Summary
Overview
Work History
Education
Skills
Timeline
Christopher Terry

Christopher Terry

Charleston,SC

Summary

I give my all when it comes to leading a team , I want the team to work for me an with me instead of against me . I put my 110% in changing people an the store I work at in a positive effect. I am young currently 22 an look forward to all the opportunities to work and grow for the company

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

3
3
years of professional experience

Work History

Salary Management

Walmart
Charleston, SC
05.2024 - Current
  • I look over more the 100 associates in leading an Training for them to become there best self
  • I have ran the store on my own multiple times an I can control the atmosphere
  • I take pride in my work an changing my associates life
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted performance reviews for team members.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Developed and implemented strategic plans to achieve company objectives.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Monitored staff performance and addressed issues.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Managed risk by developing and implementing effective risk management strategies.
  • Directed recruitment, hiring, and training of new staff members.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Assigned work and monitored performance of project personnel.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Delegated work to staff, setting priorities and goals.
  • Proposed or approved modifications to project plans.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Team Lead

Walmart
Statesboro, Georgia
10.2023 - 05.2024
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Maintained accurate records of employee attendance and task completion times.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Delegated tasks appropriately according to individual skill sets.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Motivated staff through positive reinforcement techniques.
  • Trained new staff in relevant processes and procedures.
  • Identified opportunities for process improvements, implementing changes when required.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Provided support to junior staff during peak periods of workloads.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Team Leader

Murphy USA
Midland, NC
09.2021 - 02.2022
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Established clear expectations for employees, providing guidance when needed.
  • Conducted regular performance reviews to assess individual team member progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Education

Bachelor of Science - Sports Management

Bluefield College, Bluefield, VA
05-2024

Associate of Arts - General Studies

Louisburg College, Louisburg, NC
05-2022

Skills

  • Forklift Certified
  • Walkie Stacker Certified
  • Electric PowerJack Certified
  • Aerial Lift Certified
  • Food Safety Certification
  • 2 Years of Management Experience
  • Open to learning new skills an techniques
  • Performance Management
  • Staff Development
  • Operations Management
  • Workforce Management
  • Business Planning
  • Budget Control
  • Staff Management
  • Staff Training and Development
  • Team Leadership
  • Innovation management
  • Key Performance Indicators
  • Verbal and written communication
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Time Management
  • Schedule Preparation
  • Performance Evaluations
  • Product Management

Timeline

Salary Management - Walmart
05.2024 - Current
Team Lead - Walmart
10.2023 - 05.2024
Team Leader - Murphy USA
09.2021 - 02.2022
Bluefield College - Bachelor of Science, Sports Management
Louisburg College - Associate of Arts, General Studies

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Christopher Terry