Christopher Thomas
Edgewater,NJ
Summary
Highly organized and detail-oriented professional with over 10 years of superior customer service, strong time management and prioritization abilities. A motivated team player seeking to obtain a position where my current skill-set can be utilized to maintain customer satisfaction and contribute to company success with a proven ability to establish a rapport with clients and to exceed customer expectations.
Knowledgeable [Desired Position] with extensive experience in managing bar operations and leading teams to deliver exceptional customer service. Successfully implemented training programs and maintained high standards of quality and efficiency. Demonstrated proficiency in inventory management and conflict resolution.
Professional hospitality leader with proven track record of enhancing bar operations and customer satisfaction. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, skilled in inventory control and staff development.
Overview
18
18
years of professional experience
Work History
Bartender Supervisor
Club Feathers
09.2022 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Bartender
Tin Fish Sunrise
05.2018 - Current
- Company Overview: Busy local bar and restaurant with high volume of local and visiting patrons.
- Take orders from customers
- Provide recommendations for best drinks/house specials on food
- Checked client ID prior to serving
- Ensured cleanliness of bar area at all times
- Ensured adequate supply of liquor and other bar needs
- Conducted weekly and monthly bar inventories to ascertain supplies and necessities needed to perform duties
Customer Service Representative
Flightserv
12.2016 - 02.2018
- Company Overview: Multifaceted customer service role supporting National, as well as, International FBO businesses and private charter customers alike. Provided information on services, fuel sales, hotel arrangements and car reservations. Juggled and executed competing demands in high-stress situations ensuring high-impact service delivery.
- Trained all new employees on company policies and procedures
- Department employee scheduling
- Handled high volume inbound customer inquiries
- Greeted Customers upon landing and/or departures
- AV Fuel Sales
- Processed State Tax and Fee Collections
- Hotel and ground transportation coordinator
Bartender
Maynard’s Café
06.2016 - 10.2017
- Company Overview: Busy beach town local bar and restaurant with high volume of local and visiting patrons.
- Take orders from customers
- Provide recommendations for best drinks/house specials on food
- Checked client ID prior to serving
- Ensured cleanliness of bar area at all times
- Ensured adequate supply of liquor and other bar needs
- Conducted weekly and monthly bar inventories to ascertain supplies and necessities needed to perform duties
HEAD TELLER
PALM BEACH KENNEL CLUB
07.2007 - 09.2015
- Company Overview: Promoted to Supervisory position as Head Teller in a fast-paced casino poker room vault, handling large sums of cash at a minimum of $20,000 on any given shift. Oversaw daily operations of window and banks, ensuring the highest level of guest service and satisfaction as well as compliance with Gaming Commission regulations and internal control.
- Trained all new employees on cash drawers operations and protocols
- Supplied tellers and dealers with poker chips and currency as needed
- Maintained custody and proper accounting of designated funds.
- Delivered prompt, accurate excellent customer service
- Redeemed vouchers, chips, credit card checks, extended cash advances
Education
High School Diploma -
Palm Beach Lakes
West Palm Beach, FLSkills
- Energetic work attitude
- Courteous demeanor
- Service- oriented
- Logical problem solver
- Reliable and driven
- Record & Information Management
- Conflict resolution expert
- Detail-oriented
- Resourceful and proactive
- Accurate money handling
- Personable Multilevel Communicator
- Telephone Sales and Reservations
Timeline
Bartender Supervisor
Club Feathers
09.2022 - Current
Bartender
Tin Fish Sunrise
05.2018 - Current
Customer Service Representative
Flightserv
12.2016 - 02.2018
Bartender
Maynard’s Café
06.2016 - 10.2017
HEAD TELLER
PALM BEACH KENNEL CLUB
07.2007 - 09.2015
High School Diploma -
Palm Beach Lakes
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