Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Thomas

Cincinnati,OH

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Dollar General
Cincinnati, OH
04.2016 - Current
  • Managed the day-to-day operations of the store, including customer service, and inventory management.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained inventory by checking merchandise to determine levels.

Night Auditor

Hawthorne Suites
Sharonville, OH
03.2012 - Current
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Monitored hotel occupancy, rate availability, and special requests or needs of guests.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Answered telephone calls from customers related to billing inquiries or complaints.
  • Maintained a secure environment for the protection of guests' property and assets.

Loss Prevention Lead

Tj Maxx Dept Store
CINCINNATI, OH
06.2006 - 07.2011
  • Monitored store security cameras and alarm systems to detect suspicious activity.
  • Conducted daily walk-throughs of the store to ensure safety regulations were being followed.
  • Investigated incidents of theft or attempted theft in accordance with company policies and local laws.
  • Developed and implemented loss prevention strategies, such as inventory control measures, to reduce shrinkage.
  • Analyzed customer data to identify patterns in shoplifting activities.
  • Audited point-of-sale transactions for accuracy and compliance with company policies.
  • Collected evidence from surveillance cameras, witnesses, and suspects related to reported thefts.
  • Enforced store policies regarding shoplifting and other forms of theft.
  • Assisted in the prosecution of apprehended individuals by providing court testimony when necessary.

Education

High School Diploma -

Woodward Career Technical High School
Cincinnati, OH
06-1987

Some College (No Degree) -

CINCINNATI METROPOLITAN
CINCINNATI

Skills

  • Loss Prevention
  • Records Management
  • Customer Relations
  • Store Organization
  • Department Oversight
  • Business Development
  • Cash auditing
  • Customer Service and Engagement

Timeline

Assistant Store Manager

Dollar General
04.2016 - Current

Night Auditor

Hawthorne Suites
03.2012 - Current

Loss Prevention Lead

Tj Maxx Dept Store
06.2006 - 07.2011

High School Diploma -

Woodward Career Technical High School

Some College (No Degree) -

CINCINNATI METROPOLITAN

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Christopher Thomas