Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Thomas

Longview,TX

Summary

Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

7
7
years of professional experience

Work History

Operations Manager

Komatsu
01.2020 - Current
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Dragline and Shovel Service Manager

Komatsu
01.2017 - 01.2020
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Met with customers to discuss service needs and offer available solutions.

Education

Associate of Applied Science - Engineering Technology

Penn Foster College
Scottsdale, AZ

Bachelor of Science - Business Administration And Management

Western Governors University
Salt Lake City, UT
06.2026

Skills

  • Program Administration
  • Inventory Management
  • Health and Safety Compliance
  • Business Planning
  • Business Development
  • Maintenance Planning
  • Financial Management
  • Process Improvement
  • MS Office
  • Schedule Management
  • Project Planning and Development
  • Building and Facility Management
  • Budgeting and Forecasting
  • Problem-Solving
  • Staff Management
  • Project Leadership
  • Operations Management
  • SAP Expertise
  • Conflict Mediation
  • Onboarding and Orientation
  • Mergers and Acquisitions Knowledge
  • Project Management Abilities
  • Budget Development and Management

Timeline

Operations Manager

Komatsu
01.2020 - Current

Dragline and Shovel Service Manager

Komatsu
01.2017 - 01.2020

Associate of Applied Science - Engineering Technology

Penn Foster College

Bachelor of Science - Business Administration And Management

Western Governors University
Christopher Thomas