines
Houston, TX
06.2006 - 04.2018
- Streamlined operations by implementing process improvements across logistics and distribution channels.
- Led cross-functional teams to enhance service delivery and optimize supply chain efficiency.
- Developed and maintained key performance indicators to drive operational excellence and accountability.
- Oversaw inventory management, ensuring accuracy and timely replenishment of stock levels.
- Analyzed workflow processes, recommending changes that improved productivity and reduced waste.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed a team of 70 employees and 5 supervisors to enhance productivity and team performance.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
USMC
USMC Camp Pendleton
Camp Pendleton South, CA
08.1984 - 05.1991
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Led a team of 11 Marines in the effective operation of an M198 howitzer to support artillery missions.
Education
High School Diploma -
Humble High School
Humble, TX05-1984
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Delegating work
- Hiring and training
- Loading and unloading
- Problem-solving
- Order picking and processing
- Employee safety
- Staff supervision
- Mentoring and training
- Staff management
- Team building and leadership
- Employee scheduling
- Logistics
- Conflict resolution
- Operations planning
Certification
- Forklift License - 2001-2026
Timeline
Warehouse Manager
Cosco Logistics North America
10.2023 - Current
Opertations Performance Manager
Yellow Freight
01.2022 - 10.2023
Terminal Manager
Central Freightlines
03.2021 - 01.2022
Assistant Terminal Manager
Central Freightlines
04.2018 - 03.2021
Operations Manager
Central Freightlines
06.2006 - 04.2018
USMC
USMC Camp Pendleton
08.1984 - 05.1991
High School Diploma -
Humble High School